Cannot Connect to the Internet

[angel1260]

Hey Guys! Hope you could help me.

My laptop can't connect to the internet and the message that it gives me is
"...there might be a problem with one or more network adapters on this computer"

I tried doing the iplog thingy and it gave me this.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
 
C:\Users\Sweet>ipconfig /all
 
Windows IP Configuration
 
Host Name . . . . . . . . . . . . : Sweet-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-1B-38-D3-C1-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
 
Physical Address. . . . . . . . . : 00-1F-3A-53-F4-E0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 6:
 
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 7:
 
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{2AEC3DE6-CA55-4741-9B18-3F7B52AAA
50A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 9:
 
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

And Btw I'm using a Netgear Router..

Hope you could help me connect to the internet.

Thanks. :D

 

[mrgr8avill]

Try this and post back where you get hung up (on what number):

(almost) complete LAN/WAN reset procedure:
· Always do this with an Ethernet cable plugged into your machine (wired) to eliminate wireless security and compatibility issues; once you get it working wired, go for wireless.
Instructions for “opening a command prompt”:
1) STARTàALL PROGRAMSàACCESSORIESàCOMMAND PROMPT

Now, do the following:
1) CONTROL PANEL à INTERNET OPTIONS à Connections tab

a. Make sure nothing is in the “Dial-up and Virtual Private Networking Settings” box. If it is, then remove it (unless you know what it is and that it applies);
b. Click the “LAN Settings” tab;

i. Make sure “Automatically detect settings is the only box checked.
ii. Click okay to close
​

c. Click OK to close
d. Click NETWORK AND SHARING CENTER
e. Click MANAGE NETWORK CONNECTIONS

i. Select the first connection in the list, right click, and select properties;
ii. Click on Internet Protocol Version 4 to highlight
iii. Click Properties
iv. Make sure Obtain IP ADDRESS AUTOMATICALLY is selected;
v. Make sure Obtain DNS SERVER ADDRESS AUTOMATICALLY is selected;
vi. Click OK to close
vii. Click Close
​

f. Repeat this step for every connection in the list;
​

2) Close all windows back to the desktop;
3) Open a command prompt window (see above for instructions); At the command prompt, type:

a. ROUTE –f (then hit enter)
b. Ipconfig /release (then hit enter)
c. Ipconfig /renew (then hit enter)
​

4) Perform a COMPLETE LAN/WAN SHUTDOWN:

a. Shut down any machine on the network;
b. Turn off your modem;
c. Turn off your router (if applicable);
d. Turn your modem on, wait for all lights on front to turn green and stop blinking (wait at least 20 seconds to a minute or more if you have some cable);
e. Turn on your router if you have one. Waith about 20 deconds for all lights to stop blinking and turn green;
f. Turn on your computer;
​

5) When reboot is complete, attempt to connect to the internet using IE (32 bit if you have a 64 bit machine);
6) If it works, you are done!!
7) If nothing happens, open a command prompt and type:

a. PING google.com
b. PING 209.85.171.100
c. If you get “no response” from a but “response received” from b, then it is an issue with your DNS server settings, call your ISP for help;
d. If you get “no response” from both a and b then y7ou still have a problem. Keep going.
e. If you get “response received” from both a and b then you have an issue with IE:

i. CONTROL PANELàINTERNET OPTIONSà”Advanced” tab:

1. Click on the RESET button near the bottom of the window.
ii. Click OK to close;
iii. Close everything to the desktop;
iv. Shutdown like #4;
v. Restart and try #7 again.
​

8) If nothing happens in #7, and you have a router:

a. Shut down your machine, turn off both router and modem;
b. Plug modem directly into computer (bypass the router);
c. Reboot;

i. If it works, then it is a router issue. Either:

1. Reset your router and try again;
2. Use the machine without the router;
3. Try to get support for your router settings;
​

ii. If it doesn’t work, you are SOL as far as I can help.
​

9) If nothing happens and you do NOT have a router:

a. Verify the modem is plugged into the phone/cable line and the proper NIC receptacle in the back of your computer;
b. Call your ISP for assistance;
c. You are SOL as far as I can help.
​

If any of this results in a working connection with the cable plugged in and you want it wireless, then try it wireless and troubleshoot that once you have a stable wired connection. If you are wireless only and having problems, I may suggest resetting your wireless router. You will have to re-do all your security stuff, but it is a very simple way of eliminating security issues as a concern.