Bsod

[Bongo]

Hi all : After I close the lid on Acer Laptop 4530 it gos to sleep later when I open it 3 times in 2 days I get BSOD I wrote it down here it is.


usbvideo.sys
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_ OPERATIONS

Stop : 0x000000CE (0XA90E5EA6,0X00000008,0XA90EA6,0X00000000)
usbvideo.sys

I tried to zip the minidump file but get error

 

[usasma]

What sort of USB video device are you using?
Have you updated your...
- chipset drivers
- video drivers
- USB video device drivers?

Copy the memory dump files to your Desktop and zip them from there.

 

[Bongo]

What sort of USB video device are you using?
Have you updated your...
- chipset drivers
- video drivers
- USB video device drivers?

Copy the memory dump files to your Desktop and zip them from there.

It's a built in web cam & the drivers are up to date. I got the dump files on the desktop but get the error still. Thanks Jerry

 

[Bongo]

I uninstalled 7-Zip & was able to zip it .

 

[Sulphademus]

DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (ce)
A driver unloaded without cancelling timers, DPCs, worker threads, etc.
The broken driver's name is displayed on the screen.
Arguments:
Arg1: a90e5ea6, memory referenced
Arg2: 00000008, value 0 = read operation, 1 = write operation
Arg3: a90e5ea6, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000000, Mm internal code.

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 81f76868
Unable to read MiSystemVaType memory at 81f56420
a90e5ea6

FAULTING_IP:
usbvideo+18ea6
a90e5ea6 ?? ???

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xCE

PROCESS_NAME: System

CURRENT_IRQL: 0

TRAP_FRAME: a1dddd0c -- (.trap 0xffffffffa1dddd0c)
ErrCode = 00000010
eax=00000003 ebx=00000000 ecx=83fbb244 edx=00000000 esi=84a55900 edi=00000000
eip=a90e5ea6 esp=a1dddd80 ebp=a1ddddc0 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
<Unloaded_usbvideo.sys>+0x18ea6:
a90e5ea6 ?? ???
Resetting default scope

IP_MODULE_UNLOADED:
usbvideo+18ea6
a90e5ea6 ?? ???

LAST_CONTROL_TRANSFER: from 81e8cdb4 to 81ed736d

STACK_TEXT:
a1dddcf4 81e8cdb4 00000008 a90e5ea6 00000000 nt!MmAccessFault+0x10a
a1dddcf4 a90e5ea6 00000008 a90e5ea6 00000000 nt!KiTrap0E+0xdc
WARNING: Frame IP not in any known module. Following frames may be wrong.
a1dddd7c 82014c42 86496008 47a79ab0 00000000 <Unloaded_usbvideo.sys>+0x18ea6
a1ddddc0 81e7defe a90e5ea6 86496008 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
usbvideo+18ea6
a90e5ea6 ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: usbvideo+18ea6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: usbvideo

IMAGE_NAME: usbvideo.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0xCE_usbvideo+18ea6

BUCKET_ID: 0xCE_usbvideo+18ea6

Followup: MachineOwner
---------

 

[Sulphademus]

Does your laptop have a built in webcam or one plugged in? I would uninstall it and reinstall fresh drivers if you do.

 

[Bongo]

Does your laptop have a built in webcam or one plugged in? I would uninstall it and reinstall fresh drivers if you do.

It's a built in webcam . If I uninstall the drivers for it do I just restart the laptop & let it find the drivers or reinstall them myself ? Thank Jerry

 

[usasma]

Uninstall the device in Device Manager and then reboot to let it find the device when the system restarts.

This may cause the drivers to re-initialize properly and could solve your problem. If it doesn't, then there's more to try.

I'm concerned with the presence of an unloaded driver in the stack. That's a sure way to cause an error (trying to access a driver that's not loaded). So, I suspect that something else is causing the usbvideo driver to unload - and that's the actual culprit here. What is it? That'll take some more work to find out - so try the above advice and see if it helps.

 

[Bongo]

Uninstall the device in Device Manager and then reboot to let it find the device when the system restarts.

This may cause the drivers to re-initialize properly and could solve your problem. If it doesn't, then there's more to try.

I'm concerned with the presence of an unloaded driver in the stack. That's a sure way to cause an error (trying to access a driver that's not loaded). So, I suspect that something else is causing the usbvideo driver to unload - and that's the actual culprit here. What is it? That'll take some more work to find out - so try the above advice and see if it helps.

I uninstalled
Debut Video Capture Software

& I have not had the BSOD do you think it was the software?

 

[usasma]

If it worked, then that was probably the cause. If it didn't work, then you'll have to update the drivers. Wait and see if you get any more BSOD"s.

If you go through a day without them, that's a good sign. If you go a week without one, then it's probably fixed.

 

[Bongo]

It's back here is dump file Thanks Jerry

 

[usasma]

Use this link to update the webcam drivers: Step5

 

[Bongo]

Use this link to update the webcam drivers: Step5

Will give it a try Thanks

 

[Bongo]

Use this link to update the webcam drivers: Step5

All I can get here is the software for the webcam the driver page will not load so I went to Acers home page & got on the driver page there is no new drivers there so I uninstalled the acer webcam software & disabled the webcam & no BSOD for over a week. This started after I did a fresh install from the recovery partition. I would think with the same software & drivers this would not happen ?
Thanks Jerry

 

[usasma]

If the driver for the webcam was corrupted, it wouldn't make a difference if it was the latest version or not.

If the webcam is broken, then it wouldn't matter if the driver is corrupt or not.

If the webcam software is improperly calling the driver, it could cause the crash even if the webcam is functioning properly and the drivers were doing their job.

Just to add a bit more, the Windows installation could have a minor corruption, or your recovery partition could have a minor corruption.

Other drivers on the system can also cause this - but then you'd probably be experiencing problems with more than the webcam.

There's other ways to pursue the webcam driver issues if you'd like to try that. Please post back to let us know.

If it is so, please go to Device Management, right click on the webcam and select "Properties". Select the Details tab, then select Hardware ID in the dropdown box. Get us the 4 characters immediately after the VEN_ and the 4 characters immediately after the DEV_ (if it's a USB device, then it'll be VID_ and PID_)

 

[Bongo]

Thanks here a snip of Hardware ID

 

[usasma]

Interesting fix located here: Dan Dar3: ASUS R2H - Working Bison webcam on Vista
August 2008 driver here: Download MSI PR300 Bison Webcam Driver 6.32.0.7 Driver for Windows XP / Windows Vista - Softpedia
September 2008 driver here: » Download Acer Extensa 5200 BISON Webcam 6.96 driver

 

[Bongo]

Interesting fix located here: Dan Dar3: ASUS R2H - Working Bison webcam on Vista
August 2008 driver here: Download MSI PR300 Bison Webcam Driver 6.32.0.7 Driver for Windows XP / Windows Vista - Softpedia
September 2008 driver here: » Download Acer Extensa 5200 BISON Webcam 6.96 driver

I am trying the Sep. 2008 drivers now. If it does not work I will try Dan Dar3 fix will it be OK to use it in a Acer laptop? Thanks Jerry

 

[usasma]

I don't know. Back your stuff up, set a System Restore point, and give it a whirl. If it works for you, then you're golden!

 

[Bongo]

None of at worked. I don't use the webcam so I will leave it disabled if I need it I will enable it than disable it.
usasma thanks for your help.
Thanks Jerry