Bsod

[Pojosama]

I keep having alot of BSOD issues lately Im including logs becuase I can't seem to find the error. I have attached my dmp logs. Someone please help and I appreciate your time if you do. Added that I really need this resolved quickly if i could get it that way.

 

[usasma]

First, it seems as if your OneCare drivers are outdated:

fffffa60`03c0f000 fffffa60`03c1d000   msfwhlpr msfwhlpr.sys Wed Nov 28 03:25:08 2007 (474D25E4)
fffffa60`15caf000 fffffa60`15ccd000   msfwdrv  msfwdrv.sys  Wed Nov 28 03:25:12 2007 (474D25E8)

Please update them immediately

Next, the crashes seem to occur mostly in Internet aware applications, so we may suspect your networking drivers.

But, there's this in the second minidump:

OVERLAPPED_MODULE: Address regions for 'msfwdrv' and 'nvlddmkm.sys' overlap

Not a good thing, especially for drivers that are constantly used. I would guess that this is most likely the root cause of your issues.

3rd one shows this:

OVERLAPPED_MODULE: Address regions for 'srv' and 'nvlddmkm.sys' overlap

More reason to suspect video drivers

USB drivers and devices on a hunch :0)

In Summary:
Most likely due to (most likely is first) -
1 ) Video drivers
2 ) OneCare drivers
3 ) Network drivers
4 ) USB (chipset) drivers
5 ) USB device drivers

To fix:
- Download the most updated copies of the drivers from the manufacturer's website
- Uninstall the drivers using Control Panel...Programs...Uninstall a program
- Install the freshly downloaded drivers.

Good luck!

Here's a summary of the BSOD's:

Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Debug session time: Wed Jun 17 13:10:46.507 2009 (GMT-4)
System Uptime: 0 days 3:50:17.136
BugCheck 50, {fffffa0007a0c8b0, 0, fffff80001ed14cc, 5}
Probably caused by : win32k.sys ( win32k!DwmDirtySprite+9c )
PROCESS_NAME:  msnmsgr.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Debug session time: Wed Jun 17 20:17:32.217 2009 (GMT-4)
System Uptime: 0 days 4:26:20.336
BugCheck 50, {fffff8001403ba00, 0, fffffa60028cbee5, 2}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDMM_GLOBAL::UnmapVideoApertureSegmentInternal+79 )
PROCESS_NAME:  Aurora.scr
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Debug session time: Thu Jun 18 05:40:32.956 2009 (GMT-4)
System Uptime: 0 days 9:22:04.027
BugCheck A, {fffff6fc00097220, 2, 0, fffff80001e98eae}
Probably caused by : memory_corruption ( nt!MiRestoreTransitionPte+92 )
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Debug session time: Thu Jun 18 06:55:16.177 2009 (GMT-4)
System Uptime: 0 days 1:14:09.429
BugCheck 50, {fffff6fb00001ff8, 0, fffff80001f4bd1d, 5}
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+22d )
PROCESS_NAME:  ehrecvr.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Debug session time: Thu Jun 18 07:33:55.594 2009 (GMT-4)
System Uptime: 0 days 0:28:06.684
BugCheck A, {fffffa00021e1230, 2, 1, fffff80001e6c583}
Probably caused by : win32k.sys ( win32k!SURFACE::Map+5a )
PROCESS_NAME:  iexplore.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18005.amd64fre.lh_sp2rtm.090410-1830
Debug session time: Thu Jun 18 07:42:32.386 2009 (GMT-4)
System Uptime: 0 days 0:07:40.387
BugCheck A, {fffff6ffffffbf80, 2, 0, fffff80001eccf71}
Probably caused by : memory_corruption ( nt!MiDispatchFault+131 )
PROCESS_NAME:  Steam.exe

 

[Pojosama]

thank you so much I really appreciate your time and help ill do that right away.

 

[usasma]

No problem, please let us know how it works out for you.

 

[Pojosama]

No problem, please let us know how it works out for you.

Do you think One Care is the source of my problems? It uses alot of network resources and the first crash we ever had that didnt have a dmp file was during a one care tune up.

 

[usasma]

As stated above, I think that the video drivers are them most important issue to fix - BUT, I do believe that OncCare contributes to this - and would recommend that you uninstall it ASAP. There are plenty of good, free antivirus solutions out there (I like Avira Free and Avast Free - just Google for them).

 

[Katokato]

You can always try the ever so simple system restore points.