BSOD with no messages

[carolina3298]

I have an HP G50 laptop and when I turn on my computer it stays and freezes in a complete solid blue screen with no message. For a nano second, there is only a black box message saying ''svg.dll'' and that's it. I tried the ''Disable Automatic Restart on System Failure'' to see the message but it doesn't work. I also tried Safe Mode but it also doesn't work. Can someone help me, please?????

 

[richc46]

Welcome
You will help us to help you if you post this information
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

 

[carolina3298]

Do I have to do it in the computer with the BSOD problem? Because I can't. Everytime I start up my computer it always stays in blue screen.

 

[richc46]

Yes, it has to be done on that machine. Do you have stuff you do not want to lose?

 

[carolina3298]

No. I can't use the internet, go to my desktop, go to the internet, or anything. I'm currently using another computer right now, because I can't use mine since 3 days because of the BSOD problem.

 

[richc46]

Make and model of computer, please.

 

[carolina3298]

It's an HP G50

s/n : 2CE844J0FF
p/n : FR965UA#ABC

 

[richc46]

I wish you luck.
Recover Windows Vista Operating System Using HP Recovery HP Pavilion Notebook PCs - HP Customer Care (United States - English)

 

[carolina3298]

nope can't do system recovery. It always shows me the blue screen.

 

[richc46]

OK
It may be hardware.
Try to install Ubuntu, if you cannot its the computer and not software.
Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek