BSOD when im on ANY and EVERY game

[kareembroooks]

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: c000021a
BCP1: 87D4F860
BCP2: 00000000
BCP3: C0000001
BCP4: 001003F8
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini051311-03.dmp
C:\Users\kareem\AppData\Local\Temp\WER-72930-0.sysdata.xml
C:\Users\kareem\AppData\Local\Temp\WER1B7B.tmp.version.txt
__________

It looks like that and I have no idea what to do. I've restored my computer to factory form ,backed up the files, I've restored my color settings, and everything possible. Please help me.

____________________________________________
I'm not sure if i did it correct but i have the attached file down there..

 

[americancritic]

Hello and welcome to the forum.

Please follow this tutorial for help. Thank you

http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

 

[kareembroooks]

Hello and welcome to the forum.

Please follow this tutorial for help. Thank you

http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

Thank you, hopefully it works. any and all help is appreciated.

 

[americancritic]

Hi it will work just take it slow, there is no hurry, we have some of the country's top BSOD experts here at the forum.

 

[kareembroooks]

Hi it will work just take it slow, there is no hurry, we have some of the country's top BSOD experts here at the forum.

Great, thanks!

 

[richc46]

Welcome
It appears that this process MAY be the cause of your BSODs: smss.exe.
This is rarely the true cause.
Run a full anti virus scan after you update it.
Then run a full malware scan after you download it.

 

[kareembroooks]

Welcome
It appears that this process MAY be the cause of your BSODs: smss.exe.
This is rarely the true cause.
Run a full anti virus scan after you update it.
Then run a full malware scan after you download it.

I have no clue what you just said, could you please elaborate?

 

[richc46]

Sorry,
Run a full and updated anti virus scan. With your anti virus.
Then download and run malwarebytes at full scan. You can find it at www.malwarebytes.org
If these scans are negative the cause of your BSOD can be found here.

If not caused by a virus the problem is almost always caused by a dying hard drive. You better back up your stuff so you do not lose it or it is caused by a memory problem. Check memory.

Download memtest86 and test RAM

www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run for 8 passes
Ifit passes try a good stick in each slot for 3 passes
Ifit fails do the same for 8 passes

 

[kareembroooks]

there are 8 files that i had to move to "ignored registry entry" so I'm not sure if i needed to inform you on this. After I've done this should my computer work normally once more?
____
Edit: I went ahead and played a couple games after these installations had completed their work, yet the problems still persist. I would appreciate either step-by-step help or just a suggestion on what else i can do.. Please.

 

[richc46]

Did you scan with both your anti virus and with malwarebytes?

 

[kareembroooks]

alright i just scanned with the anti virus, and now that i run the malware and registry booster i have 0 harmful items detected. Does this mean my computer should run normally again?

 

[richc46]

Sorry,
Run a full and updated anti virus scan. With your anti virus.
Then download and run malwarebytes at full scan. You can find it at www.malwarebytes.org
If these scans are negative the cause of your BSOD can be found here.

If not caused by a virus the problem is almost always caused by a dying hard drive. You better back up your stuff so you do not lose it or it is caused by a memory problem. Check memory.

Download memtest86 and test RAM

www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run for 8 passes
Ifit passes try a good stick in each slot for 3 passes
Ifit fails do the same for 8 passes

No, your problem was not malware.

 

[kareembroooks]

Sorry,
Run a full and updated anti virus scan. With your anti virus.
Then download and run malwarebytes at full scan. You can find it at www.malwarebytes.org
If these scans are negative the cause of your BSOD can be found here.

If not caused by a virus the problem is almost always caused by a dying hard drive. You better back up your stuff so you do not lose it or it is caused by a memory problem. Check memory.

Download memtest86 and test RAM

www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run for 8 passes
Ifit passes try a good stick in each slot for 3 passes
Ifit fails do the same for 8 passes

No, your problem was not malware.

it seems to be running fine now, but I'll update if it happens to blue screen again.

 

[richc46]

I hope that you are right, but I think that you told me that you did not find any virus. If that is the case, we did nothing to prevent the problem from happening again.

 

[kareembroooks]

I hope that you are right, but I think that you told me that you did not find any virus. If that is the case, we did nothing to prevent the problem from happening again.

yea it wasn't a virus problem because it just happened again.

 

[kareembroooks]

Bump.

Please, I need serious help with my computer.

 

[americancritic]

Hello are you in need of help for the same issue, or has something else happened..

 

[kareembroooks]

Hello are you in need of help for the same issue, or has something else happened..

It's the same issue. I thought it was because of a virus but i don't have one.

 

[americancritic]

The cause of a BSOD's can be from many things, from hardware, virus, drivers, there are to many to count, and sometimes it can take more time to find out what and why this has happened, The person Richc46 that was working on your problem is in fact a expert on this subject so please wait for him and do as he asks and you will find out what's wrong with your computer, and if you follow his instructions you will get your computer fixed...

 

[kareembroooks]

The cause of a BSOD's can be from many things, from hardware, virus, drivers, there are to many to count, and sometimes it can take more time to find out what and why this has happened, The person Richc46 that was working on your problem is in fact a expert on this subject so please wait for him and do as he asks and you will find out what's wrong with your computer, and if you follow his instructions you will get your computer fixed...

Alright patience is the key. Thank you.