BSOD Vista x64

[Frolic]

I've been getting BSOD for a while now and would really appreciate some help with it. (:

I have Vista Home Premium 64bit and it is around 2 years old.

 

[Yard Dog]

Hello and welcome, could you go to device manager please and check for yellow caution icons ? I am seeing initially that device manager has a driver memory freed issue and you may need to update drivers . Please post back results of this .

 

[Frolic]

Hi, thanks. (: I checked Device Manager and there is no caution icons.

 

[Yard Dog]

K, good, i am still looking at dump logs, i will get back with you shortly, in the meantime , can you do this to check registry for corrupt or missing files for me. Follow instruction in this tutorial please : How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Notice the spacing in the command and run it, restart, run it , restart, and then run it again, on the 3rd time run , it should have fixed all it will . Post back those results please.

 

[Frolic]

Awesome, thank you. I really appreciate it. (: I'll post back when it's done.

 

[Frolic]

I've ran it three times. I'm assuming you'd like the log, so I attached it.

 

[Yard Dog]

Thanks, those are not serious files that would cause a BSOD, but, if you have a OS dvd that came with the computer we can attempt to fix those later, can you get me some info that i am not seeing on your installed drivers ? Use this please, it is free : Speccy - System Information - Free Download Be sure to get the one for your OS and bit type. Then open it up and let it gather the info. When you get it all , open the Motherboard and get the Bios info. version number and date of it. Then open the Graphics and get me the info on it manufacture, date of and driver version it is using. That will assist me more. Please post back this info for me.

 

[Frolic]

Okay, I hope this helps. (: I just copied all the graphics, sorry I wasn't sure.

Motherboard
BIOS
Brand: Dell Inc.
Version: A08
Date: 06/02/2009

Graphics
Monitor
Name: Generic PnP Monitor on ATI Mobility Radeon HD 4670
Current Resolution: 1366x768 pixels
Work Resolution: 1298x768 pixels
State: enabled, primary
Monitor Width: 1366
Monitor Height: 768
Monitor BPP: 32 bits per pixel
Monitor Frequency: 60 Hz
Device: \\.\DISPLAY1\Monitor0
ATI Mobility Radeon HD 4670
GPU: M96
Device ID: 1002-9488
Subvendor Dell: (1028)
Current Performance Level: Level 1
Technology: 56 nm
Die Size: 55 nm²
Release Date: Jan 09, 2009
DirectX Support: 10.1
OpenGL Support: 4.1
Bios Core Clock: 400.00
Bios Mem Clock: 800.00
BIOS Version: BR032989-001
ROPs: 8
Shaders: 320 unified
Memory: 1024 MB

 

[Yard Dog]

Thanks. i hope Speccy gave more info than that, you may have missed what i wanted, Look here : Drivers and Downloads | Dell [United States]
You need some latest drivers . Grab the chipset, bios , and the video for now. Download them first, save where you know how to get to them , Speccy gives version numbers and dates for your Bios chipset and the graphics card. So. download the correct drivers from the 64 bit Vista list . Once you get them , let me know so i can double check which ones you got, and then we will update these if you have the correct ones. For example : on the Video you see this : R227577.exe (107MB)
Recommended
10/7/2009
8.631.0.0000, A09
Applies to:
ATI Mobility Radeonâ„¢ HD 3450
ATI Mobility Radeonâ„¢ HD 3670
ATI Mobility Radeonâ„¢ HD 4670< ------ this is the one you have Release Date: Jan 09, 2009

Add Add This to Your Download List
Dell XPS 1640 System BIOS
Release Date: 4/13/2011
Version: A15
Importance: Recommended
Download Type: BIOS
File Format: Hard-Drive
File Size: 3MB

Check Motherboard again for the chipset version . K. go and get those drivers please.

 

[Frolic]

Alright, I downloaded these.

Dell XPS 1640 System BIOS
Release Date: 4/13/2011
Version: A15
Importance: Recommended
Download Type: BIOS
File Format: Hard-Drive
File Size: 3MB

Intel PM45 Express Chipset Family
Release Date: 12/1/2009
Version: A019.1.1.1015
Importance: Recommended
Download Type: Driver
File Format: Hard-Drive
File Size: 2MB


AMD ATI Mobility Radeon™ HD 4330
Release Date: 4/16/2010
Version: A178.692.1.0000
Importance: Recommended
Download Type: Driver
File Format: Hard-Drive
File Size: 124MB


This is the motherboard chipset info.
Motherboard
Manufacturer: Dell Inc.
Model: 0Y536R (U2E1)
Version: A083
Chipset Vendor: Intel
Chipset Model: PM45
Chipset Revision: 07

 

[Yard Dog]

Excellent, looks good, go ahead and install them at this time . Also, do you have a printer hooked up ? I am seeing printer driver issues ?

 

[Frolic]

When I try to install Dell XPS 1640 System BIOS I get the error that my battery is too low. My battery is at 0% available because my power cord doesn't charge the battery so I'm not sure what to do about that.
I'm still installing one, but it seems to be going fine.

No, there isn't a printer hooked up. I don't remember ever plugging a printer into it.

 

[Yard Dog]

Well, you do not want the computer to shut off in the middle of installing drivers. Stop until you get a full charged battery or hook directly to an power outlet.

 

[Frolic]

It's impossible for me to charge my battery. The original power cord got wrecked, so I have a generic power cord that doesn't charge the battery, it just gives the laptop power. I never unplug it unless I'm moving the laptop.

 

[Yard Dog]

Okay , i see. continue installing drivers. you , of course may have to restart for them to take effect after each one. Do so..

 

[Frolic]

Alright, both should be successfully installed now.

 

[Yard Dog]

Great, now do this for me. Go to Windows updates and ensure you have any that may be available, if any are there, and they apply to your Microsoft programs ,then install them. I just got an Important one yesterday, just want to make sure you get yours , in case you have not already. Then , if you would, use this program to get rid of junk on the hard drive : TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums It will want you to restart , do so. When back , use Speccy again and confirm it shows your new drivers. Then post back to me please.

 

[Frolic]

TFC "stopped working" while it was clearing, so I guess I'll try again tomorrow. Thanks for the help so far. (:

 

[Yard Dog]

Strange, get back with me tomorrow then. We are not done.

 

[richc46]

The problem may be a driver or hardware. The driver given in the report is a Microsoft Driver and is most likely not the cause. Take this driver verifier test and report back with the results.


Driver Verifier

I'd suggest that you firstbackup your data and then make sure you've got access to another computer soyou can contact us if problems arise. Then make a System Restore point (so youcan restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....AllPrograms...Maintenance...Create a System Repair Disc - with Windows Vistayou'll have to use your installation disk or the "Repair your computer"option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click"Next"
- Select "Select individual settings from a full list" and click"Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click"Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to useyour system normally, and if you know what causes the crash, do thatrepeatedly. The objective here is to get the system to crash because Driver Verifier isstressing the drivers out. If it doesn't crash for you, then let it run for atleast 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from yourinstallation DVD to set the system back to the previous restore point that youcreated.

Credit to Zigzag for the narrative.

DriverVerifier - Enable and Disable