BSOD after logon

[Eythil]

Hi,

It seem Santa thinks I'm a bad boy because he sent me a very unpleasant Xmas gift. I was surfing on the web when I suddetly got a BSOD. I think my laptop was trying to load a JAVA thingy on one website just before it crashed. Since then, various things happens when I get pass windows logon:

1- BSOD and reboot.
2- Black screen and cursor, no reaction to Ctrl+Alt+Del. If I leave it for a while, I get a BSOD.
3- I get access to my desktop, I can't open anything(if I click, it simply freeze) and then BSOD.

I also sometime get BSOD while login in Safe Mode, but it usually get pass through ok. Weird thing is that I get BSOD when I try to access Control Panel by going through Start / Control Panel, but I'm fine if I use other ways to get to it. Eventually, I also get BSOD after being in Safe Mode for a while, it can be 5 min or 30 min, it seem to be somewhat random.

It's a two and a half years old Gateway laptop with Vista x86. Got it online, on their website, with everything already installed on it and I haven't changed the OS.

Here's what I got from using J.C. Griffith's program. I couldn't get a System health report though... I'm supposed to save it as an HTML file but I can only save it as .msc. Maybe something I'm doing wrong?

Oh and, Merry Xmas!

 

[richc46]

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp11_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\Mini122510-06.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18488.amd64fre.vistasp1_gdr.100608-0458
Machine Name:
Kernel base = 0xfffff800`02009000 PsLoadedModuleList = 0xfffff800`021cedb0
Debug session time: Sat Dec 25 11:14:12.401 2010 (GMT-5)
System Uptime: 0 days 1:03:10.032
Loading Kernel Symbols
...............................................................
........................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {77340fe0, 2, 0, fffffa6000c56d5a}
Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4dd5a )
Followup: MachineOwner
---------
1: kd> lmtsmn
start             end                 module name
fffffa60`023a1000 fffffa60`023b0f00   1394BUS  1394BUS.SYS  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`00b7a000 fffffa60`00bd0000   acpi     acpi.sys     Sat Jan 19 01:02:45 2008 (47919285)
fffffa60`02694000 fffffa60`0270e000   adu30nka adu30nka.SYS Thu Sep 06 08:09:33 2007 (46DFEDFD)
fffffa60`00d17000 fffffa60`00d1f000   atapi    atapi.sys    Sat Jan 19 01:28:49 2008 (479198A1)
fffffa60`00d1f000 fffffa60`00d43000   ataport  ataport.SYS  Sat Jan 19 01:28:52 2008 (479198A4)
fffffa60`00a00000 fffffa60`00a0c000   BATTC    BATTC.SYS    Sat Jan 19 01:02:38 2008 (4791927E)
fffffa60`02981000 fffffa60`0299d000   cdfs     cdfs.sys     Sat Jan 19 00:53:45 2008 (47919069)
fffffa60`0266f000 fffffa60`0268b000   cdrom    cdrom.sys    Sat Jan 19 01:29:04 2008 (479198B0)
fffffa60`006a5000 fffffa60`00757000   CI       CI.dll       Fri Feb 22 00:20:54 2008 (47BE5BB6)
fffffa60`009d2000 fffffa60`009fe000   CLASSPNP CLASSPNP.SYS Sat Jan 19 01:28:53 2008 (479198A5)
fffffa60`00648000 fffffa60`006a5000   CLFS     CLFS.SYS     Sat Jan 19 00:53:58 2008 (47919076)
fffffa60`00bfc000 fffffa60`00bff400   compbatt compbatt.sys Sat Jan 19 01:02:42 2008 (47919282)
fffffa60`0292f000 fffffa60`0293d000   crashdmp crashdmp.sys Sat Jan 19 01:28:59 2008 (479198AB)
fffffa60`013f6000 fffffa60`01400000   crcdisk  crcdisk.sys  Sat Jan 19 01:30:12 2008 (479198F4)
fffffa60`013e2000 fffffa60`013f6000   disk     disk.sys     Sat Jan 19 01:29:02 2008 (479198AE)
fffffa60`02200000 fffffa60`0230e000   dump_iaStor dump_iaStor.sys Tue Apr 15 20:26:03 2008 (4805479B)
fffffa60`02975000 fffffa60`02981000   Dxapi    Dxapi.sys    Sat Jan 19 01:08:00 2008 (479193C0)
fffff960`00460000 fffff960`0047e000   dxg      dxg.sys      unavailable (00000000)
fffffa60`00fc9000 fffffa60`00ff5000   ecache   ecache.sys   Sat Jan 19 01:30:39 2008 (4791990F)
fffffa60`00d89000 fffffa60`00d9d000   fileinfo fileinfo.sys Sat Jan 19 01:05:23 2008 (47919323)
fffffa60`00d43000 fffffa60`00d89000   fltmgr   fltmgr.sys   Sat Jan 19 00:54:10 2008 (47919082)
fffff960`00850000 fffff960`00859000   framebuf framebuf.dll unavailable (00000000)
fffffa60`028a2000 fffffa60`028ac000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:53:41 2008 (47919065)
fffffa60`011cc000 fffffa60`011f8000   fwpkclnt fwpkclnt.sys Sat Jan 19 01:36:43 2008 (47919A7B)
fffffa60`0268b000 fffffa60`02694000   GEARAspiWDM GEARAspiWDM.sys Tue Apr 08 15:15:59 2008 (47FBC46F)
fffff800`02521000 fffff800`02567000   hal      hal.dll      Sat Jan 19 02:55:25 2008 (4791ACED)
fffffa60`0237c000 fffffa60`0238f000   HDAudBus HDAudBus.sys Tue Nov 27 18:24:06 2007 (474CA716)
fffffa60`02946000 fffffa60`02958000   HIDCLASS HIDCLASS.SYS Sat Jan 19 01:33:52 2008 (479199D0)
fffffa60`02958000 fffffa60`0295fb80   HIDPARSE HIDPARSE.SYS Sat Jan 19 01:33:51 2008 (479199CF)
fffffa60`0293d000 fffffa60`02946000   hidusb   hidusb.sys   Sat Jan 19 01:33:54 2008 (479199D2)
fffffa60`023cb000 fffffa60`023e1000   i8042prt i8042prt.sys Sat Jan 19 01:28:08 2008 (47919878)
fffffa60`00c09000 fffffa60`00d17000   iaStor   [B]iaStor.sys   Tue Apr 15 20:26:03 2008[/B] (4805479B)
fffffa60`023e1000 fffffa60`023ef000   kbdclass kbdclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`02960000 fffffa60`0296a000   kbdhid   kbdhid.sys   Sat Jan 19 01:28:10 2008 (4791987A)
fffffa60`00604000 fffffa60`00607000   kdcom    kdcom.dll    Tue Nov 30 09:40:39 2010 (4CF50CE7)
fffffa60`0280c000 fffffa60`02840000   ks       ks.sys       Sat Jan 19 01:28:24 2008 (47919888)
fffffa60`00757000 fffffa60`007de000   ksecdd   ksecdd.sys   Mon Jun 15 09:27:03 2009 (4A364C27)
fffffa60`00607000 fffffa60`00634000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Jan 19 02:56:17 2008 (4791AD21)
fffffa60`02663000 fffffa60`0266f000   mouclass mouclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`0296a000 fffffa60`02975000   mouhid   mouhid.sys   Sat Jan 19 01:28:10 2008 (4791987A)
fffffa60`009bf000 fffffa60`009d2000   mountmgr mountmgr.sys Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`028f7000 fffffa60`02902000   Msfs     Msfs.SYS     Sat Jan 19 00:53:55 2008 (47919073)
fffffa60`00bd0000 fffffa60`00bda000   msisadrv msisadrv.sys Sat Jan 19 01:02:50 2008 (4791928A)
fffffa60`02717000 fffffa60`0274f000   msiscsi  msiscsi.sys  Sat Jan 19 01:30:31 2008 (47919907)
fffffa60`00d9d000 fffffa60`00ded000   msrpc    msrpc.sys    Sat Jan 19 01:27:01 2008 (47919835)
fffffa60`02840000 fffffa60`0284b000   mssmbios mssmbios.sys Sat Jan 19 01:02:54 2008 (4791928E)
fffffa60`013d0000 fffffa60`013e2000   mup      mup.sys      Sat Jan 19 00:54:18 2008 (4791908A)
fffffa60`00e06000 fffffa60`00fc9000   ndis     ndis.sys     Sat Jan 19 01:37:13 2008 (47919A99)
fffffa60`01000000 fffffa60`01058000   NETIO    NETIO.SYS    Sat Jan 19 01:37:27 2008 (47919AA7)
fffffa60`02902000 fffffa60`02913000   Npfs     Npfs.SYS     Sat Jan 19 00:53:57 2008 (47919075)
fffff800`02009000 fffff800`02521000   nt       ntkrnlmp.exe Tue Jun 08 10:49:54 2010 (4C0E5892)
fffffa60`01200000 fffffa60`01384000   Ntfs     Ntfs.sys     Sat Jan 19 00:55:29 2008 (479190D1)
fffffa60`028ac000 fffffa60`028b5000   Null     [B]Null.SYS     Thu Nov 02 05:37:15 2006[/B] (4549BC4B)
fffffa60`023bd000 fffffa60`023cac80   o2mdx64  o2mdx64.sys  Mon May 12 23:47:07 2008 (48290F3B)
fffffa60`023b1000 fffffa60`023bc300   o2sdx64  o2sdx64.sys  Tue Jun 10 07:26:44 2008 (484E64F4)
fffffa60`0238f000 fffffa60`023a0a00   ohci1394 ohci1394.sys Sat Jan 19 01:34:08 2008 (479199E0)
fffffa60`00bda000 fffffa60`00bef000   partmgr  partmgr.sys  Sat Jan 19 01:29:14 2008 (479198BA)
fffffa60`008f3000 fffffa60`00923000   pci      pci.sys      Sat Jan 19 01:02:57 2008 (47919291)
fffffa60`00634000 fffffa60`00648000   PSHED    PSHED.dll    Sat Jan 19 02:58:13 2008 (4791AD95)
fffffa60`00b4c000 fffffa60`00b7a000   SCSIPORT SCSIPORT.SYS Sat Jan 19 01:28:52 2008 (479198A4)
fffffa60`00a0f000 fffffa60`00b43000   sptd     [B]sptd.sys     Wed Mar 05 19:34:27 2008[/B] (47CF3C13)
fffffa60`00bef000 fffffa60`00bfc000   ssfs0bbc ssfs0bbc.sys Sat Aug 09 17:11:40 2008 (489E080C)
fffffa60`00923000 fffffa60`00945000   ssidrv   ssidrv.sys   Sat Aug 09 17:08:02 2008 (489E0732)
fffffa60`0274f000 fffffa60`027ac000   storport storport.sys Sat Jan 19 01:29:09 2008 (479198B5)
fffffa60`027cb000 fffffa60`027cc480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`0260c000 fffffa60`02661000   SynTP    SynTP.sys    Fri Jan 18 13:50:49 2008 (4790F509)
fffffa60`01058000 fffffa60`011cc000   tcpip    tcpip.sys    Wed Jun 16 10:18:44 2010 (4C18DD44)
fffffa60`027ac000 fffffa60`027b9000   TDI      TDI.SYS      Sat Jan 19 01:38:11 2008 (47919AD3)
fffffa60`027b9000 fffffa60`027cb000   termdd   termdd.sys   Sat Jan 19 01:42:03 2008 (47919BBB)
fffff960`00680000 fffff960`0068a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffffa60`0284b000 fffffa60`0285b000   umbus    umbus.sys    Sat Jan 19 01:34:16 2008 (479199E8)
fffffa60`02913000 fffffa60`0292f000   usbccgp  usbccgp.sys  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`02661000 fffffa60`02662e00   USBD     USBD.SYS     Sat Jan 19 01:33:53 2008 (479199D1)
fffffa60`0236b000 fffffa60`0237c000   usbehci  usbehci.sys  Sat Jan 19 01:33:57 2008 (479199D5)
fffffa60`0285b000 fffffa60`028a2000   usbhub   usbhub.sys   Sat Jan 19 01:34:13 2008 (479199E5)
fffffa60`02325000 fffffa60`0236b000   USBPORT  USBPORT.SYS  Sat Jan 19 01:34:00 2008 (479199D8)
fffffa60`02319000 fffffa60`02325000   usbuhci  usbuhci.sys  Sat Jan 19 01:33:56 2008 (479199D4)
fffffa60`028b5000 fffffa60`028c3000   vga      vga.sys      Sat Jan 19 01:32:21 2008 (47919975)
fffffa60`028c3000 fffffa60`028e8000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 01:32:25 2008 (47919979)
fffffa60`00945000 fffffa60`00959000   volmgr   volmgr.sys   Sat Jan 19 01:29:12 2008 (479198B8)
fffffa60`00959000 fffffa60`009bf000   volmgrx  volmgrx.sys  Sat Jan 19 01:29:45 2008 (479198D9)
fffffa60`01384000 fffffa60`013c8000   volsnap  volsnap.sys  Sat Jan 19 01:29:47 2008 (479198DB)
fffffa60`028e8000 fffffa60`028f7000   watchdog watchdog.sys Sat Jan 19 01:07:23 2008 (4791939B)
fffffa60`0080b000 fffffa60`008e5000   Wdf01000 Wdf01000.sys Sat Jan 19 01:33:27 2008 (479199B7)
fffffa60`008e5000 fffffa60`008f3000   WDFLDR   WDFLDR.SYS   Sat Jan 19 01:32:33 2008 (47919981)
fffff960`00060000 fffff960`00314000   win32k   win32k.sys   unavailable (00000000)
fffffa60`0270e000 fffffa60`02717000   wmiacpi  wmiacpi.sys  Sat Jan 19 01:02:42 2008 (47919282)
fffffa60`00b43000 fffffa60`00b4c000   WMILIB   WMILIB.SYS   Sat Jan 19 01:33:45 2008 (479199C9)

The reports that you have submitted reveal clues to the cause of your problem. They do not give a definitive answer. The more reports that we receive the more clues are made available improving our chances of finding a solution to your problem. You may have to experience several more BSODs until the final answer is discovered.

If overclocking restore normal settings

SFC /scannow
System Files - SFC Command

Scan with your Anti Virus

Update outdated listed drivers. If I have inadvertently listed any Microsoft Drivers, they can be ignored. If the list is extensive I have included the driver verifier test so that you may determine which drivers are in need of immediate attention.
How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
and here
http://www.edbott.com/weblog/the-vista-master-driver-list/
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
www.guru3d.com/category/driversweeper/
You can also locate information about your driver using this information
http://www.sevenforums.com/tutorials/96442-device-manager-finding-unknown-devices.html
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done:
http://www.duplexsecure.com/en/faq


Update drivers that I have marked in bold.
Follow other directions
Update all non microsoft drivers dated prior to Jan 2008

 

[Eythil]

Still can't get it work. Here's what I did so far:

-Searched for updates for the 3 Drivers you marked in bold. Couldn't update iaStor.sys and Null.sys. In fact, Intel website can't identify any of my intel drivers and can't tell me which one should be updated. Since my knowledge on the matter is limited, I stop searching for it. Maybe someone can help me? I was able to update SPTD.sys that was also marked in bold but since you told me to remove it, I then deactivated it following Duplexsecure instructions to see if it would change anything. It still installed though, just deactivated.

-I did the SFC Scan. It Found corrupted files but couldn't repair them. I have attached the CBS.log to this reply. Don't know if it will help.

-I Scanned for Virus with Windows Defender and I found 2 severe threats. Got rid of them, but no changes or improvement.

-I used Driver sweeper to remove drivers remnants. All of them were Nvidia. No changes.

-I *think* I also got rid of Daemon Tools... I can't remember doing it but since I can't find it anymore, I suppose I did.

Now, I can't run J.C. Griffith program anymore and that's a shame because there's about twice as much BSOD reports... I got BSOD the last four times I tried. I'll try again after this reply, maybe I'll get lucky.

 

[Eythil]

I finally was able to scan with Jcgriff's. Here's the report.

Edit: All new BSOD reports are those after Mini122510-09

 

[richc46]

Will post more after I digest all that you have given. In the meantime
Go to search
type cmd
in cmd type
driverquery
look for sptd
That is important to eliminate.

 

[richc46]

It mentions iastor,again
Intel® Rapid Storage Technology — Possible issues with Windows Vista* and Intel® RAID

 

[Eythil]

I got iaStor updated to the latest version, using the link you gave me. Still get BSOD, they don't seem to involve iaStor yet, so I'll have to get a few more to see...

But I don't know how to uninstall SPTD. I tried using the installer from DuplexSecure(that's the only way they tell us to do) but the x86 version says that "this platform is not supported" (I do have x86, so I don't understand), while the x64 seem to *work* but does not recognize any SPTD driver so it obviously don't let me uninstall. The weird thing is that I had to use this same x86 installer to update SPTD before and it worked just fine... Can you tell me another safe way to uninstall it? Will just deleting the driver in Windows/system32/drivers do? (I'm sorry, I really don't know much about this kind of things).

Edit: Could all this be caused by an Hardware malfunction?

 

[richc46]

Ok uninstall daemon or alcohol 120% or other virtual software. Then look to see if you still have sptd. I showed you how above.
If you do I will tell you how to get rid of it.
Dont think its harware, but cant be sure until we try a few more thing.
With that iastor, do you know how to install an earlier version?

 

[Eythil]

I've finally format c: and reinstalled Windows. There was too much BSOD that I could barely do anything at all. Everything works perfectly now.

Thank you for your hard work and your time.

 

[richc46]

Thats great. Im glad that you are up and running again. Sometimes, its better to spend some time reinstalling than a lot of time trying to fix the problem.