Arrogance and incompetence is a fair description of those who were charged with developing and maintaining Windows Vista. Iit is not nice but it is definitely fair. For over two years we have been waiting for these individuals to correct the blank page issue with the Brothers mfc 9600. They have done nothing, the people at Brothers have, but because of the auto install mechanism which automatically installs the dirvers that do not work and have never worked I cannot not install the drivers which will work for this machine. Does anyone know how to stop an automatic driver install?