Blue-screening.

[sweep04]

Hello, and thanks for your help if you answer.

I am running vista on a Packard Bell PC with a intel core 2 processor with of course, vista. It is 32 bit home premium.

I keep getting the following bluescreen error message:

0x00000101 (0x00000031,00000000,0x8AF48120,0X00000003)

It is always this error message, never any other message.

I can give any more info upon asking, any help appreciated.

Sorry if this is in the wrong forum as well. I don't know the problem so I wouldn't know what section to put it in.

 

[stoneys-nutz]

Hello sweep04,
Can you go to C: Windows > Minidump, and zip up the files, upload them with your next post and we will take a look at them for you.

 

[sweep04]

Files have been uploaded I believe.

Thanks a lot for looking at this.

 

[stoneys-nutz]

The Minidump was inconclusive, so before we go any further, can you confirm that nothing is overclocked and that Vista is up to date, all updates and service packs ?.

 

[sweep04]

Vista is up to date and is at service pack 2 which is the latest I believe.

I have not done anything to over-clock the computer intentionally, but I don't know too much about it either. Would there be any way to check?

 

[stoneys-nutz]

MS have a hotfix for your event, (don't think it will be that easy), but try it and see.

Stop error message on a Windows Vista or Windows Server 2008-based computer that has multiple processors installed: "STOP: 0x00000101 CLOCK_WATCHDOG_TIMEOUT"

Good luck and post your results.

 

[sweep04]

After registering getting the password find and unpacking it fine, It says that the update does not apply to my system.

 

[stoneys-nutz]

Didn't think it would be that easy. Its probably in a previous update.
Before we start on the driver/hardware, can you carry out a file check.
I have included a link for the tutorial.

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

 

[sweep04]

Here is what I got. It didn't repair itself. So I took the text file.

 

[stoneys-nutz]

When you say it didnt repair itself, what happened, was there an error meesage, or did it just hang, or did it just stop ?.

 

[usasma]

Brain Cramp - confused run of 20 dump files with run of 21 dump files.
Will BRB with the correct one's

 

[usasma]

Symantec pops up in the results of several of the dump files.
Please do this:
- download a free antivirus program to use while testing (I like Microsoft Security Essentials).
- uninstall your Norton/Symantec product
- run the Norton Removal Tool (free from here: Download and run the Norton Removal Tool )
- install the free antivirus and IMMEDIATELY update it.

Also update these older drivers:

PxHelp20.sys Fri Feb 02 16:23:57 2007
spldr.sys Thu Jun 21 20:29:17 2007
Rtlh86.sys Tue Sep 26 07:20:27 2006
moufiltr.sys Mon Jan 08 20:22:26 2007
CO_Mon.sys Wed Aug 08 17:39:53 2007
int15.sys Mon Jul 02 22:03:24 2007

With the STOP 0x124 being sandwiched in there, I'd suspect that the older drivers are the cause of this.

Here's a summary of the BSOD's:

Debug session time: Fri Oct 23 17:31:16.989 2009 (GMT-5)
System Uptime: 0 days 5:48:37.955
BugCheck 101, {31, 0, 8af48120, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sun Oct 25 17:43:52.293 2009 (GMT-5)
System Uptime: 0 days 4:21:07.258
BugCheck 101, {31, 0, 8af14120, 2}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
*** WARNING: Unable to verify timestamp for PxHelp20.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Mon Oct 26 10:24:57.198 2009 (GMT-5)
System Uptime: 0 days 4:15:25.164
BugCheck 101, {31, 0, 8af14120, 2}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
*** WARNING: Unable to verify timestamp for PxHelp20.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Safari.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Thu Oct 29 16:29:16.021 2009 (GMT-5)
System Uptime: 0 days 0:26:43.612
BugCheck 101, {31, 0, 8af48120, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Thu Nov  5 10:23:17.367 2009 (GMT-5)
System Uptime: 0 days 4:22:57.333
BugCheck 101, {31, 0, 8af14120, 2}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
*** WARNING: Unable to verify timestamp for PxHelp20.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sun Nov  8 17:12:54.032 2009 (GMT-5)
System Uptime: 0 days 2:40:43.623
BugCheck 101, {31, 0, 803d1120, 1}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
*** WARNING: Unable to verify timestamp for PxHelp20.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Wow.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sat Nov 21 15:25:35.653 2009 (GMT-5)
System Uptime: 0 days 2:32:32.236
BugCheck 101, {31, 0, 8af48120, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sat Nov 21 18:33:59.177 2009 (GMT-5)
System Uptime: 0 days 3:06:56.768
BugCheck 101, {31, 0, 8af48120, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sun Nov 22 18:14:42.475 2009 (GMT-5)
System Uptime: 0 days 1:56:27.441
BugCheck 101, {31, 0, 8af48120, 3}
*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
*** WARNING: Unable to verify timestamp for NAVENG.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVENG.SYS
*** WARNING: Unable to verify timestamp for NAVEX15.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVEX15.SYS
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  GameOverlayUI.e
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Tue Nov 24 14:44:18.606 2009 (GMT-5)
System Uptime: 0 days 2:25:45.572
BugCheck 101, {31, 0, 8af48120, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Tue Nov 24 16:55:01.593 2009 (GMT-5)
System Uptime: 0 days 2:09:12.559
BugCheck 124, {0, 85ec82d0, b6000400, 4100800}
Probably caused by : hardware
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iw4mp.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Tue Nov 24 17:20:39.491 2009 (GMT-5)
System Uptime: 0 days 0:24:16.067
BugCheck 101, {31, 0, 8af14120, 2}
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iw4mp.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Wed Nov 25 11:03:23.456 2009 (GMT-5)
System Uptime: 0 days 1:02:29.421
BugCheck 101, {31, 0, 8af48120, 3}
*** WARNING: Unable to verify timestamp for SRTSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP.SYS
*** WARNING: Unable to verify timestamp for NAVEX15.SYS
*** ERROR: Module load completed but symbols could not be loaded for NAVEX15.SYS
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  GameOverlayUI.e
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Wed Nov 25 12:04:11.313 2009 (GMT-5)
System Uptime: 0 days 0:41:08.279
BugCheck 101, {31, 0, 8af48120, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Safari.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Wed Nov 25 17:28:29.310 2009 (GMT-5)
System Uptime: 0 days 5:23:15.901
BugCheck 101, {31, 0, 8af48120, 3}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
*** WARNING: Unable to verify timestamp for PxHelp20.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Fri Nov 27 14:26:15.961 2009 (GMT-5)
System Uptime: 0 days 2:13:43.911
BugCheck 101, {31, 0, 8af48120, 3}
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
*** WARNING: Unable to verify timestamp for PxHelp20.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Wow.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Debug session time: Fri Nov 27 14:36:46.301 2009 (GMT-5)
System Uptime: 0 days 0:09:17.267
BugCheck 101, {31, 0, 8af48120, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Debug session time: Sat Nov 28 11:07:30.745 2009 (GMT-5)
System Uptime: 0 days 0:58:19.337
BugCheck 101, {31, 0, 8af48120, 3}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sat Nov 28 17:06:53.755 2009 (GMT-5)
System Uptime: 0 days 2:19:28.721
BugCheck 101, {31, 0, 8af14120, 2}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Sun Nov 29 16:38:27.771 2009 (GMT-5)
System Uptime: 0 days 9:42:35.362
BugCheck 101, {31, 0, 8af14120, 2}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6002.18082.x86fre.vistasp2_gdr.090803-2339
Debug session time: Mon Nov 30 10:07:19.153 2009 (GMT-5)
System Uptime: 0 days 3:40:18.745
BugCheck 101, {31, 0, 8af14120, 2}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe

 

[sweep04]

Error Message, I'll run it again.

EDIT: Just saw your messages Usasma, am I able to reinstall norton again after?

 

[usasma]

Yes, but don't reinstall it until you're sure that the BSOD's are gone.
If it's an Internet Security application, I'd think twice about it. We see lot's of issue with Internet Security applications - and it takes a long time to troubleshoot them because the faulting application doesn't easily reveal itself.

 

[sweep04]

Also update these older drivers:

PxHelp20.sys Fri Feb 02 16:23:57 2007
spldr.sys Thu Jun 21 20:29:17 2007
Rtlh86.sys Tue Sep 26 07:20:27 2006
moufiltr.sys Mon Jan 08 20:22:26 2007
CO_Mon.sys Wed Aug 08 17:39:53 2007
int15.sys Mon Jul 02 22:03:24 2007

How can I update these?

I am now uninstalling and installing Norton / Security Essentials.

 

[usasma]

To locate the drivers, try this:

- locate the specifications of your system.
- search Google for the driver name (xxx.sys)
- compare the results of the search with the system specs to see what you have.
- Don't worry about the stuff that says it's a virus - that doesn't apply at this stage.
- you can also right click on the driver and select Properties, then click on the Details tab. This may give you the manufacturer's name - which will help locate the program.

Once you determine what device/program has the drivers, visit the manufacturer's website to download the latest version.
If the manufacturer's site doesn't have the latest updates, then visit the PC manufacturer's website for updates.

Don't use the drivers from Windows Update - or from the "update driver software" applet. Those drivers aren't the most updated versions.

Then, if something stumps you, just post back and let us know what the issue is.

PxHelp20.sys - a CD/DVD burning program uses this
Rtlh86.sys - your networking driver

 

[sweep04]

Hello all, I am back. Thanks for all previous posts.

I stopped having these errors for a while. Now they have come back. I stopped having them for about a week. But over the holiday period I was on my computer less and just ignored it.

I don't know wether it is by chance or that these drivers actually helped the computer.

I will put up new files with the BSOD like before if requested, hopefully they shed more light on the problem.

I also had another BSOD totally unrelated about a week ago, as soon as I turned on my PC it came to the desktop and it blue-screened instantly almost.

driver_irql_not_less_or_equal

One more thing I totally and stupidly forgot to mention, these BSOD's only happen while I have games running. I only have Call of Duty 2: Modern Warfare, and World of Warcraft on here. But that is the only time a blue-screen occurs.

Thanks for all posts again, past and present.

 

[sweep04]

Bump. Sorry.

Is the graphics card a possibility for this problem?

 

[usasma]

Yes, the graphics card is a possibility - but we'll need to see the memory dump files to start working on it.

 

[sweep04]

Ill upload them now, thanks for responding again.