Blue screen

[Nal]

Hi there. I made a thread a few days ago with a problem initially caused by a blue screen, but I forgot to take down the technical information. It happened again, and I took it down. this is what it said.

SYSTEM_SERVICE_EXCEPTION

Technical Information

***STOP: 0X0000003B (0X00000000C000001D, 0XFFFFFA8006537A93, 0XFFFFFA600818BD20, 0X0000000000000000)

Any idea what might be causing the problem? Thanks in advance!

 

[richc46]

Welcome
With the required information we can help
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

 

[johhny]

The blue screen is shown when some files or the whole Windows gets corrupted. If some files gets corrupt, it will ask you permission to run Windows in safe mode or normal mode. otherwise, it won't boot after Windows icon appear.

follow the link:
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

 

[Nal]

Sorry for the late reply, I've been quite busy these days. Here it is: View attachment 26095

 

[richc46]

Welcome


Everyone of your dmp reports gave the same cause.
This is what you do
Make a system restore point, so we can erase any mistakes
Then uninstall your fire wall and anti virus
Use the Windows Firewall and Microsoft Security Essentials for our Anti Virus.
This is the cause of your problem, it is your firewall
Afwcore.sys file descriptionProductname: Outpost Firewall Description: Agnitum Firewall Core Driver Company: Agnitum Ltd. File size: Various

 

[Nal]

Done! Thanks a lot. Will write in here if it happens again, otherwise I'll wait a day or two and then mark it as solved. Thanks once more!

 

[richc46]

You are very welcome. Dont forget to comeback any time to learn or just have fun.

 

[johhny]

This is very great to know that your problem has been solved. You are always welcome and do post again if encounter any issue again.