Blue Screen

[Gain]

Hi everyone
My Advent laptop has been giving me a BSoD for some time now, the error comes up usually when browsing over the net. I have searched for the answer but have found no solution please help. Am not sure if this is related but recently I have switched from using a wireless connection to a wired one, the first time I have done this since I bought the machine.

 

[stoneys-nutz]

Hello Gain,
This is the results of your minidump file.
Because this is a Laptop, it kind of limits the hardware diagnosis, unless you are confident enough to go digging around inside your PC.

Did you install any drivers when you went to a hard wired Internet connection, any router drivers, this would seem the best place to start.
I would try it on the wireless setup again and see if this fixes it.

Can you download HiJackThis, run it and post your log.

Trend Micro HijackThis - Free software downloads and software reviews - CNET Download.com

This is what MS say about your BSOD.

Cause
This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.
The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.
If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.



To resolve an error caused by a faulty device driver, system service, or BIOS

• Restart your computer.
• Press F8 at the character-based menu that displays the operating system choices.
• Select the Last Known Good Configuration option from the Windows Advanced Options menu. This option is most effective when only one driver or service is added at a time.

To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool

• Check the System Log in Event Viewer for error messages that might identify the device or driver that caused the error.
• Try disabling memory caching of the BIOS.
• Run the hardware diagnostics supplied by the system manufacturer, especially the memory scanner. For details on these procedures, see the owner's manual for your computer.
• Make sure the latest Service Pack is installed.

So,
Check the System Log in Event Viewer for error messages that might identify the device or driver that caused the error.
Run a memory test, Memtest is about the best, run it overnight, all night, to give it a fair go.
Try the wireless connection instead of the hardwired one and un-install any new drivers.
Try this and post your results, good luck.

 

[Gain]

Hey Stoney
Thanx a bunch about the Drivers I havent installed any lately I usually just get Windows Updates. I run through the 1st solution you gave and used the Last Known Good Configuration on the menu and so far the machine is working perfectly. I also checked the Event Viewer after my last Blue Screen and all I found was an error saying that the last shut down was unexpected. I also run the Diagnostics tool which found no errors, I wasn't too sure of how to disable the Bios Caching, Ill get some CDs and run the Memtest this week.
Here is my Hijackthis results:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:11:19, on 13/12/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office14\OfficeSAS\OfficeSASScheduler.exe
C:\Program Files\Microsoft Office\Office14\OfficeSAS\OfficeSAS.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\DllHost.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thetechguys.com/welcome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [UpdateP2GShortCut] C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe "C:\Program Files\CyberLink\Power2Go" update "SOFTWARE\CyberLink\Power2Go\5.0"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Reminder_MUI] C:\Applications\oem\Reminder\Reminder_MUI.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: OfficeSAS.lnk = ?
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O13 - Gopher Prefix:
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

The thing I didnt get is that the machine worked perfectly when I took it to work where I use a wireless connection its just at home where I use a wired one. Well anyway thanks a lot and one lat thing should I use Windows Update or not?

 

[stoneys-nutz]

Yes, i would use Windows Update, but not to update your drivers. Go to the manufacturers site for those, you will get the latest drivers.

Get HJ to fix this, check the box next to it and fix.

O13 - Gopher Prefix

The HJ log is very clean.

On the sidebar, do you have a memory meter of some sort ?, if you do, disable it and see if that makes any difference.

If you get another BSOD, post the dump file.
I hope all this helps in some way, good luck.

 

[Gain]

Hey Stoney
Thanx for all your help I installed some drivers from the manufacturers websites then the Blue Screens came back.then I read on here somewhere about low memory causing Blue Screens so I switched windows perfomance from best appearance to best performance and now no Blue Screens.Again thanx for all the help

 

[stoneys-nutz]

Glad you got it fixed, good luck.