blue screen when using floppy drive vista

[tdig010]

machine came with vista home premium now have service pack 2
updated, when i try to use a floppy drive for back up or restore
i get blue screen, if i go to safe mode the floppy is ok, i also
have an external floppy same thing will not work under vista
but will work in safe mode, i have also replaced the internal
floppy same thing, so i am saying it looks like vista sounds like vista, are there any patches for this problem.

 

[usasma]

Upload Dump Files
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
{Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.}

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

MSINFO32
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

 

[tdig010]

minidump emty, corrected now have two dumps,
no file for memory.dmp.
uploaded 2 files msinfofile and minidump

 

[usasma]

Download a free antivirus to test with: Free AntiVirus
Uninstall the current copy of CA Security Suite
Use the Windows Installer Cleanup Utility to make sure the remnants of CA are gone.
IMMEDIATELY install and update the test antivirus.
See if that helps with the crashes.

Gotta run, late for work!
More to follow after work today....

 

[tdig010]

usasma thank you by getting rid of Ca programs my
floppy drives work fine and i downloaded the free
antivirus and all is ok no virues.
thank you.

dave

 

[usasma]

Glad to hear it, thanks for letting us know!