Solved bad image error? please help :(

[hollygirl]

hey guys yesterday i got a message error reading:

waupp.exe - bad image

C;/windows\system32\AVGRSSTX.DLL is either not designed to run on windows or it contains an error. try installing the program again using the original installation media or contact your system administrator or the software vendor for support

I have already uninstalled and reinstalled avg free anti virus software. but the message error still keeps popping up??

can any one help me im really stuck and am not good with computers LOL
any help would be greatly appreciated

 

[richc46]

Welcome Holly
This is what we need to do.
It not hard just do one step at a time

First make a system restore image
http://www.vistax64.com/tutorials/76905-system-restore-how.html
Then use the AVG uninstall tool to uninstall AVG
AVG - Download tools
Then go to search type cmd, in cmd type driverquery and then make sure that avgrstss is gone.
Then install Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
Then download an install malwarebyes
Malwarebytes' Anti-Malware: Malwarebytes

What and Why
Many times anti virus can cause problems with the compuer. It can happen at any time no matter how long you have been using the antivirus. There are many possible reasons for this. I think this is what is happening to you. It could have been worse, I have seen many BSODs, from antivirus. Trust me you do not want one.
We will get rid of the antivirus and replace it with one that I have never seen cause windows problems and has a good record of stopping virus
Then we will get you extra protection because you will run a malwarebytes scan once a week

I guess thats it good luck and Im here for you with answers to your questions

 

[hollygirl]

thank you so much richard for your help i didnt even think anyone would answer my question. I've solved the promblem now thanks to you :D

 

[richc46]

First you are welcome
Second glad to help
third thanks for the rep
fourth the best comment I ever received.

Gees checked your profile, we are only about 12,000 miles apart.
Come back any time that you have questions or problems
Take care and enjoy.