appcrash problem

[sexofon]

[FONT=&quot]i have this problem.what can i do?[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot] Όνομα συμβάντος προβλήματος: APPCRASH[/FONT]
[FONT=&quot] Όνομα εφαρμογής: Explorer.EXE[/FONT]
[FONT=&quot] Έκδοση εφαρμογής: 6.0.6002.18005[/FONT]
[FONT=&quot] Χρονική σήμανση εφαρμογής: 49e01da5[/FONT]
[FONT=&quot] Όνομα ελαττωματικής λειτουργικής μονάδας: QuickTime.qts[/FONT]
[FONT=&quot] Έκδοση ελαττωματικής λειτουργικής μονάδας: 5.0.2.15[/FONT]
[FONT=&quot] Χρονική σήμανση ελαττωματικής λειτουργικής μονάδας: 3b313300[/FONT]
[FONT=&quot] Κωδικός εξαίρεσης: c0000005[/FONT]
[FONT=&quot] Μετατόπιση εξαίρεσης: 002d12b5[/FONT]
[FONT=&quot] Έκδοση λειτουργικού συστήματος: 6.0.6002.2.2.0.768.3[/FONT]
[FONT=&quot] Αναγνωριστικό τοπικών ρυθμίσεων: 1032[/FONT]
[FONT=&quot] Πρόσθετες πληροφορίες 1: a34a[/FONT]
[FONT=&quot] Πρόσθετες πληροφορίες 2: c9c5f4fd744690d388ab9d5b3eb051a7[/FONT]
[FONT=&quot] Πρόσθετες πληροφορίες 3: cb2e[/FONT]
[FONT=&quot] Πρόσθετες πληροφορίες 4: 650bb5690556a17e911375b94d3e16f0[/FONT]

 

[Shadowjk]

here is the problem in english:


Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application timestamp: 49e01da5
Name faulty module: QuickTime.qts
Faulty module version: 5.0.2.15
Timestamp faulty module: 3b313300
Code exception: c0000005
Shift exception: 002d12b5
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1032
Additional Information 1: a34a
Additional Information 2: c9c5f4fd744690d388ab9d5b3eb051a7
Additional Information 3: cb2e
Additional Information 4: 650bb5690556a17e911375b94d3e16f0

 

[niemiro]

Hello,

Download and install the lastest version of QuickTime from here: Apple - QuickTime - Download

Having the latest version of QuickTime installed fixes this problem most of the time, as this is an old bug.

Do you often use QuickTime?

Richard

 

[sexofon]

I did still have this problem.
i try and delete it but I proved that I have the program still runs when I've stopped

 

[niemiro]

How much do you use QuickTime, and how often does this occur? Are you doing anything in particular when this happens?

 

[sexofon]

almost never.

This is done every two sec.When I show it just restart the programm.

 

[niemiro]

Hello,

Do you use iTunes?

I will tell you what to do in my next post.

Richard

 

[sexofon]

hello

no i didn't used

 

[niemiro]

Hello,

I think your best bet would be to completely remove iTunes and QuickTime, and so that you can still play the odd QuickTime video you need to, install QuickTime Alternative. Follow all of these instruction. If you get stuck at any point, just ask for help before continuing. I know there are a lot of computer restarts, but you will be better off for it, if you do them all:

• Press the Windows Key + R to open the Run dialogue.
• Go past the UAC prompt if necessary.
• Type appwiz.cpl and press enter.
• Uninstall all of the following (if they exist):
  • iTunes
  • iPhone Configuration Utility
  • QuickTime
  • Safari (but only if you want to remove it)
  • Apple Application Support
  • Apple Mobile Device Support
  • Apple Software Update
• Download the Windows Installer CleanUp Utility from here. Additional details can be found here, but you won't need to look at them.
• Uninstall anything in the previous list that still exists, and then close the program.
• Restart your computer.
• Download and install iTunes (which includes QuickTime) here. Make sure you get the correct 32 or 64 bit version, if you need help, ask.
• Restart your computer.
• Uninstall ONLY QuickTime from appwiz.cpl again, and then from the Windows Installer CleanUp Utility if it still exists, but ONLY QuickTime this time.
• Restart your computer.
• Download QuickTime Alternative from here. More details are here, but again, you will not need to view them.
• Restart your computer.

Done! Hopefully that should fix the problem, and still allow you to use iTunes and view QuickTime movies on those rare occasions when you need to.

Richard