Adobe is a bunch of crooks.

[SMOKKINU]

I will NEVER buy another ADOBE Product again. EVER.

I purchased Adobe Photoshop CS3 in 2007 (Late 2007) for a lil over $550 direct from Adobe as an upgrade from Photoshop 4.0 that I used for a very longtime.

Over the past I used it on two machines, and my last machine, dell xps 4200, crashed, and HDD was done for... could not Deactivate PS CS3... no problem right, call adobe explain to them, and get it installed on my current machine.


Everything went smooth, had to hold for about 30 minutes, then intermittent a few times after, as the guy in India tryed to figure out what to do...

Eventually, I was given a new serial....


After a few reboots from installing other things, i open PSCS3, and low and behold...

"Your license for Adobe Photoshop CS3 is no longer valid, please uninstall and reinstall to re-activate, or contact your IT Professional or Adobe Photoshop Customer Support"


So i call support back, give them the call code i was given for the previous support... and am now told that since Photoshop CS3 is no longer a supported product :huh: that this will be a CHARGED SUPPORT SESSION


$40 for them to tell me wtf to do to fix this. $40 for them to fix a program, i paid HUNDREDS OF DOLLARS for.... I cannot contain myself...i start getting PISSED. I tell them, thats okay, you can deduct it from the $40 i am charging Adobe for putting me on hold for 30 minutes in the previous support session from an hour ago...


I get nowhere with him, or his indian supervisor.... It's like they just read scripts.


In the process of arguing, I uninstall Adobe Photoshop CS3, and re-install (Thank you western digital velociraptor ) and get it done in 5 minutes flat. .

Everything SEEMS to be working correct, I did not have to re-activate... it just reinstalled and works again... Im wondering if something was preventing it from verifying the license on startup?


Anyway, adobe, you can SUCK IT. I will never give them a cent from here on OUT.

Now I fully understand why there is piracy in todays day and age, when companys like this not only give lackluster support but then CHARGE the customer to fix the problem on a less then 2yr old program... unbelievable!!!!!!

 

[pacinitaly]

SMOKKINU, Boy do I feel you,


I have had an issue with pinnacle. Huge waste of time and money.



thank you, call again...

 

[sygnus21]

I would write them and explain the situation. Writting usually works a lot better than speaking to some person who may be having a bad day. It's worked for me. Plus it becomes an official document

Just my two cents