sp2 update started this way .so far ive deleted pending.xml file/installed new updater/run chkdsk/downloaded and installed sp2 standalone . nothing seems to work.i have an hp dv9000 laptop with sp1 installed and its set for micro auto updates .ive been trying for about 4 days now to get it to work.i also have avast anti virus installed.now i get update failed without the error code but tells me to the system readiness tool wich i did that too.
80073712
- Thread starter mrpd
- Start date
Flavius
Expelled
1.Run cmd.exe with administrative previlliges (right click on cmd.exe as admin) and type:
sfc /scannow
when it finish type the following commnad:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
on your desktop appear sfcdetails.txt - it will be needed to diagnose
2.If you ran Readiness Tool,it should create CheckSur.log file in C:\Windows\Logs\CBS folder
both files: CheckSur.log,sfcdetails.txt pack and attache to post
sfc /scannow
when it finish type the following commnad:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
on your desktop appear sfcdetails.txt - it will be needed to diagnose
2.If you ran Readiness Tool,it should create CheckSur.log file in C:\Windows\Logs\CBS folder
both files: CheckSur.log,sfcdetails.txt pack and attache to post
My Computer
first let me say thank you for trying to help. i have a computer file cabinet on my desktop after running the scannow command,i did this prior to registering with this forum . i have the other folder after running the readiness tool but not to be dummy but how do i attach.
My Computer
Flavius
Expelled
sorry didnt scroll down .do i just copy and paste and not to be a stick in the mud but is there personal computer info in there?
My Computer
Flavius
Expelled
There is no any personal info in logs which I ask:
Readiness tool collect only information from C:\Windows\Servicing\Packages,C:\Windows\WinSxS folders
details:description of this tool here Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
what kind of informations it collect.
sfcdetails.txt it only collect information about issue directly in C:\Windows How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista
none of tools have access to C:\Users folder where are stored private data
.My Computer
thank you again .ill try to attach.getting internet explorer cannot display webpage when i try to upload the files.http://www.vistax64.com/newattachment.php?do=manageattach&p=
My Computer
another thing i forgot to add is that when i click on the link in my email i get a dialog box error message windows cannot find http://www.vistax64.com/showthread.php=260636&goto=newpost
My Computer
Flavius
Expelled
I don't have any problems with it
-attached image (I'm using Firefox but I doubt it make any difference).Maybe something you did wrong -see this tutorial http://www.vistax64.com/tutorials/69745-welcome-32-bit-64-bit-vista-forums-tutorial-section.html(look section 3. To Upload, Attach, and Remove Images )
You can also try upload logs on external server for example on Speedy Share - upload your files here
but don't forget to give me link where you have uploaded
