Dell Inspiron 1720 laptop
Vista Home Premium, SP2
Intel Core 2 Duo CPU T7250 @ 2.00GHz 2.00 GHz
3 GB of RAM
32-bit operating system
Above is all of the pertinant system information on my daughter's new (1 year or so) laptop, which very recently stopped accepting Microsoft updates, giving an error saying "646 Windows encountered an unknown error" which tells me nothing at all, nor how to resolve the issue. I have a written list of current updates if is pertinant information, but no matter which one I try to update I still get the same error so it apparently is all of them. . .including future ones since another one came in since discovery of the error and was not allowed to install either.
Can ANYONE out there help me resolve this issue, please? I am about to begin searching online for something to help resolve this issue, but I have never been very good at doing that and would welcome any guidance or advice IN BABY STEPS with step-by-step directions, PLEASE. System information is above, and I will furnish other information if requested.
On a side but related note, some of you may recall me from a month or two with a similar problem in my own laptop, a Dell Inspiron 1525. There, I was trying to update to Vista SP2 and got a different error, which never did get resolved despite going through Microsoft as well as Dell Tech Support multiple times. In the end, MS had me clean off the hard drive to fix it, and reinstall Vista requiring Dell to finally clean up "some loose ends" enabling me to finally properly reinstall everything, EXCEPT SP2, which will remain uninstalled.
I mention this here ONLY because my daughter's laptop has far too much in it for total reinstallation of software to be an option. It operates fine in all ways OTHER THAN the fact it suddenly will not allow the updating of MS updates, and that worries me. I would be very grateful if someone out there can offer some guidance or suggestions to a user who have reason to be VERY nervous doing stuff like this in the inner workings of a computer.
Vista Home Premium, SP2
Intel Core 2 Duo CPU T7250 @ 2.00GHz 2.00 GHz
3 GB of RAM
32-bit operating system
Above is all of the pertinant system information on my daughter's new (1 year or so) laptop, which very recently stopped accepting Microsoft updates, giving an error saying "646 Windows encountered an unknown error" which tells me nothing at all, nor how to resolve the issue. I have a written list of current updates if is pertinant information, but no matter which one I try to update I still get the same error so it apparently is all of them. . .including future ones since another one came in since discovery of the error and was not allowed to install either.
Can ANYONE out there help me resolve this issue, please? I am about to begin searching online for something to help resolve this issue, but I have never been very good at doing that and would welcome any guidance or advice IN BABY STEPS with step-by-step directions, PLEASE. System information is above, and I will furnish other information if requested.
On a side but related note, some of you may recall me from a month or two with a similar problem in my own laptop, a Dell Inspiron 1525. There, I was trying to update to Vista SP2 and got a different error, which never did get resolved despite going through Microsoft as well as Dell Tech Support multiple times. In the end, MS had me clean off the hard drive to fix it, and reinstall Vista requiring Dell to finally clean up "some loose ends" enabling me to finally properly reinstall everything, EXCEPT SP2, which will remain uninstalled.
I mention this here ONLY because my daughter's laptop has far too much in it for total reinstallation of software to be an option. It operates fine in all ways OTHER THAN the fact it suddenly will not allow the updating of MS updates, and that worries me. I would be very grateful if someone out there can offer some guidance or suggestions to a user who have reason to be VERY nervous doing stuff like this in the inner workings of a computer.
