Hi! Despite Norton's usually good protection, Norton 360 just let a virus take over our little Toshiba Satellite 32bit laptop running Windows XP (Media Center Edition...). It blocks access to internet, so we can't download or get remote help.
It does not show up on the computer's list of installed programs so there is no entry on the list to delete or uninstall. It blocks Task Master so we can't use TM to stop it. It is happy to let us run full, comprehensive scans with Norton -- which reports that it finds no infections whatsoever (so it is invisible to Norton!). Although, the norton events log did note a "medium security" violation from outside when this all started -- meaning Norton did realize an infection was entering the computer. But Norton did not block it and the log entry says there is no user action to be taken.
Meanwhile, it pops up nunerous (at one time I got a bit behind and wound up counting 9 of them!) "error messages" of various types, all consistently saying that it had found various serious security infections or problems and that we need to click to purchase their program to fix them. Of course, the only security infection we really need to fix is this "internet security 2010" virus itself!
We spent a day on the phone with a nice Microsoft lady who ran us through dozens of tries to remove the infection. This failed to work, however, and they are going to try further in a couple days after they have chance to study it more...? Norton's phone lines are backlogged, apparently in major part with this problem. And their email intake won't ingest... you write the problem and push the button to send the form to them and their webpage just sits with it and tells you to wait. We waited 3 hours and Norton's website still won't accept emails reporting problems with their "protection" program.
Meanwhile, we are being shaken down by this "internet security 2010" virus' protection racket to pay them off to remove their infection....or else our little computer is fit only for the junquepile.
We cannot use internet and we cannot do much else with the computer due to all the fake warning messages popping up all the time. Even these are tricky, you have to read them because they keep switching back and forth which button you have to click on to delete them (you make one mistake and they will switch you over to their purchase department...?)
We would very very much appreciate a simple means of fixing (getting rid!) of this pesty infection. (And if we can find out who is doing this to innocent people, I for one will be happy to file a criminal complaint with the proper authorities....)
Thanks for any help! MuchoAppreciato
TGIF
(though, we will probably be up all night again trying to fix this poor little laptop since it has medical records on it that are really really needed....)
It does not show up on the computer's list of installed programs so there is no entry on the list to delete or uninstall. It blocks Task Master so we can't use TM to stop it. It is happy to let us run full, comprehensive scans with Norton -- which reports that it finds no infections whatsoever (so it is invisible to Norton!). Although, the norton events log did note a "medium security" violation from outside when this all started -- meaning Norton did realize an infection was entering the computer. But Norton did not block it and the log entry says there is no user action to be taken.
Meanwhile, it pops up nunerous (at one time I got a bit behind and wound up counting 9 of them!) "error messages" of various types, all consistently saying that it had found various serious security infections or problems and that we need to click to purchase their program to fix them. Of course, the only security infection we really need to fix is this "internet security 2010" virus itself!
We spent a day on the phone with a nice Microsoft lady who ran us through dozens of tries to remove the infection. This failed to work, however, and they are going to try further in a couple days after they have chance to study it more...? Norton's phone lines are backlogged, apparently in major part with this problem. And their email intake won't ingest... you write the problem and push the button to send the form to them and their webpage just sits with it and tells you to wait. We waited 3 hours and Norton's website still won't accept emails reporting problems with their "protection" program.
Meanwhile, we are being shaken down by this "internet security 2010" virus' protection racket to pay them off to remove their infection....or else our little computer is fit only for the junquepile.
We cannot use internet and we cannot do much else with the computer due to all the fake warning messages popping up all the time. Even these are tricky, you have to read them because they keep switching back and forth which button you have to click on to delete them (you make one mistake and they will switch you over to their purchase department...?)
We would very very much appreciate a simple means of fixing (getting rid!) of this pesty infection. (And if we can find out who is doing this to innocent people, I for one will be happy to file a criminal complaint with the proper authorities....)
Thanks for any help! MuchoAppreciato
TGIF
(though, we will probably be up all night again trying to fix this poor little laptop since it has medical records on it that are really really needed....)My Computer
System One
-
- Manufacturer/Model
- Lenovo laptop
D
