Unable to connect to wireless network

M

MickW

Member
Can anyone help with the following problem please?

I am unable to connect to a wireless network.

I have an Acer Aspire 5315 with an Atheros AR5007EG wireless adapter. This shows as "working correctly" in Device Manager. I have tried to re-install drivers for it endlessly. They all seem to install ok but I still have the problem.

The symtoms are....

1) If I try to setup a wireless connection I get "An unexpected error occured". There are no useful looking messages in Event Viewer.

2) If I use "Diagnose and repair" I get "The network adapter is experiencing driver or hardware related issues".

I have uninstalled just about anything that I think might be causing conflicts. I have scanned for malware. I have run chkdsk and sfc. I have all the latest updates from Windows Update. I have tried in Safe Mode with Networking but still get the same results.

OS is Vista Home Basic 32-bit SP2.

I'd be grateful for any advice that might help to resolve this please.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity Plus 2x USB (160Gig each) external HDD BluRay & DVD Weiters HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device AlViDrv BDDVDROM SCSI CdRom (Blueray) Device TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Well,

If it's not working & you have the correct drivers, then, it must be "Broken"?

Does it work in another PC? If you can test it.
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity Plus 2x USB (160Gig each) external HDD BluRay & DVD Weiters HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device AlViDrv BDDVDROM SCSI CdRom (Blueray) Device TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
By your post it seems as you can see other signals.
Try to log into someone elses signal to see if the box comes up asking for a key (this is diagnostics not hacking).
If it does ask for a key then your card is working.
If it fails then turn off the firewall and other security software on your laptop then try again.
If this fails post back and I will try to come up with a solution.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers Trust Graphics Tablet
>>"By your post it seems as you can see other signals."

Thanks. No, I can't see any wireless networks at all.

However, I have now proved that the hardware is ok. I booted up from a Live Ubuntu CD and that was able to see and connect to wireless networks immediately. So, it definitely seems that some obscure software problem on Windows is causing this.

I'm begining to think of re-loading Windows from scratch but would love to hear of any other ideas before I go down that route. Thanks.
 

My Computer

System One

Attachments

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity Plus 2x USB (160Gig each) external HDD BluRay & DVD Weiters HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device AlViDrv BDDVDROM SCSI CdRom (Blueray) Device TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
Thank you. I had tried one or two from that site but your link lists several. I'll try those from the most recent backwards and see where I get to.
 

My Computer

System One

Turn off your firewall software to see if this is causing a problem.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers Trust Graphics Tablet
Thank you. I have turned off the Windows Firewall and as far as I can see there is no other firewall installed. Other people have said that these symptoms can be caused by firewall problems.

I will try a few of the additional drivers next. I won't be able to do this for a couple of days when I'll report back. I appreciate the various replies.
 

My Computer

System One

Hi all,
I have a Acer Aspire 5315 also, and the exact same problem has happened to me Friday Evening (24th June). I am running on Windows Vista Basic 32-bit. I cannot connect by Ethernet or WLAN to by router. I have tried both static and dynamic (DHCP) IP addressing, and there is no difference. It just will not connect to anything past 'Limited Connectivity'.

I have noticed that in Device Manager there is no problems with the drivers for either Ethernet or WLAN, and they haven't been recently updated as no roll-back driver is available. There is a peculiarity though... Under the Driver tab for both Ethernet and WLAN, the Digital Signer is 'microsoft windows' (note the lower case 'm' and 'w').
I have checked on another Windows Vista Home Basic laptop and the Digital Signer should be 'Microsoft Windows'. Do I have a set of false/infected drivers here?

Any help is greatly appreciated from all that have this and similar problems.
 

My Computer

System One

Hi,l

First you need to create your own thread but this advice is true for both of you: -

Code: 
In device manager uninstall the device & tick the remove drivers box.
 
Then, reboot & install a known working set of drivers. That might cure
the issues?
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity Plus 2x USB (160Gig each) external HDD BluRay & DVD Weiters HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device AlViDrv BDDVDROM SCSI CdRom (Blueray) Device TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
I have also re-installed Windows and now all is working correctly. I still have no idea what caused the problem or whether it could have been fixed without a re-install.

Thanks for all of the replies.
 

My Computer

System One

Hello,

Well i have an acer aspire 7730 zg and had the same problem after installing windows 7. Just out of curiosity did you up date vista of late? Try uninstalling the last up dates up to the point it stopped working. or restore to a point before. I am not saying thats the problem but it turned out for me that one of my up dates screwed up my wireless. i also have a Atheros but not sure on the model. If mine is the same then i will up load the driver for you. (for vista of course)
 

My Computer

System One

  • Manufacturer/Model
    Acer Espire 7730ZG
    CPU
    Intel Pentium Dual CPU T3400 @2.16GHz
    Memory
    1T
    Graphics card(s)
    GeForce 9300M GS
    Hard Drives
    C:\ D:\
    Mouse
    Trust
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