Outlook 2007 error

N

nguyenvan86

New Member
I can not open outlook 2007

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: 80000003
Exception Offset: 00047dfe
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e51a
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: e51a
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433


Please help me to repair this error.

Thanks a lot!
 

My Computer

System One

nguyenvan86 said:
I can not open outlook 2007

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: 80000003
Exception Offset: 00047dfe
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e51a
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: e51a
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433


Please help me to repair this error.

Thanks a lot!
Click to expand...

download and install the office 2007 sp1. This could fix your problem.
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
I recently went from Office 2003 to Office 2007. Everything works fine with the exception of Outlook. When I ever I open Outlook I get the following error message. I installed Office 2007 SP1 and still no joy. I can open outlook 2007 in safe mode, but that's about it.

Anybody out there have any other suggestions?

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: 80000003
Exception Offset: 00047dfe
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e51a
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: e51a
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 5610
    CPU
    Intel Core Duo CPU T2350 @ 1.86Ghz
    Memory
    2.00 GB
Presumably you've got an add-on which is misbehaving. I don't know how to simply list all Outlook add-ons, but if you can think of anything you installed (fancy formatting, database tools, non-standard server connectors...) removing it in safe mode would probably allow you to start in normal mode afterwards.

Otherwise, it's possible to troubleshoot further but you'd have to be willing to follow some fairly esoteric instructions and to report back with the results. Interested?
 

My Computer

System One

dlh06 said:
I recently went from Office 2003 to Office 2007. Everything works fine with the exception of Outlook. When I ever I open Outlook I get the following error message. I installed Office 2007 SP1 and still no joy. I can open outlook 2007 in safe mode, but that's about it.

Anybody out there have any other suggestions?

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: 80000003
Exception Offset: 00047dfe
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e51a
Additional Information 2: 4c0d4d78887f76d971d5d00f1f20a433
Additional Information 3: e51a
Additional Information 4: 4c0d4d78887f76d971d5d00f1f20a433
Click to expand...


hi,

In outlook window go to Tools>trust center>add ins.

1.jpg

In the highlighted area select go There u will find some addons, if u uncheck, it will be disabled.

Disable all the third party addons, then select exchange client extensions and hit go,
Disable all third party addons,

Let me know the result :)
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
I have download and install the office 2007 sp1.

But it can not fix this problem. I still can not open outlook, it show the above error.

Help me, plz!
 

My Computer

System One

nguyenvan86 said:
I have download and install the office 2007 sp1.

But it can not fix this problem. I still can not open outlook, it show the above error.

Help me, plz!
Click to expand...

Go here, download and install the updates. (U should go to this link through internet explorer do not use any other browser)
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
Thanks for your suggestions I tried everything both of you said and still had no luck. So I unistalled office 2007 and reinstalled it.So far it's working ok.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 5610
    CPU
    Intel Core Duo CPU T2350 @ 1.86Ghz
    Memory
    2.00 GB
Next time just use the Office 2007 uninstaller and it gives you the option to repair Office....
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System) Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree) 2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
johngalt said:
Next time just use the Office 2007 uninstaller and it gives you the option to repair Office....
Click to expand...

That works, but you could just run the Microsoft Office Diagnostics program...

1- Open any office app - Word, Excel, PowerPoint. For example - Word
2- Click the Office button in the upper left hand corner
3- Click Word Options (If you'd of opened Excel, it would be Excel Options)
4- Click Resources
5- Then next to run Microsoft Office Diagnostics click Diagnose

This will run a diagnostic on "ALL" the office programs and attempt to repair/fix any problems found.
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Mouse
    Logitech MX Revolution
    Keyboard
    Logitech Wireless Wave
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
I ran the Ofice diagonistics program as well ran the repair Office option from the installation Disk. SEVERAL times. I also installed SP1. I got no Joy.

The last resort was to uninstall and reinstall. That fixed it. I suspect I probably
should have done a clean install from the beginning rather than trying to upgrade
from a previous version of Office (2003). My experience over the years has taught me that MS products don't always upgrade as easily as advertised.
I got lazy this time and tried to upgrade Office rather than doing the extra work to do a clean install.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 5610
    CPU
    Intel Core Duo CPU T2350 @ 1.86Ghz
    Memory
    2.00 GB
I upgraded from Office 2003 Pro to Office 2007 Enterprise with no problems.
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Mouse
    Logitech MX Revolution
    Keyboard
    Logitech Wireless Wave
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
Now I'm back to square one. The only difference is my automatic update installed
Office SP1 overnight. Now I'm getting the APPCRASH error again. But I can start
Outlook in Safe mode. Back to the drawing board.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 5610
    CPU
    Intel Core Duo CPU T2350 @ 1.86Ghz
    Memory
    2.00 GB
To quote myself from an earlier post:

"Otherwise, it's possible to troubleshoot further but you'd have to be willing to follow some fairly esoteric instructions and to report back with the results. Interested? "
 

My Computer

System One

Alright. There's a more deterministic way to troubleshoot crashes and it relies on the collection and analysis of data generated during the crash. In steps:

1) Download the (current version) 32-bit "Debugging Tools for Windows" package from here:
2) Install it to c:\debuggers. You'll have to use the "custom" install option to override the default path.

3) Run c:\debuggers\gflags.exe and go to the "Image File" tab.

4) Type OUTLOOK into the "Image:" box at the top then press the tab key.

5) Tick the "Debugger:" box and type this into the space to the right of it:
c:\debuggers\cdb.exe
​
6) Accept all that and OK your way out of GFlags.

7) Try to start Outlook. Instead of the normal Outlook window, you should now see a text window with a whole bunch of stuff that ends in a prompt like this:
ntdll!DbgBreakPoint:
00000000`77a64ea0 cc int 3
0:000>
​
Just type G on that prompt and press enter. Outlook will now continue to initialise.

8) Since it'll presumably crash instead of launching normally, you should eventually see yourself being dumped to a prompt again in that text window. Type this command at the prompt (and don't forget that leading period):
.dump /m c:\debuggers\Dump1.dmp
​
9) Once you see "dump successfully written", close the text window.

10) Find c:\debuggers\Dump1.dmp, zip it up and upload it here.


The contents of that file may allow one of the regulars here to tell you why Outlook is crashing.
 

My Computer

System One

I installed the debugger program, but could never get it to produce the same results you indicated. After I played with it for a while I got busy and did not have time to fool around with it anymore. bottom line I uninstalled Office 2007, reinstalled Office 2003 and everything is working as it did before. When I did a google search on this error I got several hits. I'm curious as to why MS has not released a patch to fix this problem. They don't even address it on their support website. Or if they did I was not able to find it.

So thanks anyway.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 5610
    CPU
    Intel Core Duo CPU T2350 @ 1.86Ghz
    Memory
    2.00 GB
dlh06 said:
Thanks for your suggestions I tried everything both of you said and still had no luck. So I unistalled office 2007 and reinstalled it.So far it's working ok.
Click to expand...

hey dlh06 just a question are you running a network with 2 type of OS like vista on one a XP on another if you are disconnect your network on your pc with problem and try to open your software agin let me know the outcome.
 

My Computer

System One

  • Manufacturer/Model
    Lenovo
    CPU
    T6400 2.00Ghz
    Memory
    4GB Ram
    Graphics card(s)
    Intel R 4 series
    Hard Drives
    250GB
    Mouse
    USB
    Internet Speed
    DSL
You must log in or register to reply here.
Back
Top