dell inspiron event log errors

I am hoping you guys may be able to adivse

I have owned my dell inspiron 1520 for a few years now, and have upgraded the ram to 4gb for a litle extra speed.

I have recently been getting a blue screen crash and reboot, it only flashes for a moment but it seems to be memory dump problems. I have tried changing the "automatically manage paging file size" to custom (putting in the recomended amount of 5359). This seems to work for a while but then for some reason when I checked today after the blue screen occured it had gone down to around 3000?

I am using the event viewer to try and find out what other problems may be uderlying, these are currently listed (I did reboot in safe mode so some may of been caused by this?)

Event Id 49 volmgr :
Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.

Event Id 4609 EventSystem :
The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

Event Id 6008 Eventlog :
The previous system shutdown at 12:35:17 on 16/05/2010 was unexpected.

Event Id 7000 Service Control Manager Eventlog Provider :
The BCM42RLY service failed to start due to the following error:
The system cannot find the file specified.

Event Id 7001 Service Control Manager Eventlog Provider :
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start.

Event Id 7009 Service Control Manager Eventlog Provider :
A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

Event Id 7026 Service Control Manager Eventlog Provider :
The following boot-start or system-start driver(s) failed to load:
AFD
BHDrvx86
ccHP
DfsC
eeCtrl
IDSVix86
NetBIOS
netbt
nsiproxy
PSched
RasAcd
rdbss
Smb
spldr
SRTSPX
SymIRON
SYMTDIv
tdx
Wanarpv6

Event Id 10005 DistributedCOM :
DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Any suggestions would be appreiciated

Joe

You can't create a full memory dump with 4GB of memory. Windows can't handle it.

Change the setting in Control Panel > System > Advanced system settings > Startup and Recovery Settings:

Uncheck "Automatically Restart".

"Write debugging information" to Small memory dump (64kb).

The next time you have a BSOD, upload the minidump:

Go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.

Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

Ed

here is the current mini dump. I will change the setting you mentioned and wait for the blue screen to happen again.

The dumps you uploaded are inconclusive.

In the meantime, try the following:

Run System File Checker (see How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7).

Download and install Malwarebytes (Malwarebytes). Run a full scan (in Safe mode to make sure it doesn't have any conflicts with any other anti-virus/malware programs you run).

Try a Startup Repair http://www.vistax64.com/tutorials/91467-startup-repair.html?filter[11]=Performance%20Maintenance.

The next time you get a BSOD,

1. Download SysInternals AutoRuns from Microsoft TechNet, run it and File > Save the output to your desktop as AutoRuns.arn (It'll take a minute or so to run).

2. Run MSInfo (Start > All Programs > Accessories > System Tools > System Information), File > Export to a text file (MSInfo.txt) on your desktop.

3. Open an Administrative command prompt and type in perfmon /report; a viewer will appear (again, it'll take a minute or so). File > Save as a HTML file (PerfMon.html) on your desktop.

4. Copy the latest minidump file to your desktop.

5. Press the Ctrl key and left-click on each of the minidump file, AutoRuns.arn, MSInfo.txt, and PerfMon.html so that they are high-lighted; right-click on MSInfo.txt, click on Send To, then Compressed (zipped) Folder.

6. Upload the resulting MSInfo.zip file on your desktop. You can safely delete the individual files once you've uploaded the zip file.

Ed

many thanks for the detailed reply,

I have just tried the Run System File Checker, and it reported "windows resource protection did not find any integrity violations"

I will try the other things you suggested when i get home from work tomorrow.

Also someone else mentioned that it could be my nortons conflicting, and as it has just run out i have now removed it and installed "Microsoft Security Essentials"

I have just had another blue screen, i have uploaded all of the files you requested, hopefully this will help help?

Many thanks

Joe

here is the error report that was shown on the blue screen

"a problem has been detected and windows has been shut down to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

check to make sure any new hardware or software is properly installed if this is a new installation as your hardware or software manufacturor for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. disable bios memory options such as caching or shadowing. If you need to use safe mode to remove or disable componants, estart your computer, press F8 to select advanced start up options, and then select safe mode.

Technical information:

*** STOP: 0x00000050 (0xFE07C730, 0x00000000, 0x8233A00C, 0x00000000)

Collecting data for crash dump...
initialising disk for crash dump...
physical memory dump complete.
contact your system admin or technical support group for further assistance."

Hello joeturbo,
This is the result of your bugcheck.

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

Usual causes: Defective hardware, Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS.

Remove your AV. (don't forget to re-install after this is fixed).
If anything is overclocked, set it back to default.
Unplug all USB devices.
Open a command prompt as administrator and type sfc/scannow press enter and let it scan, if errors are found you will need to run this again until clean.

Go to this site and download the diagnostic software for you HDD.

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

You can also try a clean boot too. If this fixes the problem, enable the items one at a time to see which one is the culprit.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Take a look at this, read the whole article first though. This will tell you if a driver is causing this issue.

How to identify a buggy device driver on Windows Vista | Vista Rewired

You mentioned that you had upgraded the memory, did it blue screen before this, and is the memory compatible with your machine ?, remove all but one stick of ram and try the system, if all goes well swap the sticks and try again.

A few jobs to be going on with lol, take your time and if you need any help with any of the above processes just ask.

Hope this is of some use, good luck and post your results.

Thank you so much for the great post. The information on the buggy driver is priceless.

Thank you richc46, thank you for the rep too.

many thanks for taking the time to reply,

Remove your AV. (don't forget to re-install after this is fixed) = I removed nortons recently and installed MSE as someone suggested my AV may of been the cause of the blue screen

If anything is overclocked, set it back to default = wouldnt know where to even start with overclocking so is standard

Unplug all USB devices = no usb plugged in.

Will carry on with the rest now, many thanks again

Glad that it worked out for you.

hmm, a little concerning, i have just run the sfc scan and got the following message

"windows resource protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\logs\CBS\CBS.log."

I will try running again

right, after about 4 runs it now says all ok. i will check the other things you listed

Sometimes, It takes several runs to fix all the files.

I have looked at my device manager and found that under disk drives i have a Fujutsu MHW2080BH ATA device. I have have a look at the link provided by stoney and found/downloaded "FJDT (Fujitsu ATA Diagnostic Tool) v6.90 (11.03.2006)"

I have just run the program and have been told it cannot find any hard disk drive? I seem to remember someone saying dell pc's have there own hard drive diagnostic tool which i think i run not long ago.

I dont think the clean boot will help as i only get the BSOD on random occasions (not every time i use the pc)?

I will look at the driver link now

Here is the link to dell's HDD diagnostics.

How to Run the Hard Drive Disk Self Test (DST) on a Dell

i think/hope i may be getting somewhere, using the driver verifier i found 2 files..

fanio.sys, which was a free software to check internal temps/fans

pxhelp20.sys, which after searching on google appears to be a sonic driver, someone has written this "It is a CD writing driver used by Sonic RecordNow. This software usually comes pre-installed on Dell PCs with CDRWs installed. Removing this file will break Sonic RecordNow. This DLL is also used by serveral other CD writing applications that have licensed the Sonic codebase to write CDs in their own applications. This file can get corrupted sometimes, resulting in bluescreens. If this occurs, delete the file, and re-install Sonic Recordnow. See also: Link "

hmm, not sure as in the discription next to pxhelp20.sys it says "px engine device driver forwindows 2000/xp"

Any ideas?

Looks like its part of Dells old bloatware.
Un-install both of these drivers and try the system to see if you get a BSOD, you can always re-install them at a later date if necessary.

many thanks for all your help with this guys, i have un-installed the fan software as i no longer want/need it. How can i find the pxhelp20.sys file to uninstall it?

Sounds like its going to be a pig to uninstall, need to edit registry.

"after removing this driver you have to edit the registry to remove it from the CD/DVD driver (upper/lowerfilter) or else your drive will fail to work! (this driver is AFAIK no part of windows!) See also: Link"