I have tried everything i can think of the comp runs fine in safe mode but all i get is a blank screen in normal mode I did have a Trojan and some ad ware but cleaned it up and i also tried avira rescue cd it didn't fine a thing if i try task manager I can get Internet explore going and it does show explorer.exe in process I can't get services or control panel or any other desktop program working I have even tried prevx fixshell but still no luck I have Also done a restore to an ealier time still nothing any suggestions?
no desktop Icons or taskbar
- Thread starter zima
- Start date
Go into safe mode, set up a clean boot then let me know if it works.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
My Computer
System One
-
- Manufacturer/Model
- Dell XPS420
- Memory
- 6 gig
- Graphics card(s)
- ATI Radeon HD3650 256 MB
- Sound Card
- Intergrated 7.1 Channel Audio
- Monitor(s) Displays
- Dell SP2009W 20 inch Flat Panel w Webcam
- Hard Drives
- 640 gb
- Cooling
- Fan
- Mouse
- Dell USB 4 button optical
- Keyboard
- Dell USB
- Other Info
- DSL provided by ATT
I did a total disable of all service except of course micro just hide them and I turned everything off in start up still blank screen well it is blue but that was my back ground before everything disappeared Just to let u know i also ran a squared it found a couple more trojans and quarantine them I have also tried restarting half then the other half still no luck
My Computer
mikewill34
New Member
Hi All,
This sounds very similar to a problem I have seen on TWO of my customer's Vista Home Premium (32 bit) PCs.
The symptoms I have seen are Vista boots up normally to the welcome screen.
User enters their password and their profile starts loading, but the desktop never appears, all they see is a plain (blueish grey) screen and the mouse cursor.
If I use <Ctrl>+<Alt>+<Del> and fire up task manager I can kill explorer.exe then start it. Desktop now appears.
If I then try to use something requiring elevation via the UAC prompt (such as regedit) nothing is seen.
Anything which does not require elevation seems to run ok.
I think the issue here is that the scure desktop feature of vista is b*gg*r*d.
In both cases I have had to resort to performing a full "bare metal" re-install.
Have any of you guys any suggestions for next time?
This sounds very similar to a problem I have seen on TWO of my customer's Vista Home Premium (32 bit) PCs.
The symptoms I have seen are Vista boots up normally to the welcome screen.
User enters their password and their profile starts loading, but the desktop never appears, all they see is a plain (blueish grey) screen and the mouse cursor.
If I use <Ctrl>+<Alt>+<Del> and fire up task manager I can kill explorer.exe then start it. Desktop now appears.
If I then try to use something requiring elevation via the UAC prompt (such as regedit) nothing is seen.
Anything which does not require elevation seems to run ok.
I think the issue here is that the scure desktop feature of vista is b*gg*r*d.
In both cases I have had to resort to performing a full "bare metal" re-install.
Have any of you guys any suggestions for next time?