Error 80070490 help please

B

BusyDee

Member
Hi all

Undecided about upgrading to Win7, in the mean time I thought I would try and get Vista working a bit better.

To start with I have been trying to install an update for days without luck, I get the error code 80070490, the update says it is Hewlett Packard Enterprise WSD Multi-Function Printer, Other Hardware -Null Printer - HP Envy 5530 Series.

I have only had the 5530 a few weeks but it is working fine so have no idea what this update is for or why it will not install.

Any help is always appreciated.

BD
 

My Computer

System One

Actually, I had the same error with the recent MS updates. There is a good chance that the readiness tool will help, it solved my problem
Windows Update error 80070490 - Windows Help
Before you start any fixes like this always be sure to make a system restore point. I have found it something can go wrong it always does. The Restore will let you go back to before the problem.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
BTW If the tool does not work, and you have a problem only with the one update and the printer is working fine, just right click on the update and then click on hide. You will not see the update again.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
richc46 said:
Actually, I had the same error with the recent MS updates. There is a good chance that the readiness tool will help, it solved my problem
Windows Update error 80070490 - Windows Help
Before you start any fixes like this always be sure to make a system restore point. I have found it something can go wrong it always does. The Restore will let you go back to before the problem.
Click to expand...


Many thanks, yes I will make a restore point first. Yes, this is the only update I am having problems with. It I hide it will it not show on the shut down button at close down?

BD
 

My Computer

System One

Give us a screen shot, I do not know what you are referring to.
Noting the I told you to do requires the Windows DVD.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
richc46 said:
Give us a screen shot, I do not know what you are referring to.
Noting the I told you to do requires the Windows DVD.
Click to expand...

Hi and thanks again.

I am just not sure if the Windows DVD is the system disk.

BD

I cant see the screenshot, not sure it has attached but it is in manage attachments.
 

Attachments

  • 80070490.JPG
    80070490.JPG
    66.6 KB · Views: 2

My Computer

System One

You did a good job with the screen shot.
What it is saying
try using the readiness tool first. If that does not work, it is suggesting a repair install, with your install DVD. If you have one, try a repair install. If you received one with your computer, when you bought it, it is not the right one. If you bought Vista and installed it with a DVD, that is the one needed. If you do not have one, let us know and we can get you one free, compliments of the Forum
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
richc46 said:
You did a good job with the screen shot.
What it is saying
try using the readiness tool first. If that does not work, it is suggesting a repair install, with your install DVD. If you have one, try a repair install. If you received one with your computer, when you bought it, it is not the right one. If you bought Vista and installed it with a DVD, that is the one needed. If you do not have one, let us know and we can get you one free, compliments of the Forum
Click to expand...

Hi again, thank you.

Vista was already installed but I am sure a copy of Vista was included, I will find it. Thank you for the offer of the DVD, good to know it would be available to me Thank you.

BTW I am not sure I am thanking you at thumbs up, I hope so.

BD
 

My Computer

System One

If you bought your computer with Vista installed the DVD will not work for this purpose.
Do you want the install DVD?
You have to click on the thumbs up and then wait for the message.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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