Solved windows update installation failure (error 8007010b)

I've been asked to have a look at an Acer laptop running vista 32 bit that refuses to allow windows updates. They fail upon installation.

I ran ms fixit and that didn't solve the problem so I ran checksur.

The log is below. Can anyone help? Thanks.


=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 17.0
2013-02-20 11:21
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F080D servicing\Packages\Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008.manifest msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008
(f) CSI Catalog Corrupt 0x800B0003 winsxs\Catalogs\92c8c3b9d2c22b56de070d7bdec77c36265003c489ef354966e6d3137d44c515.cat eb48defbded..173923dec3a_b03f5f7f11d50a3a_6.0.6002.18752_c568685d45d82a72
(fix) CSI Catalog Corrupt CSI File Replaced File: 92c8c3b9d2c22b56de070d7bdec77c36265003c489ef354966e6d3137d44c515.cat From: C:\Windows\servicing\Packages\Package_1_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat
(f) CSI Manifest Missing 0x00000002 msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697.manifest msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c.manifest msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c.manifest msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c
(f) CSI Manifest Missing 0x00000002 msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47.manifest msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb.manifest msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b.manifest msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b

Summary:
Seconds executed: 3077
Found 11 errors
Fixed 1 errors
CheckSUR Registry Failure Total count: 1
CSI Manifest Missing Total count: 7
CSI Catalog Corrupt Total count: 1
Fixed: CSI Catalog Corrupt. Total count: 1
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 1

Unavailable repair files:
winsxs\manifests\msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008.manifest
winsxs\manifests\msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697.manifest
winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c.manifest
winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c.manifest
winsxs\manifests\msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47.manifest
winsxs\manifests\msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb.manifest
winsxs\manifests\msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b.manifest
servicing\packages\Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum
servicing\packages\Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum
servicing\packages\Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat
servicing\packages\Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat



=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 17.0
2013-02-22 09:58
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F080D servicing\Packages\Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008.manifest msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008
(f) CSI Manifest Missing 0x00000002 msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697.manifest msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c.manifest msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c.manifest msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c
(f) CSI Manifest Missing 0x00000002 msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47.manifest msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb.manifest msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b.manifest msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b

Summary:
Seconds executed: 2534
Found 10 errors
CheckSUR Registry Failure Total count: 1
CSI Manifest Missing Total count: 7
CBS MUM Corrupt Total count: 1
CBS Catalog Corrupt Total count: 1

Unavailable repair files:
winsxs\manifests\msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008.manifest
winsxs\manifests\msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697.manifest
winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c.manifest
winsxs\manifests\msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c.manifest
winsxs\manifests\msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47.manifest
winsxs\manifests\msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb.manifest
winsxs\manifests\msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b.manifest
servicing\packages\Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum
servicing\packages\Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum
servicing\packages\Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat
servicing\packages\Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat



=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 19.0
2013-06-04 10:52
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F080D servicing\Packages\Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab.
(fix) CBS Paired File CBS File also Replaced Package_7_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab.
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat
(fix) CBS Catalog Corrupt CBS File Replaced Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2789646~31bf3856ad364e35~x86~~6.0.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008.manifest msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008
(fix) CSI Manifest Missing CSI File Replaced File: msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab
(f) CSI Manifest Missing 0x00000002 msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697.manifest msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697
(fix) CSI Manifest Missing CSI File Replaced File: msil_system.design_b03f5f7f11d50a3a_6.0.6002.18752_none_b52acb11036c3697.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c.manifest msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c
(fix) CSI Manifest Missing CSI File Replaced File: msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.18752_en-us_e2d38844f357325c.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c.manifest msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c
(fix) CSI Manifest Missing CSI File Replaced File: msil_system.windows.forms.resources_b77a5c561934e089_6.0.6002.23000_en-us_cc0110a90d02db0c.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab
(f) CSI Manifest Missing 0x00000002 msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47.manifest msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47
(fix) CSI Manifest Missing CSI File Replaced File: msil_system.design_b03f5f7f11d50a3a_6.0.6002.23000_none_9e5853751d17df47.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb.manifest msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb
(fix) CSI Manifest Missing CSI File Replaced File: msil_system.windows.forms_b77a5c561934e089_6.0.6002.18752_none_30cca2f443d74cbb.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab
(f) CSI Manifest Missing 0x00000002 msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b.manifest msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b
(fix) CSI Manifest Missing CSI File Replaced File: msil_system.windows.forms_b77a5c561934e089_6.0.6002.23000_none_19fa2b585d82f56b.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-servicing-x86-1apr13.cab

Summary:
Seconds executed: 2862
Found 10 errors
Fixed 9 errors
CheckSUR Registry Failure Total count: 1
CSI Manifest Missing Total count: 7
Fixed: CSI Manifest Missing. Total count: 7
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
CBS Catalog Corrupt Total count: 1
Fixed: CBS Catalog Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 19.0
2013-07-04 08:56
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 3547
Found 1 errors
CheckSUR Registry Failure Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 20.0
2013-09-06 10:09
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Deployment Key 0x00000000 cb28b93b2b5..23ac7f4fe2f_31bf3856ad364e35_6.0.6002.23106_8710498c1ae9b74c HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 96d44dc0b4f..ec4453bae9f_31bf3856ad364e35_6.0.6002.18835_d222f5fc77cee7a4 HKLM\Components\CanonicalData\Deployments

Summary:
Seconds executed: 2807
Found 3 errors
CheckSUR Registry Failure Total count: 1
CSI Missing Deployment Key Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2013-11-18 08:41
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.23186
Package Version 22.0
2013-12-20 14:01
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 7702
Found 1 errors
CheckSUR Registry Failure Total count: 1

Checking CoreOS key for repairing corruptions.
Winner version: 6.0.6002.18592.
Processor architecture: x86.
Check key to be repaired: wcm://Microsoft-Windows-CoreOS?version=6.0.6002.18592&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers\metadata\elements\ComputerName
Recreated value: @_type.
Recreated value: @dataOnly.
Recreated value: @default.
Recreated value: @description.
Recreated value: @displayName.
Recreated value: @handler.
Recreated value: @legacyName.
Recreated value: @legacyType.
Recreated value: @migrate.
Recreated value: @scope.
Recreated value: @xsd:type.

You could try installing or reinstalling Windows Installer 4.5. or you could try running the Microsoft system readiness tool (I don't know the difference between it and checksur)- Use System Update Readiness tool to fix package corruption errors.

The major problem is seemingly this one ....
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

It's not an error I'm familiar with - but I suspect that it's a 'access denied' error caused by registry corruption.
The question remains - where in the registry?

I need to have a look at your COMPONENTS registry hive

Please copy the
C:\Windows\System32\config\COMPONENTS
file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site
(preferably Dropbox or SkyDrive) and post a link.

I've solved all errors apart from the "CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag." one. Vista still wont update.

I copied healthy copies of all the other files from another computer into the checksur temp file and re-ran checksur.

But the "unable to delete CBS registry tag" remains.

I couldn't copy the components file directly. It said that it was in use by another program, so I used Acelogix regbak to create a copy. A rar version of the copy can be found here...

https://www.dropbox.com/s/i7p02c332axoq0y/components.rar

Thanks.

Booting to Safe Mode usually allows access to the file (it's a little simpler in Win7, since the hive is unloaded immediately after the boot process completes, which allows access).

I've had a quick look at what you managed to post, and I can see nothing untoward there - but that doesn't mean that there is nothing, as a 40+MB file is just a little mind-numbing to try and read It may also be the case that your manipulations actually removed any corruption present before exporting.

I've got a banging headache - more tomorrow!

NoelDP said:

It may also be the case that your manipulations actually removed any corruption present before exporting.

Click to expand...

It still wont update, but thank you for giving up time to look at a lot of code!

Did you try any of my suggestions?

wither 3 said:

You could try installing or reinstalling Windows Installer 4.5. or you could try running the Microsoft system readiness tool (I don't know the difference between it and checksur)- Use System Update Readiness tool to fix package corruption errors.

Click to expand...

Microsoft system readiness tool and checksur are one and the same. I've tried all the above, but thanks for the suggestions.

pbubcr said:

Microsoft system readiness tool and checksur are one and the same.

Click to expand...

Quite correct!

My searches of the internet for similar error messages have been unproductive - I'm going to have to try it the hard way, or recommend a repair install.
It's your choice.

NoelDP said:

I'm going to have to try it the hard way, or recommend a repair install.

Click to expand...

There isn't a vista dvd for this machine and the machine now has SP1 & 2 updates anyway. It's a typical "re-install from backup" affair. Will need to search the attic for my original vista disc and see if I can slipstream it.

See the repair installation instructions here - http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=R
If you ask 'View Profile: Ex_Brit - Vista Support Forums' nicely by PM, or in this thread, he'll send you a download link for an ISO file for SP2 integrated into Vista so you don't have to do it yourself

NoelDP said:

See the repair installation instructions

Click to expand...

Repair instructions followed. Laptop now fully functioning and updating properly. Thank you.

Great! - thanks for letting us know.
Good luck with your 'new' install!

Take a look at this-

How to fix errors found in the CheckSUR.log

wither 3 said:

Take a look at this-

How to fix errors found in the CheckSUR.log

Click to expand...

A little late, since the OP has already done a repair install
...and the error mentioned it not one of the ones in the article.

Whoops! I missed that the problem was resolved.