Solved Windows Update Error 8024402F

Bosaif · Jun 3, 2012

Hello guys,

I don't know what's going on with my computer, I started to get this error suddenly! tried to do couple of tips in order to solve it but couldn't. What I did lastly, I formatted my PC, I didn't install any software after I installed the windows, what I did I started to update my OS which is Windows Vista Ultimate 32bit till I've got into Windows Vista Service Pack 2. Just after the windows SP2 update has finished, I restarted my PC and whenever I try to search or look for new updates I get this error 8024402F!

I tried multiple ways to solve it such as sfc /scannow and chkdsk /r /f , System Update Readiness Tool for Windows Vista (KB947821) [May 2012], I didn't touch firewall since I don't have an anti-virus software installed yet!

May I get assistance please!!
Best regards,

- Bosaif

tom982 · Jun 3, 2012

Hello Bosaif and welcome to the forums :party:

I would like you to post the contents of your Windows Update log please. You can find this file here:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Bosaif · Jun 3, 2012

Hello Tom, thanks for replying

I appreciate it!

Well, I wanna add that i've made these steps which I found in the forum;

***
From the case log, I understand that when trying to update Windows, the error code 8024402F was encountered. If there has been any misunderstanding, please feel free to let me know.

I also understand the inconvenience you have experienced. Please be assured that I will do my best to help you. Please be aware that these following steps may be similar as the suggestions on Help and Support page, but, they are more detailed. Could you please perform them step by step? This will prevent us from having to proceed with additional troubleshooting steps and provide us with feedback to further develop our support resolutions for future customers. Your assistance in the feedback process is greatly appreciated and crucial to creating the best support experience we can here at Microsoft. This issue can be caused by the following factors:

1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.

In order to narrow down the cause of this issue and resolve it, please refer to the following steps. After finishing each step, please check the result again on the Windows Update website.

NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

Step 1: Verify the relevant Windows Update services
=======================================
1. Click the Start Button, in Start Search box, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Double click the service "Windows Update".
3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.
4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

Step 2: Rename the Windows Update Softwaredistribution folder
================================================
This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

1. Close all the open windows.
2. Click the Start Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt", and click "Run as administrator".
4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.
8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.
***

Everything went smooth in these steps and still no hope, am getting the error still!

Well, this is what you've asked for:

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 15.0
2012-06-03 17:21
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1226
No errors detected

Regards,

Bosaif · Jun 4, 2012

What I did lastly.. I upgraded my Windows Vista ultimate to Windows 7, tried to search for updates, and OMG still the same problem..

I looked up in the forums again over and over and I found a little solution made by NeroLigerzid a member in "SevenForums" and WOW it did really solved the problem I have lol. (guess i'll install Vista again since I don't have a key for Win. 7 bah)

This is a referrence of what he has posted:

Win 7 (Works with Vista?)
START MENU-> CONTROL PANEL->NETWORK AND INTERNET->NETWORK AND SHARING CENTER->CHANGE ADAPTER SETTINGS->LOCAL AREA CONNECTION (RIGHT CLICK THE ONE YOU USE TO CONNECT TO THE NET AND CLICK PROPERTIES)->CLICK INTERNET PROTOCOL VERSION 4 (TCP/IPv4) {CLICK PROPERTIES}->ADD THESE DNS SETTINGS
PREFERRED 4.2.2.1
ALTERNATE 4.2.2.2

AFTERWARDS...
BACK TRACK TO NETWORK AND INTERNET->INTERNET OPTIONS->SECURITY {TAB}->TRUSTED SITES {ZONE}-> CLICK "SITES"
//\\OPTIONAL//\\ {TICK OFF (UNCHECK) "REQUIRE SERVER VERIFICATION (HTTPS

FOR ALL SITES IN ZONE"} //\\OPTIONAL//\\
ADD THESE

HTTP://WWW.MICROSOFT.COM
HTTPS://*.UPDATE.MICROSOFT.COM
HTTPS://DOWNLOAD.WINDOWSUPDATE.COM

Now.. Go to WindowsUpdate and check for updates..

Seriously, have my appreciations!! :D

tom982 · Jun 4, 2012

Bosaif said:
What I did lastly.. I upgraded my Windows Vista ultimate to Windows 7, tried to search for updates, and OMG still the same problem..

I looked up in the forums again over and over and I found a little solution made by NeroLigerzid a member in "SevenForums" and WOW it did really solved the problem I have lol. (guess i'll install Vista again since I don't have a key for Win. 7 bah)

This is a referrence of what he has posted:

Win 7 (Works with Vista?)
START MENU-> CONTROL PANEL->NETWORK AND INTERNET->NETWORK AND SHARING CENTER->CHANGE ADAPTER SETTINGS->LOCAL AREA CONNECTION (RIGHT CLICK THE ONE YOU USE TO CONNECT TO THE NET AND CLICK PROPERTIES)->CLICK INTERNET PROTOCOL VERSION 4 (TCP/IPv4) {CLICK PROPERTIES}->ADD THESE DNS SETTINGS
PREFERRED 4.2.2.1
ALTERNATE 4.2.2.2

AFTERWARDS...
BACK TRACK TO NETWORK AND INTERNET->INTERNET OPTIONS->SECURITY {TAB}->TRUSTED SITES {ZONE}-> CLICK "SITES"
//\\OPTIONAL//\\ {TICK OFF (UNCHECK) "REQUIRE SERVER VERIFICATION (HTTPS

FOR ALL SITES IN ZONE"} //\\OPTIONAL//\\
ADD THESE

HTTP://WWW.MICROSOFT.COM
HTTPS://*.UPDATE.MICROSOFT.COM
HTTPS://DOWNLOAD.WINDOWSUPDATE.COM

Now.. Go to WindowsUpdate and check for updates..

Seriously, have my appreciations!! :D

Wow, that's great news! Good job for fixing this yourself

Thanks for taking the time to share the solution, I'm sure others experiencing this issue will really appreciate your efforts!

Tom

Bosaif · Jun 4, 2012

Anytime bro! I haven't done anything Mr. Tom

Well, I would like to add that I've tested it in Vista and it works too, I just formatted my PC and I happened to have the problem for the third time? lol, I did those steps and THANK GOD! I was able to update further.

Regards,

tom982 · Jun 4, 2012

Bosaif said:
Anytime bro! I haven't done anything Mr. Tom

Well, I would like to add that I've tested it in Vista and it works too, I just formatted my PC and I happened to have the problem for the third time? lol, I did those steps and THANK GOD! I was able to update further.

Regards,

You've told me the solution, which I'm very grateful for. If this comes up in future again, I'll know exactly what to do.

Wow, 3 times! Either you're incredibly unlucky or there's something wrong with your installation discs. But either way, you've managed to fix the problem

Tom

grandadvista · Apr 1, 2013

After weeks of trying to solve the windows update error 8024402F and looking in several forums I had almost given up. solutions I tried were:
resetting internet time
turning off the firewall
running the standalone hotfix tool from MS (KB947821)
running mr fixit from MS
nothing worked until I tried the procedure below - and hooray - 54 updates to download! Thanks to you and NeroLigerzid!!

Bosaif said:
What I did lastly.. I upgraded my Windows Vista ultimate to Windows 7, tried to search for updates, and OMG still the same problem..

I looked up in the forums again over and over and I found a little solution made by NeroLigerzid a member in "SevenForums" and WOW it did really solved the problem I have lol. (guess i'll install Vista again since I don't have a key for Win. 7 bah)

This is a referrence of what he has posted:

Win 7 (Works with Vista?)
START MENU-> CONTROL PANEL->NETWORK AND INTERNET->NETWORK AND SHARING CENTER->CHANGE ADAPTER SETTINGS->LOCAL AREA CONNECTION (RIGHT CLICK THE ONE YOU USE TO CONNECT TO THE NET AND CLICK PROPERTIES)->CLICK INTERNET PROTOCOL VERSION 4 (TCP/IPv4) {CLICK PROPERTIES}->ADD THESE DNS SETTINGS
PREFERRED 4.2.2.1
ALTERNATE 4.2.2.2

AFTERWARDS...
BACK TRACK TO NETWORK AND INTERNET->INTERNET OPTIONS->SECURITY {TAB}->TRUSTED SITES {ZONE}-> CLICK "SITES"
//\\OPTIONAL//\\ {TICK OFF (UNCHECK) "REQUIRE SERVER VERIFICATION (HTTPS

FOR ALL SITES IN ZONE"} //\\OPTIONAL//\\
ADD THESE

[url]HTTP://WWW.MICROSOFT.COM[/URL]
[url]HTTPS://*.UPDATE.MICROSOFT.COM[/URL]
[url]HTTPS://DOWNLOAD.WINDOWSUPDATE.COM[/URL]

Now.. Go to WindowsUpdate and check for updates..

Seriously, have my appreciations!! :D

grandadvista · Apr 1, 2013

I have another question - should I reset all these values now that windows update is working or would that stop it working? anyone know? I searched for neroLigerzid to ask them but the last post from him was in 2011

tom982 · Apr 2, 2013

Hi grandadvista,

It's best to leave those values set as they will prevent this from happening again in the future.

Tom

AlanHoare · Jun 26, 2013

Thanks ever so much - worked a treat.

kittenvamp · Jul 22, 2013

Thank you so much for sharing the fix you found. 73 updates were found, I have been unable to use windows update since February.

Bosaif said:
What I did lastly.. I upgraded my Windows Vista ultimate to Windows 7, tried to search for updates, and OMG still the same problem..

I looked up in the forums again over and over and I found a little solution made by NeroLigerzid a member in "SevenForums" and WOW it did really solved the problem I have lol. (guess i'll install Vista again since I don't have a key for Win. 7 bah)

This is a referrence of what he has posted:

Win 7 (Works with Vista?)
START MENU-> CONTROL PANEL->NETWORK AND INTERNET->NETWORK AND SHARING CENTER->CHANGE ADAPTER SETTINGS->LOCAL AREA CONNECTION (RIGHT CLICK THE ONE YOU USE TO CONNECT TO THE NET AND CLICK PROPERTIES)->CLICK INTERNET PROTOCOL VERSION 4 (TCP/IPv4) {CLICK PROPERTIES}->ADD THESE DNS SETTINGS
PREFERRED 4.2.2.1
ALTERNATE 4.2.2.2

AFTERWARDS...
BACK TRACK TO NETWORK AND INTERNET->INTERNET OPTIONS->SECURITY {TAB}->TRUSTED SITES {ZONE}-> CLICK "SITES"
//\\OPTIONAL//\\ {TICK OFF (UNCHECK) "REQUIRE SERVER VERIFICATION (HTTPS

FOR ALL SITES IN ZONE"} //\\OPTIONAL//\\
ADD THESE

HTTP://WWW.MICROSOFT.COMHTTP://WWW.MICROSOFT.COM
HTTPS://*.UPDATE.MICROSOFT.COMHTTPS://*.UPDATE.MICROSOFT.COM
HTTPS://DOWNLOAD.WINDOWSUPDATE.COMHTTPS://DOWNLOAD.WINDOWSUPDATE.COM

Now.. Go to WindowsUpdate and check for updates..

Seriously, have my appreciations!! :D

eddiebelfast · Jul 27, 2013

I would like to thank Bosaif for this tip. I have two comps running Win7. One is simply a Smart TV and the other is my Wifes laptop. The laptop has a spare hard drive which is simply a backup, i.e if any probs with the original then I simply pull it out and replace with the spare. I did just this today and after booting went for the Win Updates which wouldn't work. I followed your tip and it worked.
I then went to the Smart TV ( which has never had an update ) and did the same except I didn't use 4.2.2.1 I used my own DNS numbers ( I have my own list after running GRC, Shields UP DNS search) and that too worked. So, again a big thank you.

Solved Windows Update Error 8024402F

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

New Member

My Computer

My Computer

My Computer