Solved Windows update fails error 80070490

mwmit · Feb 28, 2011

I have a HP Pavillion dv9000 laptop with Vista Business 32 bit and cannot perform any updates I get error code 80070490

I have tried the update readiness tool & it lists 2 errors:
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 11.0
2011-02-23 21:03
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS Registry Error 0x80070002 Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1 failed to get Visibility
Checking Component Store
Summary:
Seconds executed: 1306
Found 2 errors
CBS Registry Error Total count: 2
Element not found
Error: ERROR_NOT_FOUND(0x80070490)
I have tried the windows update reset tool.

I have read that a repair install with fix this, but I have an HP recovery DVD not an oem DVD. The only option it gives me is to restore to factory config.

Please Help!
Thanks in advance!
I manually downoaded SP2 and that fails as well

richc46 · Feb 28, 2011

How do I reset Windows Update components?
Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
Cannot Update Windows using Windows Update

Try these one should get you working, again
You have tried the readiness tool, already.

mwmit · Feb 28, 2011

I tried both the regular reset and the agressive reset and restarted after both and still no luck.

richc46 · Feb 28, 2011

Have you tried this one
You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

niemiro · Feb 28, 2011

Hello and welcome to the Vista Forums!!

I see your error there. It is two very small corruptions.

WARNING! This fix has been made specifically for this user! If you are not this user, DO NOT run this fix, as you could seriously harm your computer. Take a few seconds extra to make a new thread, and get a fix created for you, rather than having to possibly reinstall your whole system!

@mwmit: Ignore the above

Download the attached registry file, import it, and re-try your Windows Updates. If Windows Update still does not work, please re-run the System Update Readiness Tool, and attach a new CheckSUR.log.

Thanks!

Richard

mwmit · Feb 28, 2011

Hi Richard,

Still no success

I tried to import your file and received:
Cannot import d:\updatetoll\kb971961.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.

When viewing in regedit it appears that the entries are correct:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0.mum"
"InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\ef40a0617e769d532072119fdc76036e\\"
"CurrentState"=dword:00000007
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"Trusted"=dword:00000001
"InstallTimeHigh"=dword:01ca6fce
"InstallTimeLow"=dword:4e35437d
"InstallUser"="S-1-5-21-680484637-287521544-2618304707-1003"
"LastProgressState"=dword:00000007
"LastError"=dword:800f0816
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0\Owners]
"Package_for_KB971961_client_1~31bf3856ad364e35~x86~~6.0.1.0"=dword:00030007

Thanks for your help any other ideas?

richc46 · Feb 28, 2011

richc46 said:
Have you tried this one
You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

Have you tried this from MS?

mwmit · Feb 28, 2011

Yes I did try the reset tool and I downloaded and ran it again to make sure and I still have the same issue no changes and the SUR tool still lists the same 2 errors.

Thanks,

niemiro · Mar 1, 2011

mwmit said:
Hi Richard,

Still no success

I tried to import your file and received:
Cannot import d:\updatetoll\kb971961.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.

When viewing in regedit it appears that the entries are correct:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0.mum"
"InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\ef40a0617e769d532072119fdc76036e\\"
"CurrentState"=dword:00000007
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"Trusted"=dword:00000001
"InstallTimeHigh"=dword:01ca6fce
"InstallTimeLow"=dword:4e35437d
"InstallUser"="S-1-5-21-680484637-287521544-2618304707-1003"
"LastProgressState"=dword:00000007
"LastError"=dword:800f0816
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0\Owners]
"Package_for_KB971961_client_1~31bf3856ad364e35~x86~~6.0.1.0"=dword:00030007

Thanks for your help any other ideas?

Hello again!

I can see that it has not imported properly. However, first, you have exported the wrong key.

You exported:

Code:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0

Package_1_for_KB971961~31bf3856ad364e35~x86~~6.0.1.0

You should have exported:

Code:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1

Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1

Can you please navigate to the correct key, and see if you can create two new DWORDS:

"CurrentState"=dword:00000007
"Visibility"=dword:00000002

This will look like 7 for CurrentState and 2 for Visibility. After that, please export the key, just to confirm that they have been created properly. If it goes perfectly, can you please re-run the System Update Readiness Tool, retry Windows Update, and include your new CheckSUR.log.

If it still doesn't work, there are two more methods, the second of which is guaranteed to work, but is a massive pain.

Thanks!

Richard

mwmit · Mar 1, 2011

Hi Richard & thanks again for your help!

I went to the correct registry area and the current state and visibilty fields already existed. If I tried to modify them I received access is denied. Itried to change permissions and was again denied. So I took ownership and then could give administrators & system full control and trusted installer already had full control. Then I modified the entries as you stated. Here is the export:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1]
"InstallClient"="WindowsUpdateAgent"
"InstallName"="Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1.mum"
"InstallLocation"="\\\\?\\C:\\Windows\\SoftwareDistribution\\Download\\88872dbd6d2e0f081f296cb12d4e8b05\\"
"CurrentState"=dword:00000007
"SelfUpdate"=dword:00000000
"Visibility"=dword:00000002
"LastProgressState"=dword:00000003
"LastError"=dword:000f0801
"Trusted"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1\Owners]
"Package_for_KB971961_ie8_0~31bf3856ad364e35~x86~~8.0.1.1"=dword:00030004

I tried windows update again - still same error. Ran SUR tool still same error. and also tried the reset tool in agressive mode and still the same error.

Thanks,

niemiro · Mar 1, 2011

Hello again!

:confused:

Ummmm.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_1_for_KB971961~31bf3856ad364e35~x86~~8.0.1.1]

You have exported the wrong key again. How about exporting the entire HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages key for me, right clicking on the resulting .reg file > Send to > Compressed (zipped) folder, and uploading that here.

Then I can look more closely at any other possible causes, before embarking on one of the fixing methods.

Thanks!

Richard

mwmit · Mar 1, 2011

Thank you for your patience Richard. I apologize for my carelessness exporting the incorrect keys. Once I found the correct key in the registry and changed the owner to administrators and gave full control to administrators and system I was able to import the registry file you provided for me. I was then able to perform updates!!

Do you have any idea why I had to change the owner and permissions on these registry keys? Is it a Vista thing? I have never come across an XP registry key that I did not have permission to change.

Thanks Again!!!!!!!!!!!

niemiro · Mar 1, 2011

Hello!

I am really glad that the problem is now resolved! It has been an absolute pleasure to work with you! I am glad that the fix worked. Often it does not, as I believe that your you can also be a truncation for the entire key missing in certain circumstances, and then we require a second fix.

Ownership and permissions were completely redone in Vista, and remain true for Seven. You will now regularly have problems with permissions for both files and registry keys in V/W7. However, this is there for your safety. So yes, back in the days of the insecure XP, this wouldn't have been a problem. Just for your information, the other two fixes involve launching regedit as the root system (

) or providing me with your software sub hive file, have me modify it, and copy it back via bootable CD.

Anyway, have a really great day!

Richard

mwmit · Mar 1, 2011

Thanks Again!

niemiro · Mar 1, 2011

No problem! Again, my pleasure, and thank you so much for the +rep! Greatly appreciated!

Aknot · Aug 26, 2012

I'm having the same problem (80070490), but I seldom fiddle around the regedit, so are there any users out there, who might lend me a hand?
I see that niemiro has been banned, so I guess he can't offer his help anymore

rhump · Aug 27, 2012

Hi All,

My CheckSUR file looks as follows:

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 15.0
2012-08-27 09:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_3_for_KB960715~31bf3856ad364e35~x86~~6.0.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB2158563_client_1~31bf3856ad364e35~x86~~6.0.1.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_for_KB976098_client~31bf3856ad364e35~x86~~6.0.1.1 failed to get Visibility

Checking Component Store

Summary:
Seconds executed: 6411
Found 3 errors
CBS Registry Error Total count: 3
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

How should my registry file look like?

Thanks for your help!

CobraJ82 · Mar 18, 2013

Thanks

Solved Windows update fails error 80070490

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