Windows update error 80070020 during install of KB982799

S

Sam K

Member
I'm helping a friend fix their HP Pavilion dv2610us laptop. The laptop has Vista Home Premium 32bit with SP2. I've installed all the missing Microsoft updates except the following update KB982799.

Download details: Security Update for Windows Vista (KB982799)

Windows update has tried numerous times to install it numerous times since the first attempt back in October, 2010 and it always failed with the error 80070020.

I tried following the instructions on the following page on how to address error 80070020 but none of the proposed solutions worked.

Windows Update error 80070020

Here are the things I've tried.
1) I tried disabling both Windows Firewall and Microsoft Security Essentials real time protection and then running Windows Update and I got the error 80070020.
2) I downloaded the update from the link above and then tried installing it in Safe Mode (as suggested the Microsoft.com link above) but I got the error "Installer encountered an error 0x8007043c. This service cannot be started in Safe Mode".
3) I tried installing it after a selective startup (as suggested the Microsoft.com link above) without startup items and only the Microsoft services and I got the error 80070020. This was NOT in Safe Mode.
4) I tried installing it after a selective startup without startup items and only the Windows Update service selected and I got a message "The update does not apply to your system". I know this update applies to my system since Windows Update automatically tried to install it so that error message must be coming up because I disabled one of the Microsoft services that it's looking for. This was also NOT in Safe Mode.
5) I tried running the System Update Readiness Tool from the following link to check if the computer had any errors.
Download details: System Update Readiness Tool for Windows Vista (KB947821) [November 2010]
Then I checked the following logs created by the tool but they both said "No errors detected".
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

The difference between attempts #3 and #4 above is the Microsoft Services that are running. I really need to know which Microsoft service is cause the 80070020 error and which ones are required so that the update will actually run and not give the message "The update does not apply to your system" but there are too many Microsoft services to go through all permutations and combinations to figure it out. Can anybody please help me with any other suggestions as to how to resolve this? Thanks in advance.
 

My Computer

System One

Ok, I figured out which Microsoft service was needed so that I could run the KB982799 update file that I downloaded without getting the "The update does not apply to your system" message but I still got the 80070020 error message. The service that was needed was the "Windows Modules Installer" service. I basically started windows with no startup items and only a few services needed and I still got the 80070020 error. Here is a list of the services that were started.

Windows Modules Installer
Windows Update
Task Scheduler
Group Policy Client

This is the bare minimum of services needed to even start the install process but it still failed with error 80070020. Does anybody have any ideas?
 

My Computer

System One

Hello and welcome to the Vista Forums!

Excellent work by yourself! Fantastically done!

Can I please ask you to copy to your Desktop the C:\Windows\Logs\CBS\ folder, right click on it > Send to > Compressed (zipped) folder, and upload that new file here?

The reason I ask for the whole folder is that I mainly need CBS.log, but I may also need the persists, as this problem started a while ago, and the rest of the logs are tiny, and no extra work to include, and may help me depending on what is shown.

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hi Richard, thanks for the compliment on my work. I wanted to show that I made an effort to fix it myself before asking for help. Thanks also for offering to help me. I've uploaded the compressed C:\Windows\Logs\CBS\ folder as you requested.
 

My Computer

System One

Hello Sam K!

It is no problem at all! It is very rare that we get someone doing that. It makes such a difference to us. I would have been telling you to do what you have already done anyway, and it shows such willing! We only get a thread like this about once every thousand posts! So thank you for taking the time to help us help you!

And thanks for the CBS logs! They helped a lot!

Right, CBS confirmed the problem:

Code: 
2011-02-09 12:24:36, Info                  CBS    Read out cached package applicability for package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, ApplicableState: 7, CurrentState:2
2011-02-09 12:24:36, Info                  CBS    Session: 30132350:959594455 finalized.  Reboot required: no
2011-02-09 12:24:45, Info                  CBS    Session: 30132350:1055930455 initialized.
2011-02-09 12:24:45, Info                  CBS    Read out cached package applicability for package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, ApplicableState: 7, CurrentState:2
2011-02-09 12:24:45, Info                  CBS    Session: 30132350:1055930455 finalized.  Reboot required: no
2011-02-09 12:25:14, Info                  CBS    Session: 30132350:1343282455 initialized.
2011-02-09 12:25:14, Info                         Started DPX phase: Resume and Download Job
2011-02-09 12:25:14, Info                         Started DPX phase: Apply Deltas Provided In File
2011-02-09 12:25:14, Info                         Ended DPX phase: Apply Deltas Provided In File
2011-02-09 12:25:14, Info                         Started DPX phase: Apply Deltas Provided In File
2011-02-09 12:25:14, Info                         Ended DPX phase: Apply Deltas Provided In File
2011-02-09 12:25:14, Info                         Ended DPX phase: Resume and Download Job
2011-02-09 12:25:14, Info                         Started DPX phase: Resume and Download Job
2011-02-09 12:25:14, Info                         Started DPX phase: Apply Deltas Provided In File
2011-02-09 12:25:14, Info                         Ended DPX phase: Apply Deltas Provided In File
2011-02-09 12:25:14, Info                         Ended DPX phase: Resume and Download Job
2011-02-09 12:25:15, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~6.0.6001.18000, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:15, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~6.0.6001.18000, parent state: 0
2011-02-09 12:25:15, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:15, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000, parent state: 7
2011-02-09 12:25:15, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:15, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:15, Info                  CBS    Client specifies CbsMovePayload, or client is Windows Update, will move payload to system.
2011-02-09 12:25:15, Info                  CBS    Blocked system sleep; prior state: 0x80000000
2011-02-09 12:25:15, Info                  CBS    Exec: Processing started.  Client: WindowsUpdateAgent, Session: 30132350:1343282455, Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1
2011-02-09 12:25:15, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:15, Info                         Started DPX phase: Resume and Download Job
2011-02-09 12:25:15, Info                         Started DPX phase: Apply Deltas Provided In File
2011-02-09 12:25:15, Info                         Ended DPX phase: Apply Deltas Provided In File
2011-02-09 12:25:15, Info                         Ended DPX phase: Resume and Download Job
2011-02-09 12:25:15, Info                  CBS    Plan: Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, current: Resolved, pending: Default, start: Resolved, applicable: Installed, targeted: Installed, limit: Installed
2011-02-09 12:25:15, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~6.0.6001.18000, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:15, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~6.0.6001.18000, parent state: 0
2011-02-09 12:25:15, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:15, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000, parent state: 7
2011-02-09 12:25:15, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:15, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:15, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:15, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:15, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:15, Info                  CBS    Plan: Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-29_neutral_PACKAGE, current: Absent, pending: Default, start: Absent, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:15, Info                  CBS    Plan: Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-30_neutral_PACKAGE, current: Resolved, pending: Default, start: Resolved, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:15, Info                  CBS    Plan: Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-31_neutral_PACKAGE, current: Absent, pending: Default, start: Absent, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:15, Info                  CBS    Plan: Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-32_neutral_PACKAGE, current: Absent, pending: Default, start: Absent, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_winpesrv~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~6.0.6001.18000, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:16, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_winpesrv~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-WinPE-Package~31bf3856ad364e35~x86~~6.0.6001.18000, parent state: 0
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_winpesrv~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 0
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_winpesrv~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 0
2011-02-09 12:25:16, Info                  CBS    Plan: Skipping package since its start state and target state are both absent for package: Package_for_KB982799_winpesrv~31bf3856ad364e35~x86~~6.0.1.1, current: 0, pending: -16, start: 0, applicable: 0, targeted: 0, limit: 7
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:16, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, parent state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:16, Info                  CBS    Plan: Package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, current: Resolved, pending: Default, start: Resolved, applicable: Installed, targeted: Installed, limit: Installed
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:16, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, parent state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:16, Info                  CBS    Plan: Package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-23_neutral_PACKAGE, current: Resolved, pending: Default, start: Resolved, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:16, Info                  CBS    Plan: Package: Package_for_KB982799_client~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-26_neutral_PACKAGE, current: Absent, pending: Default, start: Absent, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:16, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000, parent state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:16, Info                  CBS    Plan: Package: Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, current: Resolved, pending: Default, start: Resolved, applicable: Installed, targeted: Installed, limit: Installed
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:16, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_30_for_KB936330~31bf3856ad364e35~x86~~6.0.1.18000, parent state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:16, Info                  CBS    Plan: Package: Package_for_KB982799_client_1~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-6_neutral_PACKAGE, current: Absent, pending: Default, start: Absent, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:16, Info                  CBS    Appl: detectParent (exact match): package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, parent state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:16, Info                  CBS    Plan: Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed
2011-02-09 12:25:16, Info                  CSI    00000006@2011/2/9:17:25:16.628 CSI Transaction @0x3d7c38 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [26]"TI5.30132350:1343282455:1/"
2011-02-09 12:25:16, Info                  CSI    00000007@2011/2/9:17:25:16.628 CSI Transaction @0x3d7c38 destroyed
2011-02-09 12:25:16, Info                  CBS    Appl: Selfupdate, Component: x86_microsoft-windows-rasrtutils_31bf3856ad364e35_0.0.0.0_none_30ef89be32a4cbd3 (6.0.6001.22715), elevation:2, lower version revision holder: 6.0.6001.18000
2011-02-09 12:25:16, Info                  CBS    Appl: SelfUpdate detect, component: x86_microsoft-windows-rasrtutils_31bf3856ad364e35_6.0.6001.22715_none_0d996dc6039bb8f5, elevation: 2, applicable: 0
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, applicability: 1, result applicability state: 4
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating applicability block, disposition is: 4, applicability: 1, result applicability state: 4
2011-02-09 12:25:16, Info                  CBS    Appl: Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-4_neutral_LDR, Applicable: 1, Disposition: 4
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:16, Info                  CBS    Appl: detectParent (exact match): package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, parent state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: detect Parent, Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Selfupdate, Component: x86_microsoft-windows-rasrtutils_31bf3856ad364e35_0.0.0.0_none_30ef89be32a4cbd3 (6.0.6001.18495), elevation:2, lower version revision holder: 6.0.6001.18000
2011-02-09 12:25:16, Info                  CBS    Appl: SelfUpdate detect, component: x86_microsoft-windows-rasrtutils_31bf3856ad364e35_6.0.6001.18495_none_0cb94dceeabefe65, elevation: 2, applicable: 1
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, applicability: 4, result applicability state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating applicability block(detectUpdate part), disposition is: 4, applicability: 4, result applicability state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating applicability block, disposition is: 4, applicability: 4, result applicability state: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-5_neutral_GDR, Applicable: 4, Disposition: 7
2011-02-09 12:25:16, Info                  CBS    Appl: Evaluating package applicability for package Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:17, Info                  CBS    Plan: Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-4_neutral_LDR, current: Resolved, pending: Default, start: Absent, intended: Staged, targeted: Staged, limit: Installed, selected: Default
2011-02-09 12:25:17, Info                  CBS    Plan: Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-5_neutral_GDR, current: Resolved, pending: Default, start: Absent, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_129_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_129_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, parent state: 0
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_239_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_239_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, parent state: 0
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_25_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_25_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, parent state: 7
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:17, Info                  CBS    Plan: Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_129_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_129_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, parent state: 0
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_239_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_239_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, parent state: 0
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_25_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, Disposition = 4, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Parent: Package_25_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005, parent state: 7
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:17, Info                  CBS    Plan: Package: Package_for_KB982799_client_2~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-15_neutral_PACKAGE, current: Absent, pending: Default, start: Absent, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, parent state: 7
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating package applicability for package Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:17, Info                  CBS    Plan: Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed
2011-02-09 12:25:17, Info                  CBS    Appl: Selfupdate, Component: x86_microsoft-windows-rasrtutils_31bf3856ad364e35_0.0.0.0_none_30ef89be32a4cbd3 (6.0.6002.22427), elevation:2, lower version revision holder: 6.0.6002.18005
2011-02-09 12:25:17, Info                  CBS    Appl: SelfUpdate detect, component: x86_microsoft-windows-rasrtutils_31bf3856ad364e35_6.0.6002.22427_none_0f77105600c85cb8, elevation: 2, applicable: 0
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, applicability: 1, result applicability state: 4
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating applicability block, disposition is: 4, applicability: 1, result applicability state: 4
2011-02-09 12:25:17, Info                  CBS    Appl: Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-13_neutral_LDR, Applicable: 1, Disposition: 4
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6000.16386, parent state: 7
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating package applicability for package Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Selfupdate, Component: x86_microsoft-windows-rasrtutils_31bf3856ad364e35_0.0.0.0_none_30ef89be32a4cbd3 (6.0.6002.18274), elevation:2, lower version revision holder: 6.0.6002.18005
2011-02-09 12:25:17, Info                  CBS    Appl: SelfUpdate detect, component: x86_microsoft-windows-rasrtutils_31bf3856ad364e35_6.0.6002.18274_none_0eb4612ae7d5ff77, elevation: 2, applicable: 1
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating applicability block(non detectUpdate part), disposition is: 4, applicability: 4, result applicability state: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating applicability block(detectUpdate part), disposition is: 4, applicability: 4, result applicability state: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating applicability block, disposition is: 4, applicability: 4, result applicability state: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-14_neutral_GDR, Applicable: 4, Disposition: 7
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating package applicability for package Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 7
2011-02-09 12:25:17, Info                  CBS    Plan: Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-13_neutral_LDR, current: Resolved, pending: Default, start: Absent, intended: Staged, targeted: Staged, limit: Installed, selected: Default
2011-02-09 12:25:17, Info                  CBS    Plan: Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-14_neutral_GDR, current: Resolved, pending: Default, start: Absent, intended: Installed, targeted: Installed, limit: Installed, selected: Default
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_server~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6001.18000, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_server~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~x86~~6.0.6001.18000, parent state: 0
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_server~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 0
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_server~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 0
2011-02-09 12:25:17, Info                  CBS    Plan: Skipping package since its start state and target state are both absent for package: Package_for_KB982799_server~31bf3856ad364e35~x86~~6.0.1.1, current: 0, pending: -16, start: 0, applicable: 0, targeted: 0, limit: 7
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_sc~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~6.0.6001.18000, Disposition = 1003, VersionComp: 1, ServiceComp: 1, BuildComp: 1, DistributionComp: 1, RevisionComp: 1, Exist: 1
2011-02-09 12:25:17, Info                  CBS    Appl: detectParent (exact match): package: Package_for_KB982799_sc~31bf3856ad364e35~x86~~6.0.1.1, Parent: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~x86~~6.0.6001.18000, parent state: 0
2011-02-09 12:25:17, Info                  CBS    Appl: detect Parent, Package: Package_for_KB982799_sc~31bf3856ad364e35~x86~~6.0.1.1, disposition state from detectParent: 0
2011-02-09 12:25:17, Info                  CBS    Appl: Evaluating package applicability for package Package_for_KB982799_sc~31bf3856ad364e35~x86~~6.0.1.1, applicable state: 0
2011-02-09 12:25:17, Info                  CBS    Plan: Skipping package since its start state and target state are both absent for package: Package_for_KB982799_sc~31bf3856ad364e35~x86~~6.0.1.1, current: 0, pending: -16, start: 0, applicable: 0, targeted: 0, limit: 7
2011-02-09 12:25:19, Info                  CBS    Perf: Begin: nested restore point - begin
2011-02-09 12:25:19, Info                  CBS    Perf: Begin: nested restore point - complete
2011-02-09 12:25:19, Info                  CSI    00000008@2011/2/9:17:25:19.389 CSI Transaction @0x270fd00 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [76]"TI1.30132350:1343282455:2/Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1"
2011-02-09 12:25:19, Info                  CBS    Exec: Resolving Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-4_neutral_LDR, PinDeployment: x86_0ae8aee442795633839adee99a788da2_31bf3856ad364e35_6.0.6001.22715_none_5678e7daaa8d6931
2011-02-09 12:25:19, Info                  CSI    00000009 Performing 1 operations; 1 are not lock/unlock and follow:
  AddCat (14): flags: 0 catfile: @0x3cf55c
2011-02-09 12:25:19, Info                  CSI    0000000a Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [0ae8aee442795633839adee99a788da2, Version = 6.0.6001.22715, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x3ceca4
2011-02-09 12:25:19, Info                  CBS    Exec: Resolving Package: Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-5_neutral_GDR, PinDeployment: x86_a9bca7bbfb9aabfdcf71633b6d789ef5_31bf3856ad364e35_6.0.6001.18495_none_0ee3ab56fbeccd9e
2011-02-09 12:25:19, Info                  CSI    0000000b Performing 1 operations; 1 are not lock/unlock and follow:
  AddCat (14): flags: 0 catfile: @0x40d534
2011-02-09 12:25:20, Info                  CSI    0000000c Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [a9bca7bbfb9aabfdcf71633b6d789ef5, Version = 6.0.6001.18495, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x40df54
2011-02-09 12:25:20, Info                  CBS    Exec: Resolving Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-13_neutral_LDR, PinDeployment: x86_b4f8abe5670beff18fe50bd8e77c22d6_31bf3856ad364e35_6.0.6002.22427_none_67be0b718d9c86a8
2011-02-09 12:25:20, Info                  CSI    0000000d Performing 1 operations; 1 are not lock/unlock and follow:
  AddCat (14): flags: 0 catfile: @0x40e104
2011-02-09 12:25:20, Info                  CSI    0000000e Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [b4f8abe5670beff18fe50bd8e77c22d6, Version = 6.0.6002.22427, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x40d9fc
2011-02-09 12:25:20, Info                  CBS    Exec: Resolving Package: Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, Update: 982799-14_neutral_GDR, PinDeployment: x86_02fe2c901d02f7dbdbfbb275e86c373f_31bf3856ad364e35_6.0.6002.18274_none_00676407147f0da1
2011-02-09 12:25:20, Info                  CSI    0000000f Performing 1 operations; 1 are not lock/unlock and follow:
  AddCat (14): flags: 0 catfile: @0x40e26c
2011-02-09 12:25:20, Info                  CSI    00000010 Performing 1 operations; 1 are not lock/unlock and follow:
  Stage (1): flags: 8 app: [02fe2c901d02f7dbdbfbb275e86c373f, Version = 6.0.6002.18274, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x40e2fc
2011-02-09 12:25:21, Info                  CSI    00000011 Performing 4 operations; 4 are not lock/unlock and follow:
  Pin (3): flags: 0 tlc: [0ae8aee442795633839adee99a788da2, Version = 6.0.6001.22715, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:146{73}]"Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1.982799-4_neutral_LDR" ncdata: [l:2{1}]"2") thumbprint: [l:128{64}]"cd599427ba419503736eff102effc64749e1328c511ecb75165a5254b36706ea"
  Pin (3): flags: 0 tlc: [a9bca7bbfb9aabfdcf71633b6d789ef5, Version = 6.0.6001.18495, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:146{73}]"Package_2_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1.982799-5_neutral_GDR" ncdata: [l:2{1}]"2") thumbprint: [l:128{64}]"cd599427ba419503736eff102effc64749e1328c511ecb75165a5254b36706ea"
  Pin (3): flags: 0 tlc: [b4f8abe5670beff18fe50bd8e77c22d6, Version = 6.0.6002.22427, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:148{74}]"Package_5_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1.982799-13_neutral_LDR" ncdata: [l:2{1}]"2") thumbprint: [l:128{64}]"fa4165c90ac64944ad2bfd7cf26e61bf31daf3930aefa74a974c30c0e4632318"
  Pin (3): flags: 0 tlc: [02fe2c901d02f7dbdbfbb275e86c373f, Version = 6.0.6002.18274, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:148{74}]"Package_5_for_KB982799~31bf38
2011-02-09 12:25:21, Info                  CSI    56ad364e35~x86~~6.0.1.1.982799-14_neutral_GDR" ncdata: [l:2{1}]"2") thumbprint: [l:128{64}]"fa4165c90ac64944ad2bfd7cf26e61bf31daf3930aefa74a974c30c0e4632318"
2011-02-09 12:25:21, Info                  CSI    00000012 Component change list: 
2011-02-09 12:25:21, Info                  CSI    00000013 ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2011-02-09 12:25:21, Info                  CSI    00000014 Creating NT transaction (seq 1), objectname [6]"(null)"
2011-02-09 12:25:21, Info                  CSI    00000015 Created NT transaction (seq 1) result 0x00000000, handle @0x608
2011-02-09 12:25:23, Info                  CSI    00000016@2011/2/9:17:25:23.507 CSI perf trace:
CSIPERF:TXCOMMIT;1210973
2011-02-09 12:25:23, Info                  CSI    00000017 Creating NT transaction (seq 2), objectname [6]"(null)"
2011-02-09 12:25:23, Info                  CSI    00000018 Created NT transaction (seq 2) result 0x00000000, handle @0x5fc
2011-02-09 12:25:24, Info                  CSI    00000019@2011/2/9:17:25:24.147 CSI perf trace:
CSIPERF:TXCOMMIT;635320
2011-02-09 12:25:26, Info                  CSI    0000001a@2011/2/9:17:25:26.424 CSI Transaction @0x270fd00 destroyed
2011-02-09 12:25:26, Info                  CBS    WER: Generating failure report for package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, status: 0x80070020, failure source: Resolve, start state: 2, target state: 7
2011-02-09 12:25:38, Info                  CBS    Exec: Processing complete.  Session: 30132350:1343282455, Package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, hr: 0x80070020
2011-02-09 12:25:38, Info                  CBS    Exec: End: nested restore point - complete.
2011-02-09 12:25:38, Info                  CBS    Restored system sleep block state: 0x80000000
2011-02-09 12:25:38, Info                  CBS    Session: 30132350:1343282455 finalized.  Reboot required: no

Don't panic! I will do the interpreting!

Here is a line proving the problem:

Code: 
2011-02-09 12:24:36, Info                  CBS    Read out cached package applicability for package: Package_for_KB982799~31bf3856ad364e35~x86~~6.0.1.1, ApplicableState: 7, CurrentState:2

The rest is just CBS trying and failing to fix the problem. What does this line mean? There is a component. The problem component.

It is currently in state 2, Resolved, "Specifies that all the manifests are present on the computer, but the files are not installed or staged."

It wants to be in state 7, Installed, "Specifies that everything is fully installed."

Don't worry about understanding this too much! But the problem has been identified.

I am going to try to uninstall the update very completely, and then re-install it. Sadly, this isn't very easy to do. I shall provide you with the extracted update, and proper instructions over the weekend, as I sadly don't have time now :(

However, if you are interested, here are the instructions (more aimed at techs) which I shall be walking you through. The pkgmgr.exe, and NOT wusa: Windows Update - Uninstall from Console Level - Windows 7 Forums

I shall take you through this tomorrow.

Again, I am really sorry for this delay. I try hard not to delay, but I am busy. I hope you can understand.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Richard,

Thanks for figuring out the problem. I assumed that since both CheckSur logs said "No errors detected" that the system update readiness tool didn't find any problems.

There's no need to apologize for any delay in providing me with detailed instructions. I'm busy with a lot of work so I completely understand. I appreciate you taking the time to help me. I'll wait patiently for the walk through of pkgmgr.exe.

I'm probably a little more technical than the average person who visits these forums because I work on Unix systems. I work in I.T. at a bank and as part of my job I write programs in Oracle, Korn shell and Perl and I install Unix applications. Obviously troubleshooting Windows issues is not my area of expertise. I could probably figure out out how to use pkgmgr.exe with the update that I downloaded but I don't want to risk screwing up anything so I'll wait for your instructions.

Thanks again.
 
Last edited:

My Computer

System One

Hello again!

Thanks for your patience! I had a feeling that you were more than the average user we get on here! I know that you could have followed those instructions, but it is much quicker for both of us to do it my way.

I have a self-written program which I can drop an .msu on, and it will create temp directories, extract the update, and it will open it for me, removing half of those steps.

The other half is done in a pre-written batch file I have. All I do is change the KB number. For you, a lot of working out commands, testing them, and the like (and it is difficult to get the hang of at first - I remember trying to figure it out for the first time!) For me, one drag and drop, and one number change.

Download the zip file attached to this post. Extract both files and the folder to the same directory - anywhere, could be a folder on your Desktop. Run Uninstall.bat.

Restart your computer when asked - it will take several minutes. Please close everything else first. Most importantly, do not do it at the same time as a Windows Installer installer. Once restarted, download the update from the Microsoft Download centre and install it (with fingers tightly crossed of course!) I don't know if this will work, but we can but try!

Richard

P.S. Once done, you may delete those downloaded files. DO NOT under any circumstances delete them before rebooting the computer! lol

P.P.S. That long CBS extract was your computer having one go at trying to install the update x a LOT!
 

Attachments

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Richard,

Thanks again for all your help and putting the uninstall package together.

I followed your instructions and ran Uninstall.bat but the laptop never prompted me for a restart. When I ran Uninstall.bat it prompted me for permission to continue so I did. I'm wondering if I should have ran it as an administrator even though I think when I gave the laptop permission, it ran the bat file as administrator. So I'm wondering what I should do now. Should I manually restart the computer or should I rerun Uninstall.bat?
 

My Computer

System One

Hello!

It doesn't always ask for a restart. If it flickers on a cursor for a few minutes, and then closes, success. If unsure, run it again, as this will cause no harm. Restart computer manually, and try to install from the Microsoft Download centre, and not Windows Update.

The very best of luck!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
niemiro said:
P.P.S. That long CBS extract was your computer having one go at trying to install the update x a LOT!
Click to expand...

That was a combination of Windows Update trying to install that update every time in ran and then me trying to install the update a ton of times trying to figure out what was causing the 80070020 error.

I'm sorry to report that the install failed again with the same error. After I read your last posting I reran the Uninstall.bat, then manually restarted the laptop and then tried to install the update file that I downloaded which was Windows6.0-KB982799-x86.msu.

Should I try the whole process again?

Edit: Or should I try uninstalling again and then run the downloaded install file after restarting with selective startup as Microsoft suggested in their web page about how to address the 800700020 error?
 
Last edited:

My Computer

System One

Hi Richard,

Did you give up on trying to help me? :( I appreciate all the help you've given me so far and your solution sounded like it would work so I'm wondering if I should try it again? After I run Uninstall.bat is there a way I can check if the uninstall worked before trying to reinstall the update?
 

My Computer

System One

Hello!

I am so sorry for the delay. I completely forgot. Please accept my really sincere appologies.

Please try to install the standalone update once more (for the purpose of logging). Then STOP the Windows Update Service: http://www.vistax64.com/tutorials/59910-services.html

Now try to run the standalone update again. It is guaranteed to fail.

Now START the Windows Update Service again.

I know this sounds really strange. I have got start and stop the correct way around! It helps with logging!

Then please upload for me a new CBS.log (just CBS.log - the whole folder and persists not required).

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Richard,

Thanks for getting back to me and continuing to help me out.

As you requested I reran the standalone update twice and before I ran it the second time I stopped the Windows Update service. I've attached the compressed CBS.log file.

I'll patiently wait for my next set of instructions. :)
 

Attachments

My Computer

System One

Hello!

I am really sorry for the delay. Sadly, I don't know what is going on. Due to unfortunate circumstances, I was not able to get my superior to help you :(

Could I please ask you to open a free Support Ticket with Microsoft? They are very competent at this sort of issue: https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1&wfxredirect=1&sd=gn

Thanks!

Richard

P.S. Send them your error code, KB Number, that you have performed a manual uninstall of the update, and your CBS log, and you should receive excellent and swift advice.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300) Western Digital: WDC WD6400AAKS-75A7B0 1 x 1Tb (SATA 600) Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
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