Windows Update error code 80240016

D

Daisymay

Member
When I try to install update "Synaptics - Input - Synaptics PS/2 Port TouchPad" it fails every time.

I have tried :- sfc/runnow

and going to:- start/computer/manage/services/applications/services. Locate Windows update service. Stop/start.

Neither worked.

Any help would be appreciated.
 

My Computer

System One

  • Manufacturer/Model
    HPG6000
    Memory
    2GB
Hello Daisymay,
This can sometimes be caused by malware infecting your machine.
Download this free app, update the app and scan.

Malwarebytes

Hope this helps, good luck and post your results.
 

My Computer

System One

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Daisymay said:
When I try to install update "Synaptics - Input - Synaptics PS/2 Port TouchPad" it fails every time.

I have tried :- sfc/runnow

and going to:- start/computer/manage/services/applications/services. Locate Windows update service. Stop/start.

Neither worked.

Any help would be appreciated.
Click to expand...

What is sfc/runnow, as far as I am aware it doesn't exist. Have you tried sfc /scannow?

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
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    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
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    Gigabyte Radeon HD 7850 (2GB GDDR5)
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    Integrated on motherboard
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    23" LG LCD/LED IPS
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    Samsung EVO 128GB SSD Seagate Barracuda 2TB 7200rpm 2x500GB Seagate FreeAgent 5400rpm
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    Corsair TX650W V2 (80+ Bronze)
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    NZXT Phantom 410
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    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
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    Microsoft Desktop 2000 Wireless Mouse
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    95 Mb/s Download 70 Mb/s Upload
Welcome

Agreed, it is not runnow, but scannow. The SFC command will check and repair corrupted files. It replaces the old files from its master copies. If it does not have a copy of the file that is damaged, it cannot be repaired. The next step, which is usually more efficient is a repair install.
 

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    Dell XPS420
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My mistake, I should have said sfc/scannow. But when I did it did not scan. Something appeared on the screen for a second and then disappeared.

When I ran Window Updates today the optional update for Synaptics had disappeared. Would going to Windowes Update Service and stopping and starting, that I tried, have anything to do with it?

I have taken a copy of all the replies in case it happens again.

Many thanks to all who replied.
 

My Computer

System One

  • Manufacturer/Model
    HPG6000
    Memory
    2GB
Do you need this update?

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD Seagate Barracuda 2TB 7200rpm 2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
To tom982

Not that I can think of. I do not know much about computers so I would not know.
As it was optional I think I can do without itl.
 

My Computer

System One

  • Manufacturer/Model
    HPG6000
    Memory
    2GB
Daisymay said:
To tom982

Not that I can think of. I do not know much about computers so I would not know.
As it was optional I think I can do without itl.
Click to expand...

If you keyboard works as it is, then I doubt the update will be needed. I think that you can set it to hide that update by right clicking on it.

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD Seagate Barracuda 2TB 7200rpm 2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Daisymay said:
My mistake, I should have said sfc/scannow. But when I did it did not scan. Something appeared on the screen for a second and then disappeared.

When I ran Window Updates today the optional update for Synaptics had disappeared. Would going to Windowes Update Service and stopping and starting, that I tried, have anything to do with it?

I have taken a copy of all the replies in case it happens again.

Many thanks to all who replied.
Click to expand...
When you ran sfc /scannow did you run it as administrator, if not that is why it just flashed at you.
 

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    1x 180GB Intel 530 series SSD 1 x 120GB Hitachi 5400rmp 1 x 650GB Western Digital Elements 5400rpm 1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset. Only ever used a laptop. Also use USB Freeview TV Card Lenovo Docking Station External Speakers Other bits a pieces as needed
Hi Flavius,

Just found your reply.

I do not have the failed update now. But I did find on checking that in the "Uninstall or change program" there was an entry for Synaptic Pointing Device Driver/Synaptics Incorporated dated the day after the failed update. On looking at the update History, I found only one entry for that day which says "Update for Windows (KB970158) Important. Could they be connected?

I did not know about "MS Fix It" and have looked on line to find out about it. I have kept your reply in case something similar happens again.

Many thanks,

Daisymay
 

My Computer

System One

  • Manufacturer/Model
    HPG6000
    Memory
    2GB
Daisymay said:
Hi Flavius,

Just found your reply.

I do not have the failed update now. But I did find on checking that in the "Uninstall or change program" there was an entry for Synaptic Pointing Device Driver/Synaptics Incorporated dated the day after the failed update. On looking at the update History, I found only one entry for that day which says "Update for Windows (KB970158) Important. Could they be connected?
Click to expand...
Hard to say they are connected or not

look at these links:What is the Windows Update delivered under id KB970158? Is it malware?

KMDF Kernel-Mode Driver Framework for Driver Developers
 

My Computer

System One

Hi Flavius,

Checked the web.

The only answer I could find was "It is not a virus"

It is "Microsoft Kernel-Mode Driver Framework Ins"

As the update that failed was optional, and the installed program for Synaptic Pointing Driver was dated after the failed date, it looks like to me that it sorted itself out. (wishful thinking?)

Thank you again for the trouble you have taken.

Daisymay
 

My Computer

System One

  • Manufacturer/Model
    HPG6000
    Memory
    2GB
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