Windows Vista Upadate for Microsoft Silvelight (KB979202) failed - Error Code

Shirish said:

Hi,

I am running Windows Vista Home Premium on my laptop. For last few days I have been trying to install 'Upadate for Microsoft Silvelight (KB979202)' without any luck. Each time, I get the error "WindowsUpdate_00000652" - Windows Update Encountered an unknown error. However, in between, another update (KB915597) has been installed successfully!

I tried to resolve this problem by wandering through different forums. However, no luck yet! Can anybody help me resolve this problem and get my Windows Installer back on track?


By the way, I did the following:

Run cmd.exe with administrative previlliges and type sfc /scannow

Following is the output I received -
= = = = = = = = = = = = = = = = = = = = = = = = == = = = = = = = = =
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Does anyone have any idea of what's going wrong here? Do I have to fix the corruption to make this installation happen?

Please help me resolve this issue.

Thanks,
Shirish

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Shirish said:

richc46 and derekimo,

Thanks for your time and replies.

First of all, the windows installer says that this one is an important update. However, I don't know if I already have it. (I doubt that). Anyways, I have tried installing this one multiple times over the last couple of weeks and run into the error code 652 each time.

Any thoughts?

Thanks,
Shirish

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niemiro said:

Hi,

Go to, download and install the Windows Installer Clean-up Tool from here: http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe and remove Microsoft Silverlight if you cannot uninstall it normally. Then retry the update or download Silverlight from the Official Microsoft Silverlight site here: Get Started : The Official Microsoft Silverlight Site and click Windows Runtime on the right.

Richard

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Flavius said:

Uninstall completely Silverlight and reinstall it again.If still no result prepare report from SFC command:

run cmd.exe with administrative previlliges (right click on cmd.exe) nad type:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

On your desktop appear sfcdeteails.txt file,next run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Readiness Tool create report -CheckSur.log file in C:\Windows\Logs\CBS folder.Both sfcdetails.txt and CheckSur.log files attache to post.

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Flavius said:

Make sure you don't have this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\InProgress

if you have this key then delete it + restart computer,.and try again uninstall it.IF it don't help use Windows Installer Cleanup (see @Niemiro post).Because SFC command returned some errors,attache to post sfcdetails.txt and CheckSur.log files too.

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2010-02-02 11:23:33, Info CSI 000001ad [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\System32\XPSViewer"\[l:42{21}]"XPSViewerManifest.xml"; source file in store is also corrupted

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(f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6000.20545_none_de1025e3ba7b6cde
(f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6001.22208_none_e024aac9b77ed185

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(f) CBS Watchlist Component Missing 0x80070002 x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw Package registry presence failed, possibly an orphaned package on package watchlist

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Flavius said:

Logs report you have corrupted XPS Viewer or XPS Essential Pack or it is incorrect installed

2010-02-02 11:23:33, Info CSI 000001ad [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Windows\System32\XPSViewer"\[l:42{21}]"XPSViewerManifest.xml"; source file in store is also corrupted

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+

(f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6000.20545_none_de1025e3ba7b6cde
(f) CSI Payload File Missing 0x00000000 XPSViewerManifest.xml x86_wpf-xpsviewermanifestxml_31bf3856ad364e35_6.0.6001.22208_none_e024aac9b77ed185

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In my opinion you have to reinstall it.If you have only installed XPS Viewer I recommend replace with XPS Essential Pack Download details: XPS Essentials Pack Version 1.1

Besides these component seems to be corrupted and orphaned

(f) CBS Watchlist Component Missing 0x80070002 x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw Package registry presence failed, possibly an orphaned package on package watchlist

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You have to remove empty strings.Download PSTools PsTools
extract from this pack psexec.exe file and place it into C:\Windows\System32

Next run cmd.exe with admin previlliges (right click on cmd.exe as admin) and type:

psexec -s -i -d regedit

This command will run regedit from SYSTEM accoutn level (not from your level), next find in registry following keys:

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

and give SYSTEM account full control for those keys.Next in above keys remove following strings:

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_23d1b875dc1c1425

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.bthmtpenum

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_49c6cb2f1ac5fe37

remove string Microsoft-Windows-WPD7IP-
SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdfs

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_43743b50cedad977

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtp

in HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\x86_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_1c1880257795310c

remove string Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~x86~~7.0.6002.18112.wpdmtphw

remove also all files from C:\Windows\Logs\CBS folder + restart and try again install Silverlight.If again it will fail,run again Readiness Tool and attache new CheckSur.log file to post


FYI

HKLM=HKEY_LOCALE_MACHINE

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Flavius said:

The corrupted keys in registry has been fixed but you still have the same problem with XPSViewer.Really did you reinstall XPS Essential Pack (XPS Viewer)?

Try below method

I attached to post files to replace for you.Of course you can replace them on allive system but you will have many obstacles with permissions to do that http://www.vistax64.com/tutorials/112795-context-menu-take-ownership.html ,so thus I recommend to do that through Vista DVD or if you don't have Vista DVD you can special recovery disk instead http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

1.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:

2.Boot Vista DVD (if you don't have Vista DVD instead use special recovery disk )
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER,and next type:

del C:\Windows\Logs\CBS\*.*

press ENTER and next ype:

del C:\Windows\WinSxS\*.xml

and press ENTER

3.Run system normally and again repeat sfc /scannow command,and try install Silverlight

If still no result again run Readiness Tool and attache new CheckSur.log to post.

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Shirish said:

Flavius said:

T
Just a quick question before I follow the suggested steps: Is booting vista DVD the same as formatting the computer?

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Of course not! Don't mistake with restoring factory settings from recovery partition in notebooks or recovery disk from notebooks.Please note also recovery disk from notebooks and Vista/Windows 7 recovery disk are completely different things!If you don't run special command to format/delete/reinstall OS yourself under Vista DVD,surly don't harm your system.More details about using Vista/Win 7 DVD
Windows Recovery Environment - Wikipedia, the free encyclopedia

"robocopy" command only fill few files,it will not remove or touch other files I can sure you.

EDIT
On our forum is also good tutorial about using Vista DVD and WinRE
http://www.vistax64.com/tutorials/194765-system-recovery-options.html

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