Vista x64 windows update window freezes when opened

today I was trying to run windows update and while they were running and I was out of the room a friend of mine switched the update schedule from the defualt to let me choose when to download and install updates. He says as soon as he clicked ok the program closed. Now whenever I open the application I get nothing. The window is empty and unresponsive. In order to order to close the window I have to kill explorer.exe. this computer is a very new installation. I did not have sp1 or sp2 installed yet. I downloaded and installed sp1 and sp2 manually with no luck. I've run sfc /verifyonly with no integrity violations.

I think an update was running and he canceled it incorrectly and now windows update won't work. I've been searching around on the internet but I really am not sure how to fix this now. most problems I've seen people are at least getting some error codes. I've checked the windowsupdate log and found this error that said it was unable to connect to service. I tried to stop and restart the service and it failed. I've been messing with the system for a minute and I'm going to try it again after I reboot but at this point it won't let me stop or start the service. I've also checked bits and it's running fine and has no issues. Here is a copy of windowsupdate.log after the last reboot. Any help would be appreciated I really don't want to rebuild this system due to the time it would take. Some of the applications it's running have a long install time.

2009-06-15 22:56:20:586 2024 7ec Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0400) ===========
2009-06-15 22:56:20:602 2024 7ec Misc = Process: C:\Windows\System32\rstrui.exe
2009-06-15 22:56:20:602 2024 7ec Misc = Module: C:\Windows\system32\wuapi.dll
2009-06-15 22:56:20:586 2024 7ec COMAPI FATAL: Unable to connect to the service (hr=8007043C)
2009-06-15 22:56:20:602 2024 7ec COMAPI WARNING: Unable to establish connection to the service. (hr=8007043C)
2009-06-15 22:56:40:663 644 3f4 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0400) ===========
2009-06-15 22:56:40:663 644 3f4 Misc = Process: C:\Windows\System32\wuapp.exe
2009-06-15 22:56:40:663 644 3f4 CltUI FATAL: Failed to open Microsoft.WindowsUpdate page "<home>", hr=80004005
2009-06-15 23:01:53:578 384 b5c Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0400) ===========
2009-06-15 23:01:53:593 384 b5c Misc = Process: C:\Windows\system32\svchost.exe
2009-06-15 23:01:53:593 384 b5c Misc = Module: c:\windows\system32\wuaueng.dll
2009-06-15 23:01:53:578 384 b5c Service *************
2009-06-15 23:01:53:593 384 b5c Service ** START ** Service: Service startup
2009-06-15 23:01:53:593 384 b5c Service *********
2009-06-15 23:01:53:640 384 b5c Agent * WU client version 7.2.6001.788
2009-06-15 23:01:53:640 384 b5c Agent * Base directory: C:\Windows\SoftwareDistribution
2009-06-15 23:01:53:640 384 b5c Agent * Access type: No proxy
2009-06-15 23:01:53:640 384 b5c Agent * Network state: Connected
2009-06-15 23:01:53:687 384 338 Agent *********** Agent: Initializing Windows Update Agent ***********
2009-06-15 23:01:53:687 384 338 Agent *********** Agent: Initializing global settings cache ***********
2009-06-15 23:01:53:687 384 338 Agent * WSUS server: <NULL>
2009-06-15 23:01:53:687 384 338 Agent * WSUS status server: <NULL>
2009-06-15 23:01:53:687 384 338 Agent * Target group: (Unassigned Computers)
2009-06-15 23:01:53:702 384 338 Agent * Windows Update access disabled: No
2009-06-15 23:01:54:420 384 338 Agent * Found 45 persisted download calls to restore
2009-06-15 23:01:54:935 384 338 DnldMgr Download manager restoring 40 downloads
2009-06-15 23:01:56:588 384 338 Agent * Successfully loaded 45 persisted download calls.
2009-06-15 23:01:56:822 384 338 AU ########### AU: Initializing Automatic Updates ###########
2009-06-15 23:01:56:822 384 338 AU AU setting next detection timeout to 2009-06-16 03:01:56
2009-06-15 23:01:56:838 384 338 AU # Approval type: Pre-download notify (User preference)
2009-06-15 23:01:57:540 384 338 AU # Reconnecting download for 45 updates
2009-06-15 23:01:57:540 384 338 AU # Reconnected 45 pending download calls
2009-06-15 23:01:57:540 384 338 AU Obtained Post reboot hr from Agent:8024000c
2009-06-15 23:01:57:540 384 338 AU AU setting pending client directive to 'Forced Reboot'
2009-06-15 23:01:57:540 384 338 AU Cancelled download for invalidated/hidden/unapplicable update(s)
2009-06-15 23:01:57:540 384 338 AU Cancelled download for invalidated/hidden/unapplicable update(s)
2009-06-15 23:01:57:540 384 338 AU Cancelled download for invalidated/hidden/unapplicable update(s)
2009-06-15 23:01:57:540 384 338 AU Cancelled download for invalidated/hidden/unapplicable update(s)
2009-06-15 23:01:57:540 384 338 AU Cancelled download for invalidated/hidden/unapplicable update(s)
2009-06-15 23:01:57:727 384 338 AU Cancelled download for invalidated/hidden/unapplicable update(s)

thanks in advance

Kenneth

Just a thought...try System Restore and go back a day or two (if you have it activated) and see if you can try and run it again without any "interruptions"

Good luck!
Barnabas

Barnabas said:

Just a thought...try System Restore and go back a day or two (if you have it activated) and see if you can try and run it again without any "interruptions"

Good luck!
Barnabas

Click to expand...

I checked that already. Don't have any restore points. It's a fairly new installation.

fingaz said:

Barnabas said:

Just a thought...try System Restore and go back a day or two (if you have it activated) and see if you can try and run it again without any "interruptions"

Good luck!
Barnabas

Click to expand...

I checked that already. Don't have any restore points. It's a fairly new installation.

Click to expand...

I reread the OP and realized that I said SP1 and SP2 didn't work. What I meant was that I installed them manually hoping they would fix whatever files seem to be having the problem but that was unsuccessful. SP1 and SP2 are now installed but windows update still does not work.