Windows Update Failure - Error Code 80073712

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Windows Update Failure - Error Code 80073712 . tried everything under the sky. forusm say abotu deleting the pending.xml file , but there is no such file under winsxs folder (windows\winsxs) . The os is VIsta X64 and if we go into windows update screen we see that all teh updates have failed to install. When we try to download the Windows Update Manager for vista x64 while copyign files it gives the same error code. We have even tried running sfc /scannow , it takes some time , completes the verification (100 %) and says that it found corrupt files but failed to reolve the issue. Please suggest..

Just to update we have also tried the following fix :

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

still no joy...


Sorry to keep on updating the post .... we have norton internet security on the system. we have not tried disabling the firewall before attempting to register the above files. however , we received no error messages while registering the files. we got confirmation after every file registration that the dll file has been registered successfully
 

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I think there is no more step left in the course book .. hence no replies... no worries , i am making our friend run a factory image restore on the hard drive. Windows Mail as always gave me some hiccups while exporting the messages as it came up with an error which said that the external HDD where i was saving the file , was running out of space (Genius!!! , the external HDD has 195 GB of free space and the file we were copying is 296 MB ) or the messages are corrupt. I then had to turn off the UAC, copy the actual Windows Mail folder at a differet location on the HDD and change the file attributes and finally it got copied on the external drive manually(Microsoft should have had reasons to release Widnwos 7).... neways i thank all the viewers for passing by the post and pray to God that i resolve the issue as early as possible.
 

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My Computer

System One

  • Manufacturer/Model
    CUSTOM BUILT BY ME
    CPU
    AMD PHENOM II X3 710 2.6GHZ Overclocked to 3.25GHZ Stable
    Motherboard
    Ecs Gf8200a Phenom-2 X4 Quad Core Mboard
    Memory
    8BG PC5300 4 x 2GB OCZ
    Graphics card(s)
    PCI-E ATI HD 4670 1GB Overclocked 4GB Total
    Sound Card
    Onboard 7.1 HD AUDIO
    Monitor(s) Displays
    55" Vizio LCD
    Screen Resolution
    1600 x 1200 HD
    Hard Drives
    1TB Seagate, 1TB Hitachi, 250GB Maxtor, 250GB Seagate
    PSU
    Kingwin ABT-610MM Maximum Power 610 Watt ATX 12V
    Case
    GENERIC
    Cooling
    Zalman CNPS7500-AlCu LED Universal CPU Cooler, 4 CASE FANS
    Mouse
    MICROSOFT WIRELESS MOUSE
    Keyboard
    MICROSOFT WIRELESS KEYBOARD
    Internet Speed
    CABLE 15MBPS
What error could it not fix? See the tip in the SFS tutorial.
 

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  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista, Intel X25-M G2 160 GB for W7, Maxtor OT III External HDD, WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
Flavius said:
Have you tried this?The "Windows Features" dialog box is empty in Windows Vista, or you receive an error message that includes the following code when you try to use Windows Update: "0x80073712"

Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows Server 2008 R2 Release Candidate, and for Windows 7 Release Candidate

How do I reset Windows Update components?
Click to expand...

I tried everything my friend .... as i said i left no stones unturned ... i finally got so freaked out that i went to the microsoft forum and puked my frustration ... :mad:

What i have observed that the Microsoft guys after their usual "mumbo-jmbos" advise you to run a repair installation ( in place upgrade),,, which i think might not be the answer to the problem ... we finally had to reinstall the OS which solved the problem. But the woes were not settling down... the guy then asked me to install a Dell Printer 920 AIO on his VIsta 64 BIt XPS system... he advised me to use the old XP drivers for the printer to do that job , which obviouslly failed .... in the end .... a pretty disgusting call... Neways , i still have nto been able to find the answer for the error message.
 

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LOL :roflmao: gotta love Micro$oft, some of them don't even know their own software.
 

My Computer

System One

  • Manufacturer/Model
    CUSTOM BUILT BY ME
    CPU
    AMD PHENOM II X3 710 2.6GHZ Overclocked to 3.25GHZ Stable
    Motherboard
    Ecs Gf8200a Phenom-2 X4 Quad Core Mboard
    Memory
    8BG PC5300 4 x 2GB OCZ
    Graphics card(s)
    PCI-E ATI HD 4670 1GB Overclocked 4GB Total
    Sound Card
    Onboard 7.1 HD AUDIO
    Monitor(s) Displays
    55" Vizio LCD
    Screen Resolution
    1600 x 1200 HD
    Hard Drives
    1TB Seagate, 1TB Hitachi, 250GB Maxtor, 250GB Seagate
    PSU
    Kingwin ABT-610MM Maximum Power 610 Watt ATX 12V
    Case
    GENERIC
    Cooling
    Zalman CNPS7500-AlCu LED Universal CPU Cooler, 4 CASE FANS
    Mouse
    MICROSOFT WIRELESS MOUSE
    Keyboard
    MICROSOFT WIRELESS KEYBOARD
    Internet Speed
    CABLE 15MBPS
Hi,

I had a similar problem but seem to have got it working... I'm not convinced of the logic but here's what I did:
- I had the Windows Firewall service (mpssvc) disabled - when I checked for Updates it came up with error 80073712 as above.
- However by enabling the service (now this is where I'm going to be a little vague - there is a service which controls whether the Windows Firewall is on.. it is that service which I had to enable) I was able to get updates to work. I will try and post here again if I have more information.

To be clear though the Firewall itself is disabled.

Hope this helps
 

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System One

darrensimons said:
Hi,

I had a similar problem but seem to have got it working... I'm not convinced of the logic but here's what I did:
- I had the Windows Firewall service (mpssvc) disabled - when I checked for Updates it came up with error 80073712 as above.
- However by enabling the service (now this is where I'm going to be a little vague - there is a service which controls whether the Windows Firewall is on.. it is that service which I had to enable) I was able to get updates to work. I will try and post here again if I have more information.

To be clear though the Firewall itself is disabled.

Hope this helps
Click to expand...

This error addressed to some damages in WinSxS folder -solutions:fill missing/corrupted files (only if damages or not too big) or repair instalation.

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

When it finish type in cmd.exe

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt file

2.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
even if this tool don't solve problem it create CheckSur.log file in C:\Windows\Logs\CBS folder

Both sfcdetails.txt and CheckSur.log files attache to post
 

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I've had this issue on a Windows 7 x64 PC, and eventually got to the bottom of it. As Flavius (above) says - I had to use the System Update Readiness tool. I then had to copy a few files from another PC to fix it. Instructions are at DIY Media Home
 

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