steveodaniel
New Member
My laptop, Toshiba model M305D, has been down about 6 days. I went to microsoft technical, put in a request but got no reply. This is the first problem I've had since buying the laptop new August, 2008. It has an AMD 64 bit processor and runs Vista home premium 64 bit. It has been kept up-to-date with windows update.
THE PROBLEM: The last time it was receiving updates it became stuck in a loop. It was processing update stage 3 of 3 at the 96% complete point when it restarted the computer to complete installation. Only, it keeps restarting and going through this update install process. It does this over and over.
I used the F8 on startup method to get to a help screen hoping to get into the safe mode. I got to the help screen.
The computer will not go into the "safe mode" using any of the choices presented on this screen, but instead goes right back to update screens described above when one of the choices is selected. I had hoped to get access to restore but could not.
How can I get past this to get back up and running?
THE PROBLEM: The last time it was receiving updates it became stuck in a loop. It was processing update stage 3 of 3 at the 96% complete point when it restarted the computer to complete installation. Only, it keeps restarting and going through this update install process. It does this over and over.
I used the F8 on startup method to get to a help screen hoping to get into the safe mode. I got to the help screen.
The computer will not go into the "safe mode" using any of the choices presented on this screen, but instead goes right back to update screens described above when one of the choices is selected. I had hoped to get access to restore but could not.
How can I get past this to get back up and running?
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