After Windows update 15 jan 09 IE7 stopped working

S

Silverfisken

New Member
After Update from Windows Update 090115, my IE7 has stopped working and responding. The IEUser.exe process is active but no window.
Tried to run the IE in secure mode and reset IE7 but nothing happens.

I've installed Security update for Vista KB958687
Windows tool remove of ... january 2009 kb960714
I don't know if it is these updates that crashes IE7.But I think it was after these
it happened.

Installed Firefox to be able to surf, but I want IE7 to be fixed.

How can I fix IE7?

/Vista Ultimate swedish 32 bit
 

My Computer

System One

Silverfisken said:
After Update from Windows Update 090115, my IE7 has stopped working and responding. The IEUser.exe process is active but no window.
Tried to run the IE in secure mode and reset IE7 but nothing happens.

I've installed Security update for Vista KB958687
Windows tool remove of ... january 2009 kb960714
I don't know if it is these updates that crashes IE7.But I think it was after these
it happened.

Installed Firefox to be able to surf, but I want IE7 to be fixed.

How can I fix IE7?

/Vista Ultimate swedish 32 bit
Click to expand...

The easiest point to start with, silverfish, is probably to check if you have a restore point older than that date.

And by the way, welcome to the forum.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista, Intel X25-M G2 160 GB for W7, Maxtor OT III External HDD, WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
Thanks,
I tried uninstalling the updates and also an early restore point but this didn't work (It said it couldn't be restored). Maybe I have to go to restore point in december 2008..

Does anybody else have a problem with IE7 after windows update?

Edit:
Strange, I got an trojan warning from Norton Antivirus and it said that it needed to restart the system because it found Trojan Vundo
http://www.symantec.com/security_response/writeup.jsp?docid=2004-112111-3912-99
I pressed repair in Norton Antivirus and restarted my system. And now IE7 works!
I looked at the Norton Antivirus detail log of what the Trojan infected.
It was 129 registerposts, 13 files, 8 processes, 1 service
And if I looked at the register posts I found some links to Internet Exlorer.
If I looked at the 8 processes it has infected it was IE (iexplorer.exe) and rundll32.dll from different location on the harddrive.

So maybe it was this Trojan.
 
Last edited:

My Computer

System One

Silverfisken said:
Thanks,
I tried uninstalling the updates and also an early restore point but this didn't work (It said it couldn't be restored). Maybe I have to go to restore point in december 2008..

Does anybody else have a problem with IE7 after windows update?
Click to expand...

I have some smaller issues, I suspect was related to an update, but as in your case, there could be other explanations. I am waiting for IE8. Would you by chance have run any registry cleaner? Some suggestions:

1. Run an AV program like e.g. Malwarebytes, preferably from safe mode. You may also want to use an additional one, like Spybot S&D or SUPERAntiSpyware (in these two cases, make sure not to install anything memory resident, e.g. TeaTimer, as it may interfere with your ordinary AV program). Also test the Vista Malicious Software Removal Tool.
2. Try loading IE7 without add-ons (Start - All Programs - Accessories - System Tools). If this works, then disable all add-ons in normal mode, and test if this helps. If it does, enable the add-ons 3 by 3 to identify the trouble maker.
3. Try running the system files checker. It may replace any damaged file.

You can also read the "general troubleshooting advice" on this page. It provides some additional suggestions. There are other troubleshooting lists on the Internet, but failed to find them right now.

An option could be to install IE8 beta, but I have myself no experience of this one. You may find out more with help of the search function higher up on this page.

If nothing helps, to give other people eager to help some clues, why not check the event log (Start - Search for Event Viewer and look in Custom views, Admin Events) and the Reliability Monitor (search again). The prolem Report and Solutions Center may also be a help. I am sorry, but it seems I cannot remember their names in Swedish :o. Publish the result here.

Edit: You wrote the latest message when I was writing this! You may have found your problem
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista, Intel X25-M G2 160 GB for W7, Maxtor OT III External HDD, WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
Silverfisken said:
After Update from Windows Update 090115, my IE7 has stopped working and responding. The IEUser.exe process is active but no window.
Tried to run the IE in secure mode and reset IE7 but nothing happens.

I've installed Security update for Vista KB958687
Windows tool remove of ... january 2009 kb960714
I don't know if it is these updates that crashes IE7.But I think it was after these
it happened.

Installed Firefox to be able to surf, but I want IE7 to be fixed.

How can I fix IE7?

/Vista Ultimate swedish 32 bit
Click to expand...

IEUser.exe is not the Internet Explorer program!! The process name for IE is "iexplorer.exe".

Your problem is likely unrelated to your Windows Update, and is instead a virus that you caught near that time-frame.

Your first step to remove that virus.

As well, for future safety, take some basic precautions: Use something other than IE for browsing, and something other than MS Mail / Outlook for email. IE and Outlook are known vectors for virus authors. Do not download software from unreputable sites. Do not open attachments from unknown senders, or suspicious attachments from known senders.

For a web broswer, I would recommend either Firefox or Opera.
For an email client, I would recommend Thunderbird.

I would also recommend something other than Norton or McAffee for antivirus. They are well known in my line of work to be slow, bloated and inneffectual at catching viruses.
 

My Computer

System One

You must log in or register to reply here.
Back
Top