Solved Error Code: 80070652

vdel14

vdel14

New Member
I have a series of 7 updates that I've been trying to download and install for a few days now, and all I keep getting is this error code (80070652) and failed updates. This is the third or fourth batch of updates I've had troubles with.

Any idea how to fix this problem?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron I1420
    CPU
    Intel Centrino- Intel(R) Core(TM)2 Duo [email protected] GHz
    Memory
    220 GB, RAM 4.0 GB
    Hard Drives
    External Hard Drive: Western Digital MyPassport Essential
Hi,

The Dell Support software that came pre-loaded on my computer was corrupted (sprtcmd.exe). After getting that off the computer everything that was wrong with the computer (and of course, none of the friendly folks at Dell could help) was fixed as well.

I found the file located in ProgramFiles\CommonFiles\Supportsoft\bin.

When I got rid of that program, all the Windows Updates installed.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron I1420
    CPU
    Intel Centrino- Intel(R) Core(TM)2 Duo [email protected] GHz
    Memory
    220 GB, RAM 4.0 GB
    Hard Drives
    External Hard Drive: Western Digital MyPassport Essential
Thanks for sharing the solution with us vdel14.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
To uninstall the software, you'll want to do it from a safe-mode start.

I couldn't get it off from there so I had to buy and install SystemMechanic and scan my computer for corrupt software and have it remove it.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron I1420
    CPU
    Intel Centrino- Intel(R) Core(TM)2 Duo [email protected] GHz
    Memory
    220 GB, RAM 4.0 GB
    Hard Drives
    External Hard Drive: Western Digital MyPassport Essential
In case that didn't work for you, here is what worked for me:
I was experiencing same problem with Windows Vista Home Premium 32 Bit version. I fixed it using info from various sites. Being very specific: I opened “task manager” using control/alt/ delete keys simultaneously. Click process tab & select “show processes from all users”. Click “image name” column to sort alphabetically. Look for two different “msiexec.exe” processes. Click 1st one & click “end process” box at bottom right of task manager screen. Do the same for 2nd “msiexec.exe”. Close task manager. Go to control panel, Security, check for updates and click install updates. My system was then able to successfully complete previously failed updates. You may have to do it again if future updates fail.
 

My Computer

System One

Stopping “msiexec.exe" fixed all my software downloads. I have worked with quicken, turbotax, and dell software support with no luck. Thanks!!!!!!!!!
 

My Computer

System One

Thank you all so much! All my update issues are now solved for the moment.

After reading all the info here, I took a different approach.

I brought up Task Manager, clicked on Show processes from all users, and tried to find “msiexec.exe"--hmmmm, not there. I then found and stopped sprtcmd.exe twice. I was then able to install my failed MS OS, Word, and Excel updates successfully.

Just for grins and giggles, I tried to see if this would also fix my problem installing .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5(KB951847; Error code 652) and once again, blessed success!!

Would someone kindly explain to me what "sprtcmd.exe" is and what it does.

Best wishes,
Dee
 

My Computer

System One

After reading this thread, I cured this error on a Windows 7 update.

Task Manager didn't show sprtcmd.exe, but there was a toaster.exe identified as a Dell program. I killed it and the update - which had failed 4 times - ran fine.

Thanks.
 

My Computer

System One

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