Help and Support in Vista

Brink · Sep 26, 2007

Updated 9-26-2007 to include WinHlp32.exe problem.

Shawn

Borna_mir · Nov 4, 2007

Dear Shawn;

Regarding this error message: "The Windows Help (WinHlp32.exe) program is no longer included in Windows" I cheked out Windows Help and Support: KB917607 Article and downloaded the x86 patch for my 32bit windows but I'm affraid to install it on my computer because in the article there was a list of known issues which I may encounter, such as:

Macros are disabled
Cannot access .hlp files that are stored on intranet sites
Noninteractive user access has been blocked
Drag-and-drop functionality has been disabled
Dependencies on “How to Use Help” files

What is your opinion? Is it safe to install this patch?

Thanks: Borna

Brink · Nov 4, 2007

Hi Borna mir,

Yes, it is safe to install the patch. If you have any of the listed problems, then the KB917607 article shows you how to resolve them towards the bottom of it.

Shawn

Borna_mir · Nov 14, 2007

Dear Shawn:

I installed Winhlp32.exe patch but now there's an error after opening help files: "There was a problem running the macro (1037)".

According to "Doug M. in NJ" I should add this syntax to my registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
"AllowIntranetAccess"=dword:00000001

Doug Says "the syntax above is for a .REG file. Paste the lines into Notepad, then save and merge the file."

I have never added something to registry, so I need a little more explanation please!! What should be the extention of notepad file? and how it should be merged?...

Sorry if it is a dumb question.
Thanks: Borna

Brink · Nov 14, 2007

MS KB917607 WinHelp32 Patch :

You can read more on this towards the bottom of this link under Registry entries and group policies:
Windows Help and Support: KB917607 Article

FOR:
32 bit [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
"AllowIntranetAccess"=dword:00000001

and added for:

64 bit [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
"AllowIntranetAccess"=dword:00000001

1. To Add WinHelp - Click on 32_Bit_Add_WinHelp.reg or 64_Bit_Add_WinHelp.reg below to download it for you version of Vista.

2. To Remove WinHelp - Click on Remove_WinHelp.reg below to download it.

3. Click on Save, and save the .reg file to the Desktop.

View attachment 32_Bit_Add_WinHelp.reg < Click To Download 32 bit Vista Version

View attachment 64_Bit_Add_WinHelp.reg < Click To Download 64 bit Vista Version

View attachment Remove_WinHelp.reg < Click To Download for both Versions

4. Right click on the .reg file (on Desktop) fand click on Merge.

5. Click on the Run button in the Security Warning pop-up.

6. Click on Continue (UAC), Yes, and then OK when prompted.

7. You may need to Log off and log on, or restart the computer to apply the changes.

8. When done, you can delete the .reg file (on Desktop).

That's it,
Shawn

Borna_mir · Nov 29, 2007

Thanks A lot Shawn, You're the BEST!!! It Worked Fine.

Brink · Nov 29, 2007

Your welcome Borna,

Glad it helped you. Thank you for the feedback.

Shawn

Rita Belserene · Jan 30, 2008

Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001

Brink · Jan 30, 2008

Hi Rita,

Thank you for providing this, but are you sure?
When I go to the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft location in the registry, I do not even have a WinHelp key there.

Both Microsoft KB articles that you are referring to from above say that it is for the 64 bit Vista as well.

The Windows Help (WinHlp32.exe) program is no longer included in Windows operating systems starting with Windows Vista

and

Download details: WinHlp32.exe for Windows Vista

You may be correct, but could you provide a KB article or something on this to help clear up any confusion?

Thank you,
Shawn

timmytommya5 · Feb 22, 2008

thanks a lot for this solution,i was lost in between to fix this but finally i got it right.thanks once more a lot

Brink · Feb 22, 2008

Your welcome TimmyTommya5, and welcome to Vista Forums. :party:

Which part were you lost at so that I can update it to make it easier?

Thank you,
Shawn

timmytommya5 · Feb 22, 2008

its just where i have to download it from,it was 2 options and it didnt specify if it was vista or wxp,so i got the first one and it didnt work,then i took the second option instead,most times itd kind of difficult to get it done becos my pc is on swedish and i am trying to change my ie7 head name now and now am facing same prob...

Brink · Feb 22, 2008

TimmyTommya5,

Oh Ok.

If you are wanting to change the IE7 title bar name, this should help you.

http://www.vistax64.com/tutorials/68161-internet-explorer-title-bar.html

Shawn

timmytommya5 · Feb 22, 2008

I have been there shawn,but the things in there didnt correspond with what i have on here,its just a different thing enterely, i dont want to do some thing that will destroy any thing on my computer more..
but what i have on it i mean the bar is windows explorer provided by yahoo,and that sucks!
timmy

timmytommya5 · Feb 22, 2008

but the biggest problem i have right now is that when ever i restart my computer i have to download a new flash player 9,i cant watch yahoo music videos and more on yahoo but with msn its no problem to see videos,but on yahoo i have to download each time i come on my pc,what can i do and on the ADOBE FLASH PLAYER & PLUGIN ITS (red X )SIGN ON IT.this is been a big problem for me,also my history bar is gone for over 4months now. a lot of problem Shawn.

timmy

Brink · Feb 22, 2008

Timmy,

I would not mess with the IE7 title bar then. It's probably from a program you installed from Yahoo. (EX: Toolbar)

For the Adobe Flash Player, see if running the uninstaller program, restart the computer, then reinstalling the Adobe Flash Player will help.

Uninstaller:
How to uninstall the Adobe Flash Player plug-in and ActiveX control

Adobe Flash Player:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BIOW

Hope this helps,
Shawn

timmytommya5 · Feb 22, 2008

I have done this every time,it doesnt help the problem at all.when i uninstall and re install its ok but the red sign on the flash player in the download files in the control panel still remains,thats why i have to remove and downlaod all the times,if i can get rid of the red sign on it then thís problem will not persist any more.

Brink · Feb 22, 2008

I'm afraid I'm at a loss to Timmy. You might post a separate post in one of the forums or newsgroups for this problem to see if someone that has also experienced this may have a solution for you.

Sorry,

Shawn

timmytommya5 · Feb 22, 2008

ok shawn.

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