Downloads from internet including email attachments immediately deleted

J

jstnbrg

Member
Any file downloaded from the internet is immediately deleted, regardless of the browser used (Chrome, Firefox, IE9), regardless of whether or not antivirus software is installed (currently AVG 2013 but this has happened with previous versions of AVG and Microsoft Security Essentials), and regardless whether or not Windows Firewall is turned on. Internet Explorer reports that the download in question contained a virus and was deleted. I've run AVG from a rescue disk and found the computer to be uninfected.

Also tried downloading from Safe Mode with Networking and from a new User Account. Will try clean boot now.

Clean boot didn't work either.
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 435MT
    CPU
    corei7 920
    Motherboard
    don't know
    Memory
    6g
    Graphics card(s)
    ati radeon hd 4670
    Sound Card
    realtek high definition audio
    Monitor(s) Displays
    Dell s2409w
Hi,

If you are having problems with the files deleting immediately on download you might want to download Malwarebytes from another computer to a USB drive or CD and then transfer it to the possibly infected system. You can use these instructions for downloading and running Malwarebytes...

mbam-3.jpg
Please download Malwarebytes Anti-Malware to your desktop.



  • Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan as shown below.


    MBAM-2.jpg
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.





The log can also be found here:


Windows 2000 & Windows XP:
C:\Documents and Settings\<USERNAME>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Windows Vista & Win7:
C:\Users\<USERNAME>\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs
----------
 

My Computer

System One

Already tried that. And as I said, I ran AVG from a rescue disk as well. I do not believe that this is a virus.

I did try something I found on a similar thread that worked for Firefox alone: browser.download.manager.scanWhenDone to false in about:config. But I'd like to solve the underlying problem in Vista.
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 435MT
    CPU
    corei7 920
    Motherboard
    don't know
    Memory
    6g
    Graphics card(s)
    ati radeon hd 4670
    Sound Card
    realtek high definition audio
    Monitor(s) Displays
    Dell s2409w
I agree about scanning with malwarebytes. Vista does not just delete files.
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
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