When I click on the windows defender icon I am prompted with this pop up (see attachment). It says to contact the administrator, but I am the administrator. I am having similar problems when deleting programs. Hopefully what ever the solution to this problem is will fix my other problems.
I'm having trouble accessing windows defender
- Thread starter kreed614
- Start date
Madhur B
Dell Social Media Team
Hi kreed614,
Let us try to uninstall a program in safe mode with networking and check if it wokrs. Please refer following link to get into safe mode with networking: http://www.vistax64.com/tutorials/123496-safe-mode.html
In order to uninstall a program in Safe mode, we need to install SafeMSI. Use the following link to download and install SafeMSI: JSI Tip 9233. SafeMSI.exe freeware starts Windows Installer in Safe Mode.
Now, try to uninstall any program now.
Also, we can run a scan on the computer to check for virus or spyware. Restart the computer to normal mode. Refer the link to download Microsoft Security Essentials and Malwarebytes.
Microsoft Security Essentials: |MG| Microsoft Security Essentials for Windows 4.1.0522.0 Download
Malwarebytes: Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
Download and install the programs, Run a complete scan using both the software’s.
Refer following link for more information: this operation has been cancelled due to restrictions in affect on - Microsoft Community
Kindly let me know the results.
Let us try to uninstall a program in safe mode with networking and check if it wokrs. Please refer following link to get into safe mode with networking: http://www.vistax64.com/tutorials/123496-safe-mode.html
In order to uninstall a program in Safe mode, we need to install SafeMSI. Use the following link to download and install SafeMSI: JSI Tip 9233. SafeMSI.exe freeware starts Windows Installer in Safe Mode.
Now, try to uninstall any program now.
Also, we can run a scan on the computer to check for virus or spyware. Restart the computer to normal mode. Refer the link to download Microsoft Security Essentials and Malwarebytes.
Microsoft Security Essentials: |MG| Microsoft Security Essentials for Windows 4.1.0522.0 Download
Malwarebytes: Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
Download and install the programs, Run a complete scan using both the software’s.
Refer following link for more information: this operation has been cancelled due to restrictions in affect on - Microsoft Community
Kindly let me know the results.
My Computer
System One
-
- Manufacturer/Model
- Custom
- CPU
- AMD FX-4100
- Motherboard
- Gigabyte
- Memory
- 4Gb
- Graphics card(s)
- ATI 5450
- Screen Resolution
- 1600*900
- Internet Speed
- 10Mbps
I put my computer in safe mode but when I tried to uninstall some programs nothing happened when I right clicked. I ran the anitvirus that you suggested and it found some things that it had to repair. I still cannot get into windows defender though. I have messed with the security settings but I haven't been able to find the setting that allows me to access windows defender.
My Computer
Welcome
Defender may be a separate issue from the others. If you are using Micorosoft Security Essentials, you are not suppose to use Defender.
If the above is not your situation, try an SFC to see if we can locate the problem.
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
If the problem has just started a system restore will most certainly solve your problem.
http://www.vistax64.com/tutorials/76905-system-restore-how.html
If possible go back a week before the problem.
Defender may be a separate issue from the others. If you are using Micorosoft Security Essentials, you are not suppose to use Defender.
If the above is not your situation, try an SFC to see if we can locate the problem.
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
If the problem has just started a system restore will most certainly solve your problem.
http://www.vistax64.com/tutorials/76905-system-restore-how.html
If possible go back a week before the problem.
My Computer
System One
-
- Manufacturer/Model
- Dell XPS420
- Memory
- 6 gig
- Graphics card(s)
- ATI Radeon HD3650 256 MB
- Sound Card
- Intergrated 7.1 Channel Audio
- Monitor(s) Displays
- Dell SP2009W 20 inch Flat Panel w Webcam
- Hard Drives
- 640 gb
- Cooling
- Fan
- Mouse
- Dell USB 4 button optical
- Keyboard
- Dell USB
- Other Info
- DSL provided by ATT