Solved VIRUS or SCAM or WHAT?

B

Barbee

Member
I'm in big trouble.

I was playing Words with Friends on Facebook when an obtrusive window popped up asking me to download something... well, I had was in the process of downloading a game at the same time and thought this was the prompt to install the game... it wasn't. Now no matter what I click I get a form to buy Vista Antispyware 2012 and the screen won't go away. So I decided to go ahead and buy it for $59. so I could get
rid of it and it refused my perfectly good credit card.

Now I am worried. I called the bank and had the credit card stopped. But I still can't use anything. I'm using a friends computer to write this. Is this really from Vista? One screen says I have virus "Trojan-BNK.Win32.keylogger.gen".

Is there anything I can do? I can't get emails so I'll have to check back.

:cry:
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
Barbee said:
I'm in big trouble.

I was playing Words with Friends on Facebook when an obtrusive window popped up asking me to download something... well, I had was in the process of downloading a game at the same time and thought this was the prompt to install the game... it wasn't. Now no matter what I click I get a form to buy Vista Antispyware 2012 and the screen won't go away. So I decided to go ahead and buy it for $59. so I could get
rid of it and it refused my perfectly good credit card.

Now I am worried. I called the bank and had the credit card stopped. But I still can't use anything. I'm using a friends computer to write this. Is this really from Vista? One screen says I have virus "Trojan-BNK.Win32.keylogger.gen".

Is there anything I can do? I can't get emails so I'll have to check back.
Click to expand...
No, sorry it is not from Vista. It is a scam to get your money. I think that the wrong people, now, have your credit card. Its goof you called the back and reported it, so that you will have leverage if any phoney charges appear. In addition, ask for a new number.
That being said, I will get the help of our experts, Jacee, to solve the computer problem. If you follow my instructions and those of Jacee, your problem will be quickly resolved. She is one of our best, it will be worth the wait. Good luck

:cry:
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
If it says Trojan, it's a virus. You did a good job calling the bank, then at least they don't get the money. Try uninstalling the program or resetting your computer to factory conditions or an earlier saved state. Or you could get a legit antivirus program that will get rid of that one, but that's if the Trojan will let you install it.
 

My Computer

System One

richc46 said:
Barbee said:
I'm in big trouble.

I was playing Words with Friends on Facebook when an obtrusive window popped up asking me to download something... well, I had was in the process of downloading a game at the same time and thought this was the prompt to install the game... it wasn't. Now no matter what I click I get a form to buy Vista Antispyware 2012 and the screen won't go away. So I decided to go ahead and buy it for $59. so I could get
rid of it and it refused my perfectly good credit card.

Now I am worried. I called the bank and had the credit card stopped. But I still can't use anything. I'm using a friends computer to write this. Is this really from Vista? One screen says I have virus "Trojan-BNK.Win32.keylogger.gen".

Is there anything I can do? I can't get emails so I'll have to check back.
Click to expand...
No, sorry it is not from Vista. It is a scam to get your money. I think that the wrong people, now, have your credit card. Its goof you called the back and reported it, so that you will have leverage if any phoney charges appear. In addition, ask for a new number.
That being said, I will get the help of our experts, Jacee, to solve the computer problem. If you follow my instructions and those of Jacee, your problem will be quickly resolved. She is one of our best, it will be worth the wait. Good luck

:cry:
Click to expand...
I will wait. I can't seem to download anything. I found a way to bypass and get on the web but I can't get my emails. I have a link on my desktop to Big Fish Games and for some reason it is the only one not blocked... from their site I can get to Internet. I have to keep closing those darned windows. No hurry, I'm going to bed now and will be at work until late afternoon tomorrow so I hope I hear from Jacee by then. So no hurry.
 

My Computer

System One

In that Bleeping Computer guide. Automated instructions, step 3. if you can not do that, you best start looking for a clean computer to make the cd/dvd or flash drive to use now. If you can change passwords or anything from the computer you are using now, then by all means do so. In the meantime, you may want to un hook the infected computer from the internet til you are able to start fixing it.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Mouse
    PS/2 Compatible Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
I managed to open AVAST and do a scan, deleted two threats, and then did a boot scan. I still am locked out of all my programs. When I try to open something a box comes up asking me what program I want to open it with.

CAN SOMEONE PLEASE HELP???? I'M VERY FRUSTRATED.
 
Last edited:

My Computer

System One

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2, 4TB Samsung 990 PRO PRO M.2, 8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system, Logitech BRIO 4K Pro webcam, HP Color LaserJet Pro MFP M477fdn, APC SMART-UPS RT 1000 XL - SURT1000XLI, Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
These are to open files... I can't open programs. My mail program, my Internet browsers, my genealogy program, my PSP7, my games.... This is a nightmare.

I managed to get Avast open and scanned my disk, did a boot scan (took all day) and now the popups are thankfully gone but I can't get anything to work.

I have no idea what program I need to open other programs.:cry:
 

My Computer

System One

Barbee,

I'm not sure what you meant. Were you able to merge the .reg file downloads for the .exe and .lnk options?

Since you were able to scan your system at boot, you might see if you may be able to do a system restore using a restore point (if available) dated before this all happened to hopefully undo the damage.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2, 4TB Samsung 990 PRO PRO M.2, 8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system, Logitech BRIO 4K Pro webcam, HP Color LaserJet Pro MFP M477fdn, APC SMART-UPS RT 1000 XL - SURT1000XLI, Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
I tried doing a restore but nothing happened when I clicked restore. Since the first hard drive I had in this computer crashed 3 yrs ago and Geek Squad installed a new drive I have not been able to use restore. Not sure why. I did not try the link you gave me above because I am afraid. It sounds complicated. I'm not much of a computer geek. I have "logmein" so my son in another state can help me with this type of stuff, but I can't get that to open either. Grrrrrrrrrrrrrrrrr.
 

My Computer

System One

:pOK I did it and it worked!!! I'm fixed. HUGS to you for your help. At first it didn't want to open but I kept clicking and finally it worked. I only did .exe do I have to do the other one too?
 

My Computer

System One

That's great news Barbee. No need to use the .lnk download if everything is working fine now. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2, 4TB Samsung 990 PRO PRO M.2, 8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system, Logitech BRIO 4K Pro webcam, HP Color LaserJet Pro MFP M477fdn, APC SMART-UPS RT 1000 XL - SURT1000XLI, Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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