Kaspersky found something, now how do I get rid of it?

This should be obvious, but I can't tell. It found those two things there- part of HP Games that came with the PC 3 years ago. How do I get rid of them with Kaspersky?
(I also noticed this is found on D: FACTORY IMAGE; not the C Drive.)

eknirb said:

This should be obvious, but I can't tell. It found those two things there- part of HP Games that came with the PC 3 years ago. How do I get rid of them with Kaspersky?

Click to expand...

I don't have Kaspersky, I use SpyBot S&D.
Whatever AV program ( assuming it's Kaspersky ) that caught the Trojans, does it not have a button such as " remove " or similar ?

well, i sure as heck don't see it! (yet.)

If it's in your Recovery Partition, I would be careful before concluding it is a trojan and not a false positive from Kaspersky.

Run Malwarebytes on that partition and see if it comes up with the same thing. If not, then that leads to further doubt.

I recommend you contact technical support at the computer manufacturer and explain the problem. Have them confirm the file is valid or not. Go to the file location and right click on it and click on properties and have tech support validate the create date, modification date, file size, and any other information to be sure it is real and not a replacement. If they confirm it should be there and the info matches up, then it's a false positive by Kaspersky and I'd ignore it. If not, ask them what to do and if deleting it will affect your ability to recover. Ask if they can download you a good replacement copy so when you delete the questionable one, you'll still have the good one to replace it and that should solve the problem.

I hope this helps.

Good luck!

let me ask you this- doing a fall scan took CPU to 100 and the fan kicked on. Is that normal? And safe?

Running the CPU at 100% is not good for very long - I'd restart if it stays that way for more than 30-60 minutes (closer to 30 actually) - especially on a laptop (but the fan turning on full when that occurs is normal and good). The thing is, when it's there, everything really slows down because the system is maxed out and it produces a lot of heat (thus the need for the fan). I've had it happen to me on occasion when I have 15-20 IE windows open (all with multiple tabs) with Outlook and Word and a bunch of other stuff and basically end up needing to restart because even closing almost everthing doesn't seem to reduce it back to the normal 10% range. I now open only one or two IE windows and things are fine. Unfortunately, I can't increase beyond the 2GB I have so I have had to learn to change my habits (and maybe IE9 helped a bit). What else was happening during the scan (and which scan was it - Kaspersky or Malwarebytes)? When MBAM scans, I've seen my CPU get up to 40-50% or so since I rarely close out anything when doing it - so it does take up some resources but it shouldn't max you out unless you have a lot of other stuff also running and are in the 30-40% range when starting it.

Incidentally, in case you're wondering, I don't think this has anything to do with possibly being infected - scans just take a lot of resources.

What did the manufacturer have to say about it? Were they able to confirm the validity? Were they able to tell you the consequences of deleting that file (or what it was used for)? Were they willing to send you a replacement file?

didnt ask about that file- it's obviously been there for three years, not worrying about it. I've just never seen a program peg the processor like that before.

I'd recommend you revise the scan to no longer include the Recovery Partition. It isn't really necessary as those files are already pretty much isolated and I've never heard of case of a confirmed and verified infection getting from the system partition or other partitions or drives to the Recovery Partition or of only the Recovery Partition (unless someone was using the Recovery Partition for other purposes instead of leaving it completely alone - adding nothing whatsoever to it).

I hope this helps.

Good luck and Best wishes.