How to restore my Internet connection

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brobe128

New Member
My wife unistalled Norton 360 because it had expired. She was prompted to restart to complete the uninstall. Upon restart she is now unable to connect to internet as well as turn on my firewall. I talked to Geak Squad and they recommended I Refresh my OS. But they went on to say it would be to difficult over the phone. She is in Germany and it would be difficult to take in. Please help because I am deployed in Iraq and really want to communicate with my family.
 

My Computer

System One


brobe128-

I found this for you:

It sounds like you removed Norton 360 using the Control Panel and did not use the Norton Removal Tool. Follow the steps below to properly remove Norton 360 from your computer.

1. Since you are unable to connect to the internet, download the Norton Removal Tool onto optical media or a USB drive from another computer.

http://service1.symantec.com/SUPPORT/tsg…

2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well. This will ensure that all traces of Norton 360 are removed from your computer.

After completing the steps above you should be able to connect to the internet, unless there are infections on your system or some other software conflict causing the problem.

Thanks,
Mike

Michael York
Norton Authorized Support Team
Symantec Corporation
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Elite
    CPU
    AMD Phenom 9850 Quad-Core Processor
    Motherboard
    Some Amount of Motherness
    Memory
    6.O GB RAM
    Graphics card(s)
    EVGA nVIDIA GeForce GT 240 512MB DDR5
    Sound Card
    Some Amount of Soundness
    Monitor(s) Displays
    Two Monitors: HP w1907 & Acer P191w
    Screen Resolution
    1440x900 & 1440x900
    Hard Drives
    WD Caviar Blue 500GB
    PSU
    Some Amount of Voltageness
    Case
    Hp Pavilion Elite Case
    Cooling
    Some Amount of Coolingness
    Mouse
    HP: M/N:M-SBQ133
    Keyboard
    HP: Model Number: KB0911
    Internet Speed
    Comcast: 20 MB/S
    Other Info
    I have two monitors! I play Call of Duty: Black Ops & Modern Warfare II - Both on PC. Contact me through my website: ChaseKurry.com
Thanks, I am going to have her try this. We were attempting to load Symantec back on her PC form an Military web site. The last resort we will have to re format her computer.

Thanks
 

My Computer

System One

brobe128 said:
Thanks, I am going to have her try this. We were attempting to load Symantec back on her PC form an Military web site. The last resort we will have to re format her computer.

Thanks
Click to expand...

No problem, let us know the outcome.


 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion Elite
    CPU
    AMD Phenom 9850 Quad-Core Processor
    Motherboard
    Some Amount of Motherness
    Memory
    6.O GB RAM
    Graphics card(s)
    EVGA nVIDIA GeForce GT 240 512MB DDR5
    Sound Card
    Some Amount of Soundness
    Monitor(s) Displays
    Two Monitors: HP w1907 & Acer P191w
    Screen Resolution
    1440x900 & 1440x900
    Hard Drives
    WD Caviar Blue 500GB
    PSU
    Some Amount of Voltageness
    Case
    Hp Pavilion Elite Case
    Cooling
    Some Amount of Coolingness
    Mouse
    HP: M/N:M-SBQ133
    Keyboard
    HP: Model Number: KB0911
    Internet Speed
    Comcast: 20 MB/S
    Other Info
    I have two monitors! I play Call of Duty: Black Ops & Modern Warfare II - Both on PC. Contact me through my website: ChaseKurry.com
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