Security setting won't let me download AVG

P

pussywillow

New Member
Hi, Got new vista home premium pc with Mcfee security for 4 months it as now run out, i also put avast on when i got it so had the two running, i have now tried to put avg on as well for added security but it is saying security settings will not allow file to download, this is just one of the file downlaods i am getting this message for, i have gone to tools and security settings and enabled file downloads done custom settings, gone to administrator, but to no avail any help please
 

My Computer

System One

Hello pussywillow,
You should only run one Anti Virus Program on your computer. Two or more AV progs interefere with each other & don't result in better security. In fact it creates all sorts of problems for your computer & you.
You will need to remove McAfee from your system first following the directions in the link below. Read the instructions very carefully prior to removing. There is a video included for you to watch to assist you.
Reboot on completion.
You will then have to decide if you wish to keep Avast or AVG as you preferred prog. Let us know which you decide on & we will help you with the next step.

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS. Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device Drive 2. [ All as above.] CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Mouse
    Synaptics PS/2 Port touch pad.
    Keyboard
    IBM enhanced
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Thanks for replying, i did uninstall Mcfee but did not know that i had to download a removal tool, do i have to still do that part? Also will keep avast as already on instead of avg was just worried i had enough security on, do i need anything else? sorry for all the questions but after i crashed last time and this a new pc am worried i don't have enough, used to windows xp and vista is a little different for me

Thanks
 

My Computer

System One

pussywillow said:
Thanks for replying, i did uninstall Mcfee but did not know that i had to download a removal tool, do i have to still do that part? Also will keep avast as already on instead of avg was just worried i had enough security on, do i need anything else? sorry for all the questions but after i crashed last time and this a new pc am worried i don't have enough, used to windows xp and vista is a little different for me

Thanks
Click to expand...

Hi pussy willow,
As you have decided on Avast - It would be advisable to run the McAfee Removal Tool. Remnants of the program could well remain on your computer.
You will also need to look in uninstall progs for anything AVG.
For your overall security - initially Anti Virus Prog, Window Firewall, Defender, UAC on & router firewall. Later, when the unwanted AV's have been removed, you can add some good anti malware progs that we can help you with.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS. Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device Drive 2. [ All as above.] CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Mouse
    Synaptics PS/2 Port touch pad.
    Keyboard
    IBM enhanced
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Rosie,
A reminder to watch the video, read the instructions carefully & reboot on completion.
Good luck & keep us posted.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS. Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device Drive 2. [ All as above.] CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Mouse
    Synaptics PS/2 Port touch pad.
    Keyboard
    IBM enhanced
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
pussywillow said:
My security settings will not allow me to download the Mcfee removal tool please advise, this is what i keep getting when i try to download anything
Click to expand...

hi rosie

JMH asked if I could give you a hand. I just need a minute to read the thread. be right back.

Ok so you have removed the Macaffee, and you still are having trouble downloading with the other anti virus, correct?

Just in case you come online while either of us are not could you disable the AVG just to try a download? make sure you re-enable it when you are done.
Let us know the results

Ken

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Hi Rosie,
I'm sure Ken meant to say Avast above.
So just to clarify - disable Avast to try to download the McAfee Removal Tool.
Make sure you re-enable it when you are finished.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS. Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device Drive 2. [ All as above.] CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Mouse
    Synaptics PS/2 Port touch pad.
    Keyboard
    IBM enhanced
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Have disabled avast and still getting security settings will not allow this file to open, have put it back on, have gone into security settings and have file downloads enabled so a bit stuck at the moment


Rosie
 

My Computer

System One

pussywillow said:
Have disabled avast and still getting security settings will not allow this file to open, have put it back on, have gone into security settings and have file downloads enabled so a bit stuck at the moment


Rosie
Click to expand...

Good Morning Rosie

Im sorry this is taking so lond to resolve. Can you do me a favor. Built into vista is a tool called snipping tool. It can take a screen shot of the error message. to launch it go to start> search>type snipping tool.

What I would like you to do is try to open the file and when the error message pops up take a screenshot of it. If the error disappears when you try to take a screenshot you can also use the printscreen button.

Once you have a screenshot you will need to upload it to us. to di that you use the attachment icon (shaped like a paperclip) in the reply form.

Let me know if you need help

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
pussywillow said:
View attachment 16611

Hope i have done that right
Click to expand...

Perfect. we are perplexed as to what is preventing you frome even downloading the update. There are several possibilities. I could be a security setting in you browser, or a policy, or a virus.

Let start by going into your event viewer. go to seaerch and type event viewer. You need to go to the windows log, application tab. Look for errors (they have red in the left hand column). there will be many, look errors that say something relating to the problem. If you find them write down the event ID and source code of them.

Let us know if you need any help with this.

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Rosie

Its just too strange that your browser works for everything else but not to go to anti virus sites. thats why I had you go to malwarebytes.org. You could try one more if you want to convince yourself but I think you Have a TSR virus. We can eliminate it without re-installing you OS but it is obviously safer if we do.

What is on the HD? anything you really need?

here is what I would like you to do. go to search and type msconfig go to the startup tab and uncheck anything that isnt microsoft. then reboot. see if you can go to avg, or any anti virus site and download. If you can we can start eliminating possibilities

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Hi again, run avast and panda scan and coming up clear

Have not done the misconfig one yet as had them running, should i make any back up discs before i do that or will it not affect my pc, i really don't want to lose anything as a new pc, was wondering i have updates to install for IE 8 but do like 7 should i update to 8 would that make any difference
 

My Computer

System One

Rosie

before you decide on IE why dont you try one of the update sitee that you were unable to download from. If you truely are virus free then your original problem probably still exists.

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
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