I've Never Been This Frustrated Over A Pc

P

Platty

New Member
Alright, So I have a virus it seems to be a pretty bad one at that. I am unable to access my Google chrome browser but Luckily am able to use IE but If I try installing let's say AVG when I restart nothing works except MSN I can still chat to people.
This all started when my Norton 360 ran out and I had to switch for a new antivirus.
So when I did that everything just went to hell now I tried reformatting my PC so I could start from scratch, I'm not even worried about backing up files and all that I just simply want to reformat.

So i went to the site of my pc which is A Compaq Presario (SR5510F) And I found out that I can create a recovery disc by going to...

Start > All Programs > Pc & Help Tools > Recovery Disc Creation.

So I Tried making the disc and I get this message "The recovery partition could not be found"
Also I know you can only do this once but I've never done this before So I have no idea what's happening.

Anybody with a clue please give me something, I'd appreciate it lol.
Thanks.
 

My Computer

System One

A virus could potentially mess up your recovery partition.
Do you have the original operating system disks?

If you have time and the inclination, you can download and run malwarebytes.
Can you install AVG in safe mode?
Do you know what virus(es) you have?

If you cannot create a recovery disk and you do not have media to restore your operating system, you might call the manufacturer to see if they will ship the OS for a nominal fee.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
Knoppix Linux Boot CD, Download Disk and Documents, Discuss, Get Help will let you boot unless your computer is fried.I'm not sure on the details to help you but a bunch of companies have a version of it.Somebody here should be able to get you dialed in hopefully gl.

But ya you really need to make those back up disks pronto when you install.I didn't install my PC and the person who did knew my PC came with no disks.Personally it upsets me the computer should come with at least the OS disks.I got into a huge debate with someone about it to no avail.I found out the hard way also :(
 

My Computer

System One

  • Manufacturer/Model
    gateway
    CPU
    intel quad
    Memory
    8 gig
    Graphics card(s)
    nvidia
    Sound Card
    realtek
    Monitor(s) Displays
    19' widescreen
    Screen Resolution
    1440 x 900
    Hard Drives
    581 gb
    Internet Speed
    High speed Comcast cable
I have no disks with it I got absolutely **** lol. I guess I have no choice but to try and acquire one of these disks from the company.
You're right they really should, atleast, Give you the OS disks with your pc regardless if vista or w/e is preinstalled.
 

My Computer

System One

Platty said:
Alright, So I have a virus it seems to be a pretty bad one at that. I am unable to access my Google chrome browser but Luckily am able to use IE but If I try installing let's say AVG when I restart nothing works except MSN I can still chat to people.
This all started when my Norton 360 ran out and I had to switch for a new antivirus.
So when I did that everything just went to hell now I tried reformatting my PC so I could start from scratch, I'm not even worried about backing up files and all that I just simply want to reformat.

So i went to the site of my pc which is A Compaq Presario (SR5510F) And I found out that I can create a recovery disc by going to...

Start > All Programs > Pc & Help Tools > Recovery Disc Creation.

So I Tried making the disc and I get this message "The recovery partition could not be found"
Also I know you can only do this once but I've never done this before So I have no idea what's happening.

Anybody with a clue please give me something, I'd appreciate it lol.
Thanks.
Click to expand...
Hello Platty,
Firstly a friendly bit of advice. Please don't shout at us. [Don't hit Bold type]
When you removed Norton did you use the appropriate removal tool?
Download and run the Norton Removal Tool
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS. Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device Drive 2. [ All as above.] CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Mouse
    Synaptics PS/2 Port touch pad.
    Keyboard
    IBM enhanced
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
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