VISTA uninstall Norton 360 clash with Bitdefender

C

crop_circlemaker

New Member
Hi, I have uninstalled Norton 360 and yet the Firewall is still on, I am unable to turn it off. I have changed anti virus programs to Bitdefender and I think they are clashing so that my pc restarts every 20 mins. Both Bitdefender and Norton 360 firewalls are shown as on. How do I turn off N360 and remove it?
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq dx2300 Microtower
    CPU
    INTEL PENTIUM D 3.00Ghz
    Memory
    2GB
    Monitor(s) Displays
    HP L1940T
BSOD reports:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
stop (0x000000D1, 0x00000002, 0x00000000, 0x8A17B108)
e100b352.sys address 8A17B108 BASE AT 8A16F000 DATE STAMP 45ddde2f
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq dx2300 Microtower
    CPU
    INTEL PENTIUM D 3.00Ghz
    Memory
    2GB
    Monitor(s) Displays
    HP L1940T
Did you use the Norton Uninstaller ( Download and run the Norton Removal Tool )? If not, you are bound to have problems because the normal Vista uninstall does not remove it completely. Even Revo cannot do it.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs 1x60GB OCZ SSD 6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
thank you so much, those snide norton s/w developers make it difficult to remove as a final kick in the nuts
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq dx2300 Microtower
    CPU
    INTEL PENTIUM D 3.00Ghz
    Memory
    2GB
    Monitor(s) Displays
    HP L1940T
OK used the removal program, reinstalled Bit defender worked fine all day then blue screened this time BSOD reports:

DRIVER_IRQL_NOT_LESS_OR_EQUAL
stop 0x000000D1, (0x83A01000, 0x00000002, 0x00000000, 0x8A976108)
e100b352.sys address 8A976108 BASE AT 8A96A000 DATE STAMP 45ddde2f

what is causing this and how do I mend it?
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq dx2300 Microtower
    CPU
    INTEL PENTIUM D 3.00Ghz
    Memory
    2GB
    Monitor(s) Displays
    HP L1940T
Do you have a logitech mouse? If yes, update the driver.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs 1x60GB OCZ SSD 6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
no its a hp mouse. Is this likely to be a driver issue?
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq dx2300 Microtower
    CPU
    INTEL PENTIUM D 3.00Ghz
    Memory
    2GB
    Monitor(s) Displays
    HP L1940T

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs 1x60GB OCZ SSD 6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
thanks, I'll give it a go and see what goes. Having reported the problem, Friday went all day without the mysterious restart and error message, so perhaps it was (intake of breath) a one off gremlin? I'll update and hope its the last of it, if not I'll report back. Thanks again for the help so far
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq dx2300 Microtower
    CPU
    INTEL PENTIUM D 3.00Ghz
    Memory
    2GB
    Monitor(s) Displays
    HP L1940T
no good, yesterday was fine, this morning it blue screened. Are there any other tests I can run to see what is causing it?
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq dx2300 Microtower
    CPU
    INTEL PENTIUM D 3.00Ghz
    Memory
    2GB
    Monitor(s) Displays
    HP L1940T
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