SYMPTOMS
When you try to install a new hardware device on a Windows Vista-based computer, Windows Vista cannot install the driver for the hardware device successfully. Additionally, you may sometimes receive the following error message: Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it.
Device_Name
This problem occurs if the Infcache.1 file that is in the %Windir%\System32 folder is deleted or corrupted.
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CAUSE
If the Infcache.1 file is deleted or corrupted, Windows Vista does not re-create the Infcache.1 file.
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RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 (
How to obtain the latest Windows Vista service pack) How to obtain the latest Windows Vista service pack
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Update information
Windows Vista
Download details: Update for Windows Vista (KB940199) (
Download details: Update for Windows Vista (KB940199))
Windows Vista x64-based System
Download details: Update for Windows Vista for x64-based Systems (KB940199) (
Download details: Update for Windows Vista for x64-based Systems (KB940199))
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Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
