no windows sounds

billybellfoot · Nov 11, 2012

i am not recieving any windows sounds

if i say visit a video website i get sound there

but no windows log on sound and no sound when i insert a usb or when uac window pops up?

i have realtek audio and nvidia hdmi audio? both have drivers installed and report working properly?

included screens of what i can see marked with red box below..

any help greatly apreciated many thanks

townsbg · Nov 11, 2012

click on the little speaker next to your clock and select mixer. Make sure that window sounds is up and not muted.

billybellfoot · Nov 12, 2012

hi

yes 1 of 1st things checked they are all up full 100%

thanks for helping

Madhur B · Nov 12, 2012

Hi billybellfoot,

Let’s try few steps and check if issue gets resolved:

1. Click Start.
2. Press the “Windows + R” to launch the run window.
3. Type “mmsys.cpl” and click ok.
4. If you are prompted for an administrator password or confirmation, type your password or click Continue.
5. Click the Sounds tab.
6. Check the box near “Play Windows Startup Sound” and click Apply.
7. Click Ok.
8. Restart your computer and check if you are able to hear the Windows log-on sound.

Please post the results.

billybellfoot · Nov 12, 2012

hi thanks

i have just tried that and i got a sound while loading (on the black screen with central windows logo splash screen) but it was the usual complete noise just the later part of the bing bong sound. just the bong if you get my meaning?

and nothing when the desktop 1st loaded either?

thanks for helping me with this problem much apreciated

also nothing (no sound) when usb plugged in or removed?

also no sound out of headphones when plugged into headphone jack

also nothing when i click test on a windows sound see included screen shot:

Madhur B · Nov 12, 2012

Hi billybellfoot,

Let’s try to change the default sound to speaker from nVidia HDMI output (Under Playback tab in sound properties) and check if it works.

If issue persists, I request you to provide me some information:
1. How exactly is the computer connected to speakers?
2. Did you try to change any settings?
3. Did you try to install the sound drivers and check if it works?

Please post the results.

billybellfoot · Nov 12, 2012

hi

ok tried that.

i switched to set as default on speaker. and what happened was

headphones connected to headphone jack produced sound and windows sounds. however no sound at all not even audio or windows sounds through hdmi to tv (main monitor)

billybellfoot · Nov 12, 2012

If issue persists, I request you to provide me some information:
1. How
exactly is the computer connected to speakers?
2. Did you try to change any
settings?
3. Did you try to install the sound drivers and check if it
works?

1. i use hdmi to connect to tv (lcd tv)

2. no. no settings changed by me on the sound

3.all sound drivers installed in device manager as far as i know i will post screen shot for verification.

billybellfoot · Nov 12, 2012

hi

i dont know if this will aid in diagnosis of the problem but i just tried testing windows sounds again but had windows media player open at the time and it worked? i then closed media player and clicked test again and no sound so again opened media player and tested again and it worked ? so it only produces "windows sounds" when windows media player is open playing a video clip?

STRANGE i know.

but there it is i thought id post in case it helps diagnose the issue im having

thanks

Madhur B · Nov 13, 2012

Hi billybellfoot,

Let’s try few steps and check if the sound works properly:

1. Uninstall the Video Drivers and Audio Drivers.
2. Restart the computer.
3. Download and install the Video drivers from vendor’s website.

Restart the computer and check if sound works.

Please post the results.

billybellfoot · Nov 13, 2012

hi madhur B

i followed the steps.

i uninstalled then restarted. upon re start the drivers were re-installed by vista and i had no way of stopping them the little notification bubble appeard bottom right cornr of screen informing me they were being installed but no option to stop it?

billybellfoot · Nov 13, 2012

i tried using the downloaded driver to update the driver and still no change everything exactly the same?

windows sound only plays when media player is open?
i.e :

media player open: insert or remove device / usb (sound BING BONG)

media player not open: insert or remove device / usb (no sound?)

i have just checked properties of my nvidia device (outputs through hdmi Main output)

and noticed someting that may or may not be related i will provide screen shot below
under supported formats tab (encoded formats) with Microsoft WMA Pro audio selected when i click test a warning dialogue box appears stating :eindows was unable to play the test tone. support for this format will be disabled. (see screen below)

kinghthood · Nov 14, 2012

Hello,

Try to follow the steps in below mentioned links:
1) A Consuming Experience: “Failed to play test tone”, no sound on Vista – troubleshooting

2) Failed to play test tone

billybellfoot · Nov 14, 2012

thanks but niether is related to my situation. i get sound when playing a video but no woindows sounds beeps etc. i only get windows sounds when windows media player is open?

so if i play a video file through wmp and turn the volume down then say remove a usb i get a "bing bong"
if i then close wmp and put usb back in i dont get a "bing bong"

i not sure but think it could be codec related but am not sure and certainly wouldnt know where to start to fix the
issue

thanks though for trying to help me with the problem much apreciated

kinghthood · Nov 14, 2012

Which version of WMP is present in the computer?

billybellfoot · Nov 14, 2012

not sure on exact number but tried updating earlier and it stated i already have the latest most up to date version.

kinghthood · Nov 14, 2012

Here is the link to check the version of media player. How to determine the version of Windows Media Player

billybellfoot · Nov 14, 2012

i have 11.6002.18311

however when i click update i get :

YOUR COMPUTER IS RUNNING THE MOST RECENT VERSION OF WINDOWS MEDIA PLAYER AND ALL OF ITS COMPONENTS . NO UPDATE IS AVAILABLE AT THIS TIME.

kinghthood · Nov 14, 2012

Well this is strange..if it is possible check for services for audio services and media player settings..

billybellfoot · Nov 14, 2012

i know right! it is really strange ive tried all sorts...

.if it is possible check for services for audio services and media player settings..

how would i do that

no windows sounds

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