Help ,please ,with my no sound on vista

liverpool38 · Oct 12, 2012

Hi

Please help me with the following problem -

I have a Toshiba laptop,home basic - vista windows on it ,32 bit, 1 GB memory .

I have recently have no volume(sound)

The speaker icon -says the Audio service is not running. And when i right click onto it a tab comes up with playback dives,recording devices and sounds. I then click onto playback devices and it shows that my realtek speakers are working.....

Ive tried uninstalling and reinstalling the realtek program but no joy !

Please help and thanks.

Mark from London. :D

Madhur B · Oct 12, 2012

Hi Mark,

Please follow the steps to ensure that audio service is enabled:

1. Click Start, type Services.msc in the Start Search box.
2. 2. Scroll down the list of services, right-click Windows Audio and select Start.
3. 3. Select Properties for Windows Audio and set its Startup Type to Automatic.

If the Windows Audio service does not start and you get the error Error 1068: The dependency service or group failed to start, then make sure that the following services are started and their Startup Type is set to Automatic.

• Plug and Play
• Multimedia Class Scheduler
• Windows Audio Endpoint Builder

Please use the following link for detailed instructions to enable or disable services: http://www.vistax64.com/tutorials/59910-services.html

Please post back with the results.

liverpool38 · Oct 12, 2012

Hi MadhurB

Thanks for you advice but it did not work

Plug and play is ok - working,Windows Audio Endpoint Builder is work but not Multimedia Class Scheduler

When i went on Multimedia it said it has stopped and when i click start - Error 193:Oxc1, - windows can not start Multimedia class serivce on your local computer ??

So i still need help please , thanks...

Madhur B · Oct 12, 2012

Hi,

Try to run the Microsoft Fix it for audio issues using the link:
Tips for fixing common sound problems

If this does not work then follow thread which documents a similar problem (but includes another service as well which you can ignore): Error 193 0xc1 when trying to start Windows Audio Endpoint Builder and - Microsoft Community

Please post back with the results.

liverpool38 · Oct 12, 2012

Still nothing works - Ive tried Microsoft fixer and it says it could not fix the problem

Mulitmedia will not start and when i try it says the following - error 193.xcl comes up

So audio service is still not running on my laptop .

Help me please ...

Madhur B · Oct 12, 2012

Hi,

Run SFC scannow as it helps in this situation, please use the following link for detailed instructions:
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

If it does not work, try system restore to a date when the computer was working fine, please use the following link for detailed instructions: http://www.vistax64.com/tutorials/76905-system-restore-how.html

Please post back with the results.

SIW2 · Oct 12, 2012

Try system restore - as Madhur suggested.

If you get really stuck , you might end up trying a factory reset using the Toshiba supplied recovery partition or recov discs you have burnt .

The difficulty there is it won't contain your own data - you need to back that up first, and it will be horribly out of date.

As a last resort ( you live nearby ), I could get you a copy of my installation media ( you need your own product key on the machine itself, possibly under the battery ) , It is up to date and includes service packs and updates to present time.

liverpool38 · Oct 12, 2012

Hi, still problems with this issue -

I get on my laptop - logon UI.exe bad image ,when i start up my laptop !

Then i still have the problem with no volume and ive tried many things and still nothing...

I tried command prompt on safe mode

Doing the following

1. sfc/scannow
2. sfc/verifyonly
3. sfc/scanfile
4. sfc/verifyfile
5. sfc/sfc/?

And also tried microsoft fixer

The volume speaker icon says , the audio service is not running !

And when i click on the volume and click on playback devices ,it says the audio service is not enable and do i want to enable and i click yes it shows me the speakers are working.

I did use my Nokia phone head phones recently in the ear socket would of this done something to the audio service ??
Please help ,thanks.

SIW2 · Oct 12, 2012

Try this:

Open regedit, go to the key (see below) rt click it nad select EXPORT - that is a backup - just save it documents folder or somewhere.

Then:

liverpool38 · Oct 12, 2012

Still audio service not working...

When i click on services and click on Windows Audio it says automatic but when i click start it says Error 1068 - windows could not start the Audio service on local computer .

So still no volume working.

I need help ,please :D:

D:D

liverpool38 · Oct 13, 2012

Hi

Ive still have the 3 errors

Login UI. exe Bad Image ,error 193 when i try to start Multimedia and error 1068 .

Still no volume

System restore has only one date which was when i had the problem on it.

When i click on the speaker icon it still says the Audio service is not running and when i click on the play back devices it shows my Realtek speakers are working ??

when i run - regedit services it does not show audio services does this matter ? Or is it listed under another name ?

Madhur B · Oct 15, 2012

Hi,

Create a new user account and ensure that it is an Administrator account and check if the issue is persists in the new account. Please use the following link for detailed instructions to create a new user account: http://www.vistax64.com/tutorials/93009-user-account-create.html

If the issue persists in the new user account, then we might have to reinstall Operating System on the computer.

Please back-up the data and then reinstall windows. Please use the following link for detailed instructions: http://www.vistax64.com/tutorials/117366-clean-install-full-version-vista.html

Please post back with the results.

SIW2 · Oct 15, 2012

I don't think he has the vista installation media.

If he wants, he can have a copy of mine - he has his own product key of course.

Help ,please ,with my no sound on vista

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