vista32 audio "stutter"

tooze · Jan 1, 2012

The audio in all programs has an interruption about every 30 secs. The interruption sounds most like a "stutter"/audio vibration. Any suggestions?

tom982 · Jan 2, 2012

tooze said:
The audio in all programs has an interruption about every 30 secs. The interruption sounds most like a "stutter"/audio vibration. Any suggestions?

Hi tooze and welcome to the forums :party:

What make/model is your computer?

Tom

tooze · Jan 2, 2012

Hi Tom,

Thanks for responding. My laptop is a Dell Inspiron 1545.
Does this give you enough info?

tooze

tom982 · Jan 2, 2012

Hi tooze,

That's great, thank you.

Try doing this:

Uninstall Driver

Open the start menu
In the search box, type Device Manager and open it
Expand the Sound, video and games controllers category by clicking on the little + sign
Right click on your anything in there and select Uninstall
Reboot your computer after that finishes

Let me know how it goes!

Tom

tooze · Jan 2, 2012

Hi, thanks for getting back so quickly and for your very precise instructions. I chickened out when I got a warning reminding me I was about to uninstall the audio device listed. What audio will it run on once I uninstall?

tom982 · Jan 2, 2012

tooze said:
Hi, thanks for getting back so quickly and for your very precise instructions. I chickened out when I got a warning reminding me I was about to uninstall the audio device listed. What audio will it run on once I uninstall?

Sorry, I shall amend the text file with those instructions to be more precise next time. What this will do, is remove the driver (surprise surprise!) and then when you reboot, Windows will detect the missing driver and will reinstall it. This will let me know if this is a driver problem or not

Don't worry about the warning, go ahead and do it.

tom

tooze · Jan 2, 2012

Hi Tom,

I did the uninstall and reboot and alas it still "stutters". Uh Oh!

Tooze

tom982 · Jan 3, 2012

Okay, let's try this then:

SFC Scan

Open the start menu
In the search box, type cmd
Right click on cmd and select Run as administrator
In command prompt, type:

sfc /scannow
Let it run and let me know if it finds any Integrity Violations

tooze · Jan 3, 2012

Okay, here's the result of sfc/scannow:

Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log\winder\logs\CBS\CBS.log. For example: c:\Windows\Logs\CBS\CBS.log

tom982 · Jan 3, 2012

Ah ha! Maybe we've found it. Please go to this tutorial:

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

And in the yellow box at the top, do Part 1. Then attach sfcdetails.txt with your next post for me please

Tom

tooze · Jan 3, 2012

I think I attached the sfcdetails.txt file. (it's huge so didn't want to paste in the body of this reply) This is all so mysterious...

tom982 · Jan 3, 2012

OK, try this:

Reset TCP/IP Stack

Open the start menu
In the search box, type cmd
Right click on cmd and select Run as administrator
In command prompt, type the following commands, one by one, pressing enter after each command:

ipconfig /flushdns
nbtstat -R
nbtstat -RR
netsh int reset all
netsh int ip reset
netsh winsock reset
reboot

Tom

tooze · Jan 4, 2012

Hi,
Okay, did the procedure and rebooted. Still stuttering (?)

tom982 · Jan 4, 2012

tooze said:
Hi,
Okay, did the procedure and rebooted. Still stuttering (?)

Hi tooze,

Do you have any headphones to hand? Can you see if this audio stutter is happening through them? Do you know if this stutter is actually written to files? For example, can others hear this stutter through audio recordings?

Tom

tooze · Jan 5, 2012

Hi Tom,
Unfortunately I tossed my old headphones (for another reason) and have not replaced them yet.
As for others hearing the audio problem, do you mean in audio files I might send to others? If so, I don't think I've ever sent anything that contains audio.
All I know is that all programs I use on my computer that has audio, has this "stutter" or intermittent "tictictic" that interrupts the audio. And, this problem happened about the same time I had problems with iTunes. The iTunes problem has been resolved thankfully.
Hope this sheds some light.
Thank you,
Tooze

tooze · Jan 7, 2012

Hello Tom,

I came across some headphones and the stutter can be heard through those as well.
Do you have any more ideas or is it time to take the laptop in for repair?

Thanks,

tooze

tom982 · Jan 8, 2012

Hi tooze,

Sorry it's taken me so long to get back to you, exams are soon approaching and I've got a large backlog of threads to get through!

This sound(ed) like it could be caused by two problems - a faulty sound card or faulty speakers. By testing if the problem occurred with headphones, we've been able to eliminate faulty speakers being the cause. To me, it sounds as if something is up with your sound card. Unfortunately, there isn't a lot I can do to help with that because it's quite fiddly to replace a sound card in a laptop, so yes, it would be best if you took it in for repair

If you mention to them that we've tested for sound driver faults and speaker problems and that we're fairly sure it's a sound card problem, then it will probably speed things up considerably and will hopefully save you a bit of money

A sound card isn't too expensive so hopefully it wont cost you much

Tom

tooze · Jan 9, 2012

Hi Tom,
No apologies. I really appreciate all the time you've spent trying to figure out what's wrong with/how to fix my audio problem. Plus, because of you I'll be able to take the laptop in for repair and sound like I know a thing or two about computers.

So thanks again and best of luck with exams,

tooze

tom982 · Jan 9, 2012

tooze said:
Hi Tom,
No apologies. I really appreciate all the time you've spent trying to figure out what's wrong with/how to fix my audio problem. Plus, because of you I'll be able to take the laptop in for repair and sound like I know a thing or two about computers.

So thanks again and best of luck with exams,

tooze

Hi tooze,

Thanks for the kind words

It's really nice to hear things like that, it's not often people are so grateful for the help we give. LOL, hopefully it wont be anything more than a simple sound card replacement - so you'll be able to sound as clever as you like!

You're most welcome, and thank you. Hopefully the rest of 2012 will be computer problem free, but if something does come up, then feel free to pop back at any time.

Tom

Edit: Also, thanks for the rep! I really appreciate it.

shhhhharlotte · Jan 9, 2012

Hello. I don't want to be rude and hijack tooze's thread, but I have almost exactly the same problem. I have a Dell Inspiron 1545 (64 bit). The operating system has just been reinstalled and now the audio is stuttering. I was wondering if it was a software issue or if there is something wrong with the soundcard.

Also, I tried uninstalling and reinstalling the driver and disabling enhancements. The SFC scan came up with no violations. I tried disabling all of the startup services and the audio seemed to be fine when I disabled the Intel Matrix Storage Manager. Could that be causing the problem?

vista32 audio "stutter"

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

Attachments

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer

٩(͡๏̯͡๏)۶

My Computer

My Computer