No Analog Realtek

Es0ter1c · Nov 23, 2008

My GIGABYTE GA-M750SLI-DS4 motherboard (GIGABYTE - Product - Motherboard - Main Page with a built in HD audio board made by Realtek. According to the mfg website it uses the Realtek ALC889A codec.

My system setup is as follows:

AMD Phenom 9850 Quad Core Black processor.
2x 2GB RAM (utilizing 2 of the 4 available slots).
Windows Vista Home Premium 32 bit OS.
I am running the F5 version of the BIOS, as the F6 is glitchy and caused me CMOS problems initially. I intend to wait for F7 to see how that fares.

Here is my issue: I have researched in detail and have come down to this problem.

In the Realtek Device Chooser software screen the only option available to me is 'Realtek Digital Output'. The 'speakers' option and the 'NVIDIA HDMI Output' options are greyed out and completely unchangeable. I cannot modify or change anything listed in those options. As I do not own any HD audio equipment (nor do I intend on purchasing any in the near future), I cannot verify whether or not the HD audio features truly function. All of the analog jacks are completely greyed out, I show four jacks on the list but none of them display as usable, again completely greyed out. I own a set of Bose Companion III speakers, consisting of two satellite speakers for L and R sound and a subwoofer. All 3 of these are routed to a standard analog mini jack that I used on another machine with the standard green audio out port, and they function just fine. So I know they are not the problem either.

I CAN, however get a Logitech USB Headset to play sound. It functions through the Realtek software as it would be predicted. No issues there. However, it is sad when I cannot have even basic music playing in the room unless I am tethered to my machine. While it does not render my machine unusable, it is a considerable drawback.

Essentially I am able to get NO EXTERNAL AUDIO from this device. I am otherwise happy and impressed with the quality of the hardware on the motherboard but this is terribly depressing, as it seems my only option to get usable external audio is to sacrifice my SLI capability by plugging an audio card into my one remaining PCI slot.

I have downloaded various versions of both Realtek and GIGABYTE software/drivers in order to attempt to resolve this issue. I have removed the audio drivers completely and reinstalled with the most current on the Realtek site also, to no avail. I have researched various google results, including but not limited to forums, manufacturers websites and microsoft fixes, with no change. I am not an 'expert' at this type of troubleshooting but from what I can tell this seems to be a software related issue and not a hardware one. I am fully prepared to be wrong if it corrects my issue. I spent a pretty penny on this machine and would like to get it audible ASAP. If anyone knows of any ongoing issues I'd love to be informed, please let me know if there's any hope or whether I should just be satisfied with a mediocre graphical framerate and go buy the 40 dollar sound card.

Thanks!

stormy13 · Nov 23, 2008

No help at the moment other than to say hope it isn't what happened to this poster,

http://www.vistax64.com/sound-audio/193252-please-someone-help-me-im-gonna-go-crazy.html

pooch · Nov 25, 2008

Hi Es0ter1c

Try going to the Control Panel, uninstall software, Uninstall the Realtec software and drivers you will be promted to restart the computer do this Vista will reststart and automatically install the drivers.Your sound should then work.
Should Vista not install drivers go to Control Panel, Sound, and do an automatic search Vista should detect your speakers and install drivers.

Hope this helps

Pooch

DieForDethklok · Dec 25, 2008

Hi guys, i have a similar problem to this one and I can't solve it. I'm nearly crazy allready.

I have Asus M2N-VM mobo with Realtek AC'97 type on-board soundcard (Realtek ACL883 to be more specific).

Everything worked jus fine under WinXP, untill i've recently installed a clean copy of Vista Ultimate 64 bit (formated my primary partition)

Now instead of sound i have only noises and glitches. I have installed newest realtek drivers, and what i get is Realtek High definition audio in sound options (ctrl-panel). It has 2 devices: speakers and high definition output (both are Realtek High definition audio and both are labeled as working. When i set speakers as default device, i get only in-comprehensive noises (very unpleasant to the ear). When i do the same with the DH output, i get no sound at all. I have analog speakers, connected via 3.5 mm jack, it has external amplifier. It is tested and is definately ok.

Plz help me i AM GOING CRAZY

johngalt · Dec 25, 2008

Is your motherboard set to use HD Audio (Azalea) or AC'97? I think the drivers cannot make the distinction when there is motherboard setting to use one or the other....

Also, you said RealTek Ac'97, but it sounds like you downloaded the RealTek HD Audio drivers - which makes sense that they would not work, since AC'96 is *not* HD audio.

DieForDethklok · Dec 25, 2008

I've tried to install drivers that came on as cd with the mobo, but i get the same results (the drivers are for 64 bit vista, accordig to the cd readme)

BTW my soundcard (Realtek ACL883) doesn't have a HD output SPDIF for example), only analog)

I have downloaded drivers both from realtek and from asus websites, and none of the helped

johngalt · Dec 25, 2008

Right - but for it to say you're using RealTek HD drivers when in fact you said AC'97 makes me suspicious at best.

Have you tried going to GigaByte's page and getting their latest driver for the sound card that they offer?

DieForDethklok · Dec 25, 2008

My mobo is ASUS, not gigabyte

Ok tried to take a look in BIOS, Onboard devices cfg, but it only lets me change front panel output - i can set it up HD audio device or an AC'97.

I downladed latest drivers from ASUS webpage, description says they are specifically for Realtek ACL883, made for Vista 64, but the result is the same, when I install them, i get the same Realtek HD drivers.

When I set up a front panel output to AC'97, i get the same result.
When I disable front panel output, windows cannot find any soundcard at all.
But problem is, that I do not connect my speakers to front panel. I connect it to back panel.

pooch · Dec 25, 2008

DieForDethklok said:
Now instead of sound i have only noises and glitches. I have installed newest realtek drivers, and what i get is Realtek High definition audio in sound options (ctrl-panel). It has 2 devices: speakers and high definition output (both are Realtek High definition audio and both are labeled as working.

Hello DieForDethklok,

Try selecting just the speakers as output.
You can disable the other device by right click and selecting disable

DieForDethklok · Dec 25, 2008

I have tried that, i doesn't seem to help. There are still only glitches and incomprehensive noise coming out of the speakers

I have also tried connecting headphones instead of speakers, the result is the same.

I have popped the case, and I have noticed that there was two front panel connectors - one labeled HD audio, and another labeled AC97 (which is currently connected) I tried switching and testing, but the result is the same: back panel produces only noise, and front panel is completely silent.

I tried different sets of drivers, nothing helps.

If I don't get this PC audible by tomorrow, I'm f-d.

pooch · Dec 25, 2008

Go here get driver sweeper;
Guru3D - Driver Sweeper

Install it, read how to use it under the help tab. You have to run it as administrator.

Start, Control Panel, Programs, Uninstall a program,
Uninstall your audio drivers. Anything labled Realtek

Do not restart when requested but use Driversweeper to check that everything is uninstalled.

Restart your computer vista will detect your hardware and install drivers. You may have to accept a UAC prompt.

You will not have the Realtek software this is unimportant.

Try your sound.

You may have to set it up by right clicking on the speaker symbol and selecting Playback devices.

Should look like the attached.

I hope this helps

Pooch

pooch · Dec 25, 2008

attached

DieForDethklok · Dec 26, 2008

You mean this will give me a device labeled High Definition Audio Device?

It produces the same noise as realtek, I had it at first when I installed vista.

I'll try driver sweeper anyway

pooch · Dec 26, 2008

DieForDethklok said:
You mean this will give me a device labeled High Definition Audio Device?

It produces the same noise as realtek, I had it at first when I installed vista.

I'll try driver sweeper anyway

I mean. That it you do it like I say it will remove the old driver, then any rest bits of driver will be removed as well. Finally it will install the same driver that I am using and that I know works with this device.
A clean install will help me to decide if it is your hardware that is causing the problem or not.

Pooch

DieForDethklok · Dec 26, 2008

Well it worked just fine under XP SP2.

pooch · Dec 26, 2008

DieForDethklok said:
Well it worked just fine under XP SP2.

This device also works fine under Vista. I am listening to it right now

Something has gone wrong with yours and I am trying to help!!

DieForDethklok · Dec 26, 2008

I'm thankfull for your help

I have retrieved a full package and documentation that came with a computer (the computer is not mine, I'm was just asked and begged to get it running), and I have dicovered the following:

There is an aditional SPDIF/SV/HDMI output card that was not installed inside, and is labeled by mobo manufacturer, with the same mobo model (ASUS M2N-VM HDMI). I'll try installing that, maybe this would help.

Yeah, I know it works fine under vista, I use it on my own PC

DarkRadeon · Dec 26, 2008

Es0ter1c said:
My GIGABYTE GA-M750SLI-DS4 motherboard (GIGABYTE - Product - Motherboard - Main Page with a built in HD audio board made by Realtek. According to the mfg website it uses the Realtek ALC889A codec.

My system setup is as follows:

AMD Phenom 9850 Quad Core Black processor.
2x 2GB RAM (utilizing 2 of the 4 available slots).
Windows Vista Home Premium 32 bit OS.
I am running the F5 version of the BIOS, as the F6 is glitchy and caused me CMOS problems initially. I intend to wait for F7 to see how that fares.

Here is my issue: I have researched in detail and have come down to this problem.

In the Realtek Device Chooser software screen the only option available to me is 'Realtek Digital Output'. The 'speakers' option and the 'NVIDIA HDMI Output' options are greyed out and completely unchangeable. I cannot modify or change anything listed in those options. As I do not own any HD audio equipment (nor do I intend on purchasing any in the near future), I cannot verify whether or not the HD audio features truly function. All of the analog jacks are completely greyed out, I show four jacks on the list but none of them display as usable, again completely greyed out. I own a set of Bose Companion III speakers, consisting of two satellite speakers for L and R sound and a subwoofer. All 3 of these are routed to a standard analog mini jack that I used on another machine with the standard green audio out port, and they function just fine. So I know they are not the problem either.

I CAN, however get a Logitech USB Headset to play sound. It functions through the Realtek software as it would be predicted. No issues there. However, it is sad when I cannot have even basic music playing in the room unless I am tethered to my machine. While it does not render my machine unusable, it is a considerable drawback.

Essentially I am able to get NO EXTERNAL AUDIO from this device. I am otherwise happy and impressed with the quality of the hardware on the motherboard but this is terribly depressing, as it seems my only option to get usable external audio is to sacrifice my SLI capability by plugging an audio card into my one remaining PCI slot.

I have downloaded various versions of both Realtek and GIGABYTE software/drivers in order to attempt to resolve this issue. I have removed the audio drivers completely and reinstalled with the most current on the Realtek site also, to no avail. I have researched various google results, including but not limited to forums, manufacturers websites and microsoft fixes, with no change. I am not an 'expert' at this type of troubleshooting but from what I can tell this seems to be a software related issue and not a hardware one. I am fully prepared to be wrong if it corrects my issue. I spent a pretty penny on this machine and would like to get it audible ASAP. If anyone knows of any ongoing issues I'd love to be informed, please let me know if there's any hope or whether I should just be satisfied with a mediocre graphical framerate and go buy the 40 dollar sound card.

Thanks!

Same problem with the front panel. http://www.vistax64.com/sound-audio/64250-new-realtek-hd-audio-driver-update-51.html#post913702

Instead the rear panel works fine..

pooch · Dec 27, 2008

DarkRadeon said:
Same problem with the front panel. http://www.vistax64.com/sound-audio/64250-new-realtek-hd-audio-driver-update-51.html#post913702

Instead the rear panel works fine..

Hi DarkRadeon,

Check that the front panel is connected properly to the MB
Make sure that the audio jumpers are set correctly
Details are in the MB manual if you don't have this you can download it from the manufacturers website.

I hope this helps

Pooch

DarkRadeon · Dec 27, 2008

pooch said:
DarkRadeon said:

Same problem with the front panel. http://www.vistax64.com/sound-audio/64250-new-realtek-hd-audio-driver-update-51.html#post913702

Instead the rear panel works fine..

Click to expand...

Hi DarkRadeon,

Check that the front panel is connected properly to the MB
Make sure that the audio jumpers are set correctly
Details are in the MB manual if you don't have this you can download it from the manufacturers website.

I hope this helps

Pooch

The front panel is connected to the MB and the jumpers are set correctly. Only with the new drivers since the R2.08 i got this problem.

No Analog Realtek

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