installed new graphics card sound has gone!!! plz help :S

B

bunzl

New Member
Hi All,

I have an Hewlett Packard SR5401UK pc running Vista 32-bit it has onboard graphics & sound but I've just installed an NVIDIA 8800gs graphics card, the card works fine but for some reason the sound has disappeared!! i've just updated the realtek drivers but still have the problem!! it worked fine before installing the g.card , whats even more strange is that when i plug in my headphones i can hear sound but nothing at all through the speakers!!

When i installed the 8800gs it disabled the onboard g.card automatically itself i was wondering if it has done the same with the sound? but if it had i wouldnt be able to hear sound through the headphones right? device manager says the sound is working fine!! :confused: im totally baffled by this if anyone could give me some advice id be grateful!! Thanks for taking time to read this!!

Regards,

Gaz
 

My Computer

System One

Hi Gaz,

Installing a graphics card shouldn't have any effect on your audio. You say that you have no sound through your speakers yet you have when you plug in your headphones. Are you using the rear panel socket for your speakers and the front panel socket for your headphones? Carefully check the wiring to the front panel audio header on your motherboard - it is possible that you have dislodged some of the wires whilst you were installing your graphics card. However, before you do that check the obvious - you are plugging your speakers into the CORRECT socket, aren't you?
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Hi dwarf,

I'm using the rear panel sockets for my speakers & the front for my headphones, i have the speakers plugged into the same socket i used before installing the card (worked fine then), it is the correct socket, just looked at the wiring & i cant see any wiring i may have dislodged :confused: its pickled my head this because i know that installing a card should'nt affect the sound.

When i have been plugging the speakers into the sockets on the rear panel the sound occasionally comes on as the jack is halfway into the socket but then goes off when its fully into the socket.

Thanks for your help by the way!! :D

Regards,

Gaz
 

My Computer

System One

Hi Again Dwarf,

I have just read a post from someone else who had the same problem as me, he was told to go into the BIOS on his pc & turn off the onboard graphics card & check the onboard sound is on it worked for him, this is something i havent tried!! the problem is i cant get into my BIOS lol i dont know how to get into it with vista, when i had xp i could access it by pressing F1 or delete on start up, it doesnt work on this pc!! :confused: im new to vista & having some problems gettin used to it!! :o do you know how to access the BIOS?

Regards,

GAZ
 

My Computer

System One

Hi Gaz,

What happens when you plug your headphones into rear panel socket? If you get sound, then it is possible that you have a faulty audio cable from your speakers.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
No sound from headphones plugged into rear panel, do you know how to access the BIOS? if pressed everyone of the F top of keyboard esc & del dont work either f**kin hewlett packard grrr
 

My Computer

System One

Hi Gaz,

Your last reply came through just as I was writing my last one. Take a look here - this is the main Technical Support page for your PC: Compaq Presario SR5401UK Desktop PC*
The key you require to enter your BIOS is F10.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Hi Gaz,

From the Technical Support pages, have a look at the following: Resolving Sound Problems in Windows Vista* (path from earlier link: 'Solve a problem', 'Sound & Microphone', 'Resolving Sound Problems in Windows Vista').
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
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