I have a dell inspiron 531 with windows vista home premium. i have a Realtek ALC888 HD Audio sound card.
recently, the audio when i play music has been malfunctioning, and the bass suddenly cuts out, leaving only a tinny, muted sound playing. i tried a different player, to no avail. this happened 4 months ago, and dell resolved the situation, although i forgot how.
we (dell and I) installed the updated driver (as of this month), and that did not work. we then system restored to the day before when I the latest quicktime, but this did not work either.
a minute ago I tried to install the new version of the driver again, and that did not work either. I am out of ideas. Does anyone know what could be the issue?
After installing the new driver twice, I checked the properties for it, and it still says that the driver date is in 2006. Does this mean that the new driver hasn't installed?
The driver is the only thing I can think of that would be causing my bass to be totally non-existent when I play sound.
Yep, it did not install correctly. I just made another post in this very same forum about how to (possibly) fix it so here it is again:
You might try Guru3D - Driver Sweeper to remove your currently installed drivers, and then try installing the latest version only....
Download the Driver Sweeper package, and install it.
Reboot into Safe Mode
Run Driver Sweeper and select the Realtek Audio drivers for removal.
Remove them
Reboot and allow to normally boot into Vista
Install the R1.96 drivers.
See if this method allows for the driver to work correctly.
[Off Topic] BTW, sorry to see that the boys could not hold on to win the CWS - I live in Warner Robins myself, and have been here 32+ years - Go Dawgs![/Off Topic]
SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
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PSU
Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
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ThermalTake Level 10 GT (Black)
Cooling
Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
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Logitech MX Master (shared)
Keyboard
Logitech G15 (gen 2)
Internet Speed
AT&T Lightspeed Gigabit duplex
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Sabayon Linux (current, weekly updates, 5.1.x kernel)
Manufacturer/Model
Lenovo ThinkPad E545
CPU
AMD A6-5350M APU
Motherboard
Lenovo
Memory
8 GB
Sound Card
Conextant 20671 SmartAudio HD
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Lenovo 15" Matte
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thank you - i am currently working with dell support on this. we have removed the driver totally and then reinstalled new one so that the date on the driver properties now reads 2008, but I am having the same problem.
dell uninstalled the sound blaster audigy advanced mb, but now the install files for sound blaster wont reinstall, saying there is no supported device. dell is stumped and i will have to resume troubleshooting tomorrow as I have no time right now.
If it cannot detect the device, make sure it is plugged in / seated correctly. If is it integrated with the motherboard, have Dell replace the motherboard.
SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
PSU
Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
Case
ThermalTake Level 10 GT (Black)
Cooling
Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
Mouse
Logitech MX Master (shared)
Keyboard
Logitech G15 (gen 2)
Internet Speed
AT&T Lightspeed Gigabit duplex
Operating System
Sabayon Linux (current, weekly updates, 5.1.x kernel)
Manufacturer/Model
Lenovo ThinkPad E545
CPU
AMD A6-5350M APU
Motherboard
Lenovo
Memory
8 GB
Sound Card
Conextant 20671 SmartAudio HD
Monitor(s) Displays
Lenovo 15" Matte
Screen Resolution
1680 * 1050
Hard Drives
INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
the weird thing is that it started working again 30 minutes ago. im sure it will go out again as it has in the past. i wonder if it is secured in place. i will try that tomorrow. have a good night!
SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
PSU
Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
Case
ThermalTake Level 10 GT (Black)
Cooling
Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
Mouse
Logitech MX Master (shared)
Keyboard
Logitech G15 (gen 2)
Internet Speed
AT&T Lightspeed Gigabit duplex
Operating System
Sabayon Linux (current, weekly updates, 5.1.x kernel)
Manufacturer/Model
Lenovo ThinkPad E545
CPU
AMD A6-5350M APU
Motherboard
Lenovo
Memory
8 GB
Sound Card
Conextant 20671 SmartAudio HD
Monitor(s) Displays
Lenovo 15" Matte
Screen Resolution
1680 * 1050
Hard Drives
INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
Sound like a cable fault, maybe your audio system is at fault. Try a set of headphones or a headset to test the jack output, maybe the jack at fault aswell.
